Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
26
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
5
Hard working, easy to use, and just darn sexy!
on August 26, 2022
Posted by: Pam I am
from Mission Viejo, CA
Verified Purchase:Yes
I have had my LG Washtower for 3 weeks and I am in love. I researched all the options when I needed to replace my much loved LG stackables that were 16 years old. I could not find any reason not to buy the Washtower as every review I read or watched raved about it. I was worried about the all in one unit as opposed to 2 separate stackable units in case one were to break and an appliance retailer posted that even though they may look the same later on the stackable option with the mounting plates is almost never compatible. Given that my old LGs had lasted 16 years I was pretty confident that the Washtower would be for us. And wow, it is AMAZING. A little smaller in stature making it easier to load and unload the dryer. All the bells and whistles, and it is intuitive. I really love that the dryer recognizes which wash cycle was used and then just runs the appropriate dryer cycle. The app is super helpful as well with notifications on when the loads have finished, laundry tips and a countdown and reminder to run the cleaning feature on the washer every 30 loads. And best of all this baby is just darn sexy! Everybody comments on how pretty it is and I have to agree.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kestl
from St. Charles, MO
Verified Purchase:Yes
I love this wash tower, everything works wonderfully and it saves so much space. My only complaint is that the choices for washing and drying are limited and using the app for additional cycles is confusing.
Pros: Quality, Style/Design, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: JVSJES
from Joliet, IL
Verified Purchase:Yes
It is quiet, cleans/drys clothes beautifully, takes up the half the space as a traditional washer and dryer so works well in limited area.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: dave8
from Makinen, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this unit 2 months ago and find it very easy to operate so far.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LMDSA
from San Antonio, Texas
Verified Purchase:Yes
Great Machine, It washes perfectly. It dries at a minimum time. Its a great appliance
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
on August 7, 2022
Posted by: BAlmeida
from LI, NY
I've had my machine for a little over a year now and have tried trouble shooting before leaving any reviews in case of user error, but I keep noticing the same things. The dryer portion does not dry thoroughly if you're doing more than one load of laundry per day without changing the settings(bedding setting works best I've found). The washer portion worked fine for a few months then stopped draining entirely leaving clothes sopping wet. Had a tech come from where we bought it and he said there was nothing wrong with the machine. I have to empty the front drain of water after every load so that it would drain properly. When the wash first starts half of the soap is wasted right into the door gaskets because the jets trickle down the glass regardless of how full or empty the drum is. I've found work around but would not recommend this machine to anyone looking.
Tl;dr decent machine if you don't mind DIY workarounds to get the best use out of it. Slim and attractive design.
Pros: Style/Design
Quality
3
Features
3
Value
4
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear this and thank you for taking the time to provide us your feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com
Posted by: NatashaH85
from California
Verified Purchase:Yes
I bought the LG wash tower in June & it seems to work pretty well so far
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LoisinSantaFe
from Santa Fe, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very high end product. Clothes wash quickly, are cleaner when washed in my previous unit, and many settings available. I've washed bath rugs and heavy duty towels. Completed quickly and both completely dry. I would recommend this unit to anyone wanting a dependable unit.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com