Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Motox
Verified Purchase:Yes
I originally saw this in the store and then purchased on line. I do not recommend buying on line. I had an issue with the door to dryer opening wrong way which is available, but now they say they (Home Depot) can't do it. Now I have to call LG. Big hassle
Response from lg.comBy Tony211, LG Social, May 31, 2024
Hi there! We want to ensure that your dryer's door can open fully and is repaired properly. We'd be happy to look into it and hopefully get it back up and running quickly! ^Anthony
Written by a customer while visiting lg.com
Posted by: The man loves dogs
Verified Purchase:Yes
It's a great combo does a great job works well the only down part is the actual manufacture craftsmanship as they rust and in some case cause problems with access to utilities of the washer but I will not blame that on the machine as it continues to work I will just blame it on LG for their lack of foresight
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
on January 2, 2025
Posted by: Manalapan
The products require extra maintenance. The top ice maker requires chopping the ice at least 3 times a week, the water filter assembly required replacement, the washing machine requires the most maintenance, with draining the system often, otherwise the drainage water starts to smell!
Never had these issues with similar products from other manufacturers
Purchased a service contract with direct LG, another problem to get LG service rep
Never had these issues with similar products from other manufacturers
Purchased a service contract with direct LG, another problem to get LG service rep
Response from lg.comBy Josh, LG Digital Care Team, January 21, 2025
Hey there! We appreciate you sharing your experiences with your LG appliances with us. Our goal is always to ensure that you have the best experience with your appliances whenever you use them, and we'd be happy to help make that happen. For your ice maker, ice clumps up whenever the maker is not regularly used and if there is frost build-up around the ice maker. If the ice begins to clump with continual use, we recommend checking for any frost buildup around the unit. As for draining the washtower, we recommend checking the back of the unit to ensure that the hose is not kinked and that there are no obstructions in the hose. If you need additional assistance, please send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
4
on January 19, 2021
Posted by: rmcagle
from Alabama
[This review was collected as part of a promotion.] Love the setup of the machine but the washer noisy and GasLP dryer is EXTREMELY NOISY; should have more installation for the price especially noisy when gas flame ignites for dryer.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Super smart design!
on January 19, 2021
Posted by: Robert in Palm Springs
from Palm Springs, CA
[This review was collected as part of a promotion.] I've never "loved" a washer/dryer before....but this model is one I love! The look is sleek, the efficiency is incredible and it is very quiet. So pleased.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
excellent !
on January 24, 2021
Posted by: Alla1947
from Falls Church, VA
[This review was collected as part of a promotion.] I bought this combo a month ago and very happy with it. Quiet, without any terrible noises, and very smart control panel location.
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Full Capacity but in a Small Footprint
on January 24, 2021
Posted by: EMHColHome
[This review was collected as part of a promotion.] Totally Happy with my LG Washtower - my laundry room is small & the Washtower has the capacity of a standard size washer & dryer, but leaves me room to now add a laundry sink.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Our second LG Laundry Products: The BEST !!!
on January 25, 2021
Posted by: PSLarry
from Palm Springs, CA
[This review was collected as part of a promotion.] We have an LG Washer and Dryer in our former home for years. They were fantastic and worked flawlessly. We moved to our new home and just replaced our old upright Kenmore units and got the LG Washtower. It is just great. The clothes are so clean and soft. We didn't realize how well the LG's work until we didn't use them the last year. We're glad to be back.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com