Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
3.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
9
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: A Frank
Verified Purchase:Yes
Took 3 repair visits for dryer to work. Repair person blamed installer. Internal Igniter turned out to be problem(LG part)
Quality
2
Features
3
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We're sorry to hear that your experience with our customer technician team was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate you bringing this to our attention, and rest assured we take this seriously and will do everything we can to prevent similar issues from occurring in the future. We apologize for the inconvenience this has caused you. ~Rita
Written by a customer while visiting lg.com
Posted by: redtb
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding quality washer/drier tower. Simple to use, quiet, efficient. Easy to understand controls on the unit. And if you want extended functions, the app is great. You get cycle and maintenance notifications with the app as well. My wife is so, so happy with this unit!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Posted by: redtb
from Sacramento, CA
Verified Purchase:Yes
Fantastic wsaher/drier tower unit. Clothes smell amazingly clean. Wash/dry options are perfect. Ease of use is amazing. We love this unit.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Helen V
Verified Purchase:Yes
I Luv my LG. It was the best decision I ever made. It takes care of delicate fabric and you have to worry about shrinkage. Also it hooks up to the WiFi and tell you when it’s done!
Written by a customer while visiting lg.com
Customer Rating
1
EXTREMELY LOUD AND SQUEAKY
on June 1, 2024
Posted by: annoy3d
from Baltimore, MD
[This review was collected as part of a promotion.] Completely lousy. Super noisy. I replaced a 17 year old unit with this mistake, way louder. It is so squeaky, i can hear it running from every room in my house, from day one.
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, June 3, 2024
Hey there! We appreciate you bringing this to our attention and want to ensure that you can get this noise taken care of! Look at this link for a video explaining the possible reasons why you might be hearing this noise: https://shorturl.at/cwzlb. If you need further assistance or have any questions, please don't hesitate to contact us on social media @LGUSSupport with your contact details. We'll always be there to assist you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful Looking SUBPAR Washing Machine
on July 23, 2024
Posted by: Nycolefitz
from San Diego, CA
[This review was collected as part of a promotion.] I've had the LG WashTower for about a month now and love the look and compact size of the machine. Unfortunately, I am VERY VERY disappointed in its washing capabilities. It simply does not get my clothes clean. I've run a few test washes where I will lightly soil a light towel or old shirt (and I mean lightly soil with a spot of juice) and even after pretreating, washing on HEAVY SOIL setting, with 2 Extra Rinses the spot is still very much there. The clothes don't even smell clean.
I assumed maybe there was a problem with the installation so had an LG tech come out and run some tests. The tech confirmed the machine is working as it should be.
If you want an aesthetically pleasing washer dryer combo appliance, this fits the bill. If you want a decent washing machine that actually washes your clothes. I'd go in a different direction.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, July 31, 2024
Hi, Nycole. Thank you for sharing your experience with the LG WashTower (WKGX201HGA) model. We're glad you like the unit's look and compact size. However, we understand your concern about its washing performance. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. For help, you may adjust the load size, try a different wash cycle, clean the detergent dispenser, and perform a tub clean cycle. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5