Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
26
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
5
Great Washtower
on December 27, 2024
Posted by: Ellie Haap
I am very happy with the operation aspect of this product. In addition it enhances my laundry room. Washer/dryer operations are quick and efficient. In addition since it is a wash tower the placement of operation buttons is perfect. I am not vertically challenged with their placement.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG Digital Care Team, September 30, 2025
Hey there! So glad to hear you’re loving your new LG wash tower! It’s awesome that the buttons are perfectly placed for easy access, no tiptoeing needed! 😄 Plus, quick and efficient laundry days are a total win! We're here in case of anything just send us a quick DM @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com
Customer Rating
5
Great LG Brand
on December 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this products 4 months ago and happy with this decision,
Response from lg.comBy LG Digital Care Team, October 1, 2025
Hey there. Thanks for sharing your experience with the LG WashTower WKGX201HBA! We’re thrilled to hear it’s been an amazing addition to your home and that you’re happy with your decision. It’s designed to bring powerful performance and smart convenience to your laundry routine, and we’re so glad it’s delivering just that. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! 🙂 ^David #Life'sGood
Written by a customer while visiting lg.com
Customer Rating
4
Touch control panel not as intuitive as knobs
on December 16, 2024
Posted by: iJimJ
from Lamoni, Iowa
This replaced a washer/dryer with intuitive control knobs, so it took some time and experimentation to do what I wanted. The touch sensitive controls are not as intuitive. For example, I found myself pressing the top and bottom ends of the high/low range settings before I eventually realized it was a simple switch that cycled through all of the settings. It also took me awhile to understand that by clicking on the Timed Dry control when it was not lit, caused it to light up and the Temp Dry setting stopped being lit up. It would probably be better if all of the feature settings were at least dimly lit, half way lit when not chosen, and brightly lit when chosen. Those that are not lit cannot be read at all on the black control panel. One thing I was able to do on the old knob controls was to be able to change certain things after starting the wash or dry. For instance, when I start the wash and realize that the temp is not where I wanted to set it, or I wanted to add more time to the time setting, or change the dryness level. I do like the quiet operation.
Pros: Quality, Style/Design, Performance
Quality
5
Features
4
Value
3
Response from lg.comBy LG, February 4, 2026
Hi. Thank you for sharing such a detailed look at your experience with your LG dryer. We’re glad to hear the quiet operation is a standout for you, and we truly appreciate the thoughtful insight into how the touch‑sensitive controls compare to your previous knob‑style setup. Feedback like yours is incredibly valuable, especially your suggestions about lighting and ease of adjusting settings mid‑cycle, as it helps us continue refining the user experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Full size washer
on December 6, 2024
Posted by: NJ2305
[This review was collected as part of a promotion.] Full size washer and dryer. There are numerous features on the each unit.
Response from lg.comBy ^Rich, LG Digital Care Team, February 6, 2026
Hi there, thanks for sharing your thoughts on the Single Unit Front Load LG WashTower with Center Control, model WKGX201HWA. It’s great to hear the full‑size washer and dryer and the wide range of features are working well for your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
2
BEWARE: will break just outside warranty!
on December 1, 2024
Posted by: gm35
from San Diego
[This review was collected as part of a promotion.] GAS error code after 2 years of use. Dryer does not function anymore and needs repaired. Warranty doesn't cover and extended warranty at the time of purchase was ludicrously expensive. Beware if you buy this product, get the extended warranty because it will break. Cheap quality, go with a different brand
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
3
Value
3
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there! Thanks for telling us about your LG WashTower experience. Warm, dry clothes fresh from your LG WashTower is a great feeling during the cold season of the year, so we'd love to help! If you're receiving the GAS error code, it's likely that the unit is not receiving any gas. We recommend ensuring that the gas supply valve is turned on and that the gas line isn't kinked. If you still need help, we'd love to explore options with you to get your unit running smoothly again. Please get in touch with us on social media with your contact info and model number. We're here and eager to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
2
No delay wash feature
on November 30, 2024
Posted by: Liz LB
[This review was collected as part of a promotion.] This particular model does NOT have a delay wash feature. Some do. They all should. Otherwise, a great unit.
Response from lg.comBy LG Digital Care Team, December 3, 2024
Hey there Liz! We always want you to have a great experience with your LG wash tower so you can get the cycles you want. This link (https://tinyurl.com/2cdkws7s) helps you to download different cycles for the ThinQ app so you can find one to suit your laundry needs. If you need additional help, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on October 4, 2024
Posted by: Mbai89
from Houston
[This review was collected as part of a promotion.] I brought this because of color awesome color and LG is a trusty Brand.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 28, 2026
Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKGX201HRA) model. It’s wonderful to hear that the unit’s impressive color quality and LG’s trusted reputation were key reasons for your purchase. This model stands out with its sleek design, advanced performance, and features that help deliver vibrant, accurate colors—making it a great addition to any home. To keep your unit performing at its best, we recommend checking the Display Settings and ensuring the Picture Mode is set to the option that best matches your viewing preference. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great functions, quiet
on September 29, 2024
Posted by: Ivy Li
[This review was collected as part of a promotion.] The washer dryer is quiet, doesn't shake a lot and work well
Response from lg.comBy LG, March 7, 2026
Hi, Ivy. Thank you for sharing your experience with us. It’s great to hear that your LG Wash Tower (WKGX201HWA) model has been running quietly, staying steady without excessive shaking, and performing well overall. This model is built for smooth operation and efficient cleaning and drying, so it’s wonderful to know it’s meeting your expectations. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com