Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
3.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
9
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
1
No delay wash function
on May 5, 2023
Posted by: RozM
from Orland Park il
[This review was collected as part of a promotion.] I work nights and used the delay wash function in my previous LG washers so that the cycle would end when i woke up. This model has no delay function. I am so disappointed
Pros: ease of use
Features
1
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 6, 2023
We appreciate all feedback and thank you for bringing this to our attention. We would like to assist you with your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, model WKGX201HGA. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com
Posted by: ROZ M
from Orland Park il
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have always had a delay wash function on our previous LG washers but this model does not support delay wash function
Pros: ease of use, Quality
Quality
4
Features
1
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 6, 2023
We appreciate all feedback and thank you for bringing this to our attention. We would like to assist you with your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, model WKGX201HGA. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com
Posted by: A Frank
Verified Purchase:Yes
Took 3 repair visits for dryer to work. Repair person blamed installer. Internal Igniter turned out to be problem(LG part)
Quality
2
Features
3
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We're sorry to hear that your experience with our customer technician team was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate you bringing this to our attention, and rest assured we take this seriously and will do everything we can to prevent similar issues from occurring in the future. We apologize for the inconvenience this has caused you. ~Rita
Written by a customer while visiting lg.com
Posted by: redtb
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding quality washer/drier tower. Simple to use, quiet, efficient. Easy to understand controls on the unit. And if you want extended functions, the app is great. You get cycle and maintenance notifications with the app as well. My wife is so, so happy with this unit!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Posted by: redtb
from Sacramento, CA
Verified Purchase:Yes
Fantastic wsaher/drier tower unit. Clothes smell amazingly clean. Wash/dry options are perfect. Ease of use is amazing. We love this unit.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Helen V
Verified Purchase:Yes
I Luv my LG. It was the best decision I ever made. It takes care of delicate fabric and you have to worry about shrinkage. Also it hooks up to the WiFi and tell you when it’s done!
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5