Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
5
Excellent choice
on March 4, 2021
Posted by: Enrico71106
from Shreveport LA
[This review was collected as part of a promotion.] We own the wash tower now 2 months, it washes and dries perfect. That is our first gas dryer and we are so happy. The clothes smell good and it dries super fast way better than any other dry system. Even it is a wash tower, the top part is removable for easier transportation. LG should have that mentioned in their commercial. Functions are easy, you can even remote start with your smart phone. It saves also a good amount of energy due weighing the laundry. The direct drive motor makes this model pretty quiet and longer lasting, no belt like in other washers. I would love to see one size bigger of the wash tower in the future. Did I mention you'll save a lot of space.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ROZ M
from Orland Park il
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have always had a delay wash function on our previous LG washers but this model does not support delay wash function
Pros: ease of use, Quality
Quality
4
Features
1
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 6, 2023
We appreciate all feedback and thank you for bringing this to our attention. We would like to assist you with your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, model WKGX201HGA. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com
Posted by: Kabuki496
Verified Purchase:Yes
I've never had a stacked unit before. I enjoy all of the features both physically on the control panel and on the app. My biggest complaint is having to lift all of the wet clothes up into the dryer. I think I'd rather lower the wet clothes into the dryer.
Written by a customer while visiting lg.com
Posted by: DisappointedLGCustomer99
Verified Purchase:Yes
Despite numerous attempts and multiple requests for assistance, the WiFi will not connect to the WashTower, making the app useless.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate hearing your unit is not working properly. The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: JandP
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this WashTower over the summer and finally had it delivered to our new home about a month ago. We love this product, as it saves space having the washer and dryer all in one unit. Both the washer and dryer have easy to use controls, are quiet, and efficient. There are a variety of options that meet our needs.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sisso
from Los Angeles ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to navigate through washing and drying options. Quiet for wash and dryer fits perfectly in closet
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Burbank, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not been able to use yet can't answer. Too new.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: ARao
from North Brunswick, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both washer & dryer are working well. Hope this product will reinforce the trust I have in LG products.
Pros: battery, camera
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com