Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: BenKelman
from san diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love my LG washer and dryer. The service I was provided was fast and efficient.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Haruby
from Walnut, CA 91789
Verified Purchase:Yes
I absolutely love my new washer dryer. It looks great and it saves lots of room and it has been so easy to use.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cheryl Thomas
from cerritos ca
Verified Purchase:Yes
I bought this product about a month ago, works awesome, quietly and efficient. Seems very durable.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Silverbeard
from Santa Monica
Verified Purchase:Yes
We bought it 2 months ago, and she loves all the features, the quiet, the low-water use and minimal detergent use, and how fluffy the dryer makes the clothes. Only issue: 2 weeks ago it started leaking some water on the floor every wash cycle. We haven't figured out how to fix that yet . . .
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dicar
from Los Ángeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a stackable to go into a very tight space for my relocated laundry. This unit was perfect. It’s the only stackable I could find that has center controls, which was very important to me since I am only 5,2” tall and reaching above a dryer to access controls was too difficult and dangerous if Inhad to use a step stool. I also love the many cycle options and it even handles my heaviest bedding without shaking. It’s cleaning and drying everything perfectly. And I love that both the dryer and washer have a nice sounding chime to alert me when it’s done. My old laundry had an angry buzz sound! It’s the little things…
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: just4sc
from SoCal
Verified Purchase:Yes
[This review was collected as part of a promotion.] After reading all the reviews I had high hopes that this washer/dryer would do an adequate job but it seems like that isn't the case. As others mentioned the controls take a bit to get used to but after using it for a couple of weeks my view is that it's not too flexible when it comes to customizing the wash/dry cycles. I'm hoping that it's just me not knowing how to use it but I don't think that's the case. For my washes and drying I usually don't use the default settings since it's either not at the temperature I need or the length of time I need the cycle to last. With my old washers I can easily change the settings manually but with this unit I have to go through a somewhat extended process to achieve what I want. There really should be a way to save my choices as a custom setting so that I don't have to do it every time but it seems like there isn't. Another thing that's disappointing is that I don't think it's washing the clothes clean. I even used they heavy soil setting but it didn't help. My kid is in basketball and lately the clothes have been soaked with sweat. I used to not wash it right away and as you can imagine the smell of the clothes was awful. I had to presoak the clothes to get rid of the smell. This time I decided to wash it right away. Knowing that the sweat drenched the clothes I added Lysol pretreatment to the wash and set the soil level to heavy. When the wash was completed (to over two hours) I started emptying the clothes into the dryer but noticed that there was still some lingering scent is sweat. This leads me to think that the unit isn't doing a good job with the wash. As for the drying, similar to the wash there's not custom setting to save my choices. What's even worst is that I can't seem to find a way to manually set the unit to dry my clothes for longer than 60 minutes. If I known how restricting this set was I might have not purchased it. I'm hoping that LG can update their software to this unit so that it'll allow more customization. I doubt it but I can hope, right?
Pros: Style/Design
Quality
4
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 29, 2022
Thank you for taking the time to communicate with LG about your experience with your LG washer/dryer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments, and we will be sure to share this info with our research and development teams for future improvements.
Should you wish to speak with our support team to go over the use/settings, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks! ^Nikki
. ^Nikki
Should you wish to speak with our support team to go over the use/settings, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks! ^Nikki
. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ayo ojo
Verified Purchase:Yes
I bought this watching machine and gas dryer together is a good product try it and see by your self
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: kar456
from Florida
Verified Purchase:Yes
I bought these about a month ago. I had trouble at first, the washing machine on the spin cycle was vibrating so violently it was moving the machine out of its original spot. I thought it had a defect or something in the drum and wasn't set correctly...come to find out there are shipping bolts in the back of the machine. Remove those! Works brilliantly now, super quiet especially if you have a laundry room with a door. If not, they are still pretty dang quiet. Dryer is quieter than the washer in my opinion, but both are super quick and gets laundry done faster than any past machines I've had. Super cool features as well like when you use too much detergent it'll run a cycle that gets rid of all the extra suds that can hurt your machine.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com