Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: JoseFrank
Verified Purchase:Yes
I bought it a month ago and it's been nothing but problems.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Astoria NY
Verified Purchase:Yes
I bought 3 months ago, and I am very upset because of the product and service. Both are Quite terrible.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 2, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but problems
on October 22, 2021
Posted by: Debbie wi
from Rhinelander wi
[This review was collected as part of a promotion.] Purchased in July have not been able to use call 2 times a week still not able to use .Not Happy
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sally N
from Chicago
Verified Purchase:Yes
It leaked! You expect people to get on the floor to drain the wash tub? The hose is too short and you need to be on your hands and knees to do this? This is the best you can do? What engineers dreamed that up? Pregnant women, older adults, disabled are expected to get a low pan, get on the floor, drain it with a short hose? What were you thinking? I’m so irritated, I sent it back.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 16, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
The set is so big - to big for the laundry room
on April 18, 2021
Posted by: Wilb136
from Chatfield, MN
[This review was collected as part of a promotion.] I bought the set because it was the only one available that might fit in the area of the room and the fact that I have a crawl space that holds my furnace so needs access This access is on the floor right in front of my washer dryer stackable set.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 21, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Manalapan
Verified Purchase:Yes
Purchased a few days ago, only used it twice,
Need more time
Need more time
Pros: Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 5, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
This machine is no good not buy
on March 3, 2023
Posted by: Yurley
from Teaneck
This walsh towel is really no good to many problems
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 6, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
No delay wash function
on May 5, 2023
Posted by: RozM
from Orland Park il
[This review was collected as part of a promotion.] I work nights and used the delay wash function in my previous LG washers so that the cycle would end when i woke up. This model has no delay function. I am so disappointed
Pros: ease of use
Features
1
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 6, 2023
We appreciate all feedback and thank you for bringing this to our attention. We would like to assist you with your LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, model WKGX201HGA. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com