Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
3
Had problems less than 3 months after it arrived
on November 15, 2022
Posted by: LG slimline
from Oxnard California
Verified Purchase:Yes
I’ve owned 6 LG machines at multiple properties over the last 5 years. We just installed the new slim line full size stackables and the heater went out in the dryer and spin cycle stopped on washing machine within a few months of owning it. I have multiple other LG products and they have literally been problem free. I also have on order ordered 2 more of the same machine for another project. I sincerely hope this is not a lemon or that if it was stuck on a boat in port that the salt air affected the electronics, or that a lack of quality chips were the cause. Either way I’m concerned and not happy to have had this issue. The service company wouldn’t ship the replacement part to another address or to the store I purchased it from since the property is currently unoccupied. Ether way not happy and the lemon law requires 5 problems before replacing it.
Pros: Style/Design, Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 16, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments.
Should you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Nikki
Should you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Nikki
Written by a customer while visiting lg.com
Posted by: diane1000
Verified Purchase:Yes
[This review was collected as part of a promotion.] After doing some research, I chose the LG tower to replace a 25 yr old Frigidaire frontload stack. The LG has the features I want, fits in the same space with no alterations needed, and is a top-rated brand for reliability. Also, it's gorgeous!
Favorite features:
• easy to reach controls (in middle as opposed to top of stack)
• drum lights
• prewash, extra rinse & steam functions
• easy to reach controls (in middle as opposed to top of stack)
• drum lights
• prewash, extra rinse & steam functions
Only minor complaint- the dryer door gasket picks up a bit of lint each load, but it wipes off easily with a damp cloth.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nancy bobcat
from Washington, Illinois
Verified Purchase:Yes
We bought this and I can literally do three full loads of laundry, wash AND dry before noon. Love our new LG laundry tower!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sherri Ginger
from Daniel Island SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2-weeks ago and am so happy that I did!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: KyleJ
from New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased so far with the purchase. I needed to save space while maintaining the functionality. The Washtower has fit the bill with great capacity in half the space. And it saves water! On a low producing well and have had no issues doing multiple loads of laundry. And it’s quiet as can be. The only hiccup was getting converted to LP gas from natural gas. Took a time to get someone out to make that change so dryer sat for a couple weeks. There should be an option to have this done prior to delivery regardless of where purchased.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: nrbtff
from seattle
Verified Purchase:Yes
We have had the wash tower for about a month. it seemed to boast a lot of features but doesn't come through. our prior .May tag had more options including seemingly more sensors. I find the "Normal" cycle for the dryer blows cold air and have resorted to using timed dry. Can't gauge how the washer is doing though reeked of a metallic smell for quite a while. I'd say love the dimensions just not the most user friendly or efficient appliance.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 11, 2022
Thank you for taking the time to communicate with LG about your experience with your LG washtower. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: jokes54321
from Missouri
Verified Purchase:Yes
We bought this unit to free up space for a tankless hotwater heater. This unit works significantly better than my previous units and the spin cycle doesn't vibrate nearly as bad as my old unit.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ClaireG
from Los Angeles, CA
Verified Purchase:Yes
My husband and I bought this unit about 5 months ago and have been really happy with the cleaning results. We are having some issues with the dryer - we keep getting the d80 error code which signifies that the vent/ducting is clogged at 80%. We have had an air vent cleaning company come by 3 times to clean out our vents; this could just be an issue with our building vents, but it is a little frustrating at times since the dryer stops when it gets the error code. Thankfully even when it stops early with the error code our clothes are usually already dry. Again, this may not be an issue with the appliance itself and may be a building venting issue, but we weren't having this problem with our previous dryer. Otherwise we are very happy. The appliance is sleek, not loud, and fit nicely into our small space.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com