Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Anonymous
from Burbank, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not been able to use yet can't answer. Too new.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Said Awad
from New Jersey
Verified Purchase:Yes
I purchased an LG washer/dryer on the 4 January 2023. The appliance was delivered and installed in my place on the same day by the seller. I reviewed the user manual of the washer/dryer before starting to use it to familiarize my self with its features. And have been using it since then. The LG washer/dryer performed very well in comparison to my old washer/dryer. The new appliance has very nice features including the ability to connect to the WI-FI and remotely communicate with it to perform certain actions. So far, I am pleased with it and satisfied with the purchase. Once I have further development I will update this review.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bbam
from Chicago IL
Verified Purchase:Yes
The LG washtower replaced an 18 year old unit. Night and day! I anticipate saving electricity and gas with a smart appliance such as this one.
Quality
5
Features
5
Value
4
Response from lg.comBy LG, March 18, 2026
Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKGX201HBA) model. It’s great hearing that the Washtower has been a night‑and‑day improvement over your previous 18‑year‑old setup. The smart features, improved energy efficiency, and streamlined design really do make a noticeable impact, and it’s exciting that you’re already anticipating savings on electricity and gas. This model is built to deliver exactly that kind of long‑term value and convenience. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great size for our above the garage apartment!
on January 1, 2023
Posted by: ADUBath
from Walla Walla Washington
Verified Purchase:Yes
Love it!
Fits in the decor really well and is very impressive in it compact size. Color blends in well with our black accessories. Wow, now I want one for my main home!
Fits in the decor really well and is very impressive in it compact size. Color blends in well with our black accessories. Wow, now I want one for my main home!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 18, 2026
Hi, Adubath. We appreciate you taking the time to share your experience with your LG WashTower (WKGX201HBA) model. It’s wonderful to hear that the compact design fits your décor beautifully and that the black finish blends perfectly with your accessories. It’s always exciting when a unit impresses you enough to consider adding another one to your main home. You can explore more support information for your model here: https://www.lg.com/us/support/product/lg-WKGX201HBA. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ — LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: SkullyD
from Berkeley, CA
Verified Purchase:Yes
It's been a long time coming, but we finally got this new washer/dryer unit and it is a huge improvement over our old unit - quieter, bigger drum, cheerful music at the end of the cycle.
The only drawback is the dryer sometimes leaves things a bit damp, but we're still figuring out the setting.
The only drawback is the dryer sometimes leaves things a bit damp, but we're still figuring out the setting.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: perfectbound
from NY
Verified Purchase:Yes
We've had this for almost 1 1/2 yrs. now and love almost everything about it:
Pros = LG app notifies when the wash or dry cycle is complete as well as giving a reminder when to run the tub cleaning cycle and washing the lint filter (never knew we had to do that). My wife is petite, so for her having the control panels consolidated in the middle as opposed to split between the top and middle closed the deal for us. Our old one was over 10 yrs old before it started having control panel issues (not an LG brand) so we were blown away at how little water the LG uses for the same load. It cleans well with so little it was shocking! The one con we've noticed is that even with the setting set to Max Dry the clothes do not always come out completely dry. We often wind up having to run a gentle shorter manual cycle to dry it completely (ours runs on gas). In spite of this, we would get it again. Overall, we are happy enough with it that we have slowly started to replace our other appliances with something from the LG brand family.
Pros = LG app notifies when the wash or dry cycle is complete as well as giving a reminder when to run the tub cleaning cycle and washing the lint filter (never knew we had to do that). My wife is petite, so for her having the control panels consolidated in the middle as opposed to split between the top and middle closed the deal for us. Our old one was over 10 yrs old before it started having control panel issues (not an LG brand) so we were blown away at how little water the LG uses for the same load. It cleans well with so little it was shocking! The one con we've noticed is that even with the setting set to Max Dry the clothes do not always come out completely dry. We often wind up having to run a gentle shorter manual cycle to dry it completely (ours runs on gas). In spite of this, we would get it again. Overall, we are happy enough with it that we have slowly started to replace our other appliances with something from the LG brand family.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Yamahogman62
from Hoffman Estates, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our first LG appliance that we have and we work it like a dog. The washing options and drying options are very plentiful. I catch the wife operating the appliance from her phone and laughing because I’m old fashioned and like to use the control panel. The machine has not had one hiccup at all and fit our application perfectly, and moving the washer to the second floor out side the master bedroom it is a very quite and solid machine, It’s our new Mercedes parked up stairs.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sandy Blake
from Angeles Oaks, California
Verified Purchase:Yes
this stackable unit works perfect. In my smaller home. It was the only chance I had to have a full size unit. I love them.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com