Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
406
4 Stars
114
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
378 out of
441)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
5
We love it!
on October 22, 2022
Posted by: valleyvillage
from 91607
This counter-depth model was a lifesaver as it fits perfectly inside our condo's kitchen. No external handles means we are able to open both doors at least 90 degrees even though one side is close to a wall. Only complaint is that the left door is quite heavy as it holds the ice maker, so it sometimes slams shut, which is not ideal. Otherwise, we love it!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love the easy to clean surface
on October 19, 2022
Posted by: Harlequin
from Houston
Less than a month, but I love the easy to clean surface. Space inside is great. Love that it has two drawers in the frig area so I only have to open one side to access a drawer.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad product
on September 30, 2022
Posted by: Spersaud
nightmare product this is my 4th cafe item, The following damage is currently to my cafe refrigerator came with •dent in front door/scratches •loose ball bearings •freezer drawer shifts/shakes when opening •interior scratches •damaged interior bins •missing removable grey liner mats as STATED ON THE FEATURES. Poor product not worth the price tag.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 3, 2022
Hello - we're very sorry you had to experience this situation with your refrigerator. We know this isn't ideal, and we completely understand your frustration. Please know we will share this feedback with the appropriate teams for future consideration and improvement.
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best assistance and resolution possible.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@Café
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best assistance and resolution possible.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful, yet massively flawed
on September 14, 2022
Posted by: Jtmahoney
from Colorado
Had this unit for 12 months. Gorgeous fridge, but the actual temperature it runs at is way off. The snack draw is useless. The unit runs anywhere between 5 and 10 degrees colder than set. After utilizing 3x different thermometers to verify, I can say this is an accurate takeaway. Countless drinks have exploded, even setting the unit to its highest "wine" setting.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sydney@Café, Café_Appliances, September 15, 2022
Hello, thank you for reaching out to us. We are so sorry to hear that you've been experiencing issues with the temperature in your refrigerator. We know how important it is to keep your food and drinks at an optimum temperature and we completely understand your frustration.
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Died on day
on September 11, 2022
Posted by: Hot Fridge
from Frederick, MD
Compressor puked out on day 3 after installation. Fan is dead. Freezer won’t freeze. Rest barely holding…of course on a Saturday so no help available. DO NOT BUY this gigantic pice of trash of a fridge. Also, can’t fit a standard gallon milk jug between the shelves toward the back without adjusting to useless configuration of rest of shelves or using the front part on the sliding shelf, this rendering anything in the back of it as difficult to get out. Poor design of storage space. Regret ever considering.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 15, 2022
Hello - Thank you for taking the time to write a review. We regret to hear that the compressor failed after three days, and you can't fit a standard gallon milk jug between the shelves without adjusting the shelving. We understand how frustrating that would be, and we apologize for the inconvenience this has caused you. We strive to provide the best ownership experience possible and would love to help.
Please know there is a five-year warranty for any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. There is also a limited one-year warranty on any part of the refrigerator.
We recommend taking advantage of the warranty and scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your fridge up and running in no time.
We aim to have the best quality possible and will be sure to share your review with our product development team for any improvements necessary. Again, we apologize for this experience. Please contact us directly if you have any questions or concerns. Best regards, Shayla@Café
Please know there is a five-year warranty for any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. There is also a limited one-year warranty on any part of the refrigerator.
We recommend taking advantage of the warranty and scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your fridge up and running in no time.
We aim to have the best quality possible and will be sure to share your review with our product development team for any improvements necessary. Again, we apologize for this experience. Please contact us directly if you have any questions or concerns. Best regards, Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful!
on August 31, 2022
Posted by: Leesers
from dallas, tx
Beautiful front and inside! The light wall in the back is so unique and such conversation starter! Friends love the design... envy of the neighborhood!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Multiple repairs needed
on August 8, 2022
Posted by: JennH
from Cleveland, OH
I would not recommend this refrigerator or the cafe series. Our refrigerator, cafe range, and microwave have all needed multiple repairs most happening within the first year. We only have a family of three and are very careful with our new kitchen and new cafe appliances. We inquired about getting replacements and were told we had to pay after the first year or get the warranty. We never expected to get to know our local GE repair servicemen so well and to have 8 service calls on our cafe series within 3years with no end in sight. Customer service is not willing to remediate this longstanding issue, only providing bandaids that soon lead to more or repeated repairs of the same parts.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, August 9, 2022
Hi there thank you for taking the time to let us know how we are doing. We are incredibly disappointed to read about your experience with your Cafe appliances, and we are so sorry for the headache these repairs have caused for you. Please know that your experience has not at all lived up to our usual quality standards.
One of our agents has reached out to you via email to collect some more information and provide some next steps. We look forward to hearing from you in any ways that we can. -Elliot@Cafe
One of our agents has reached out to you via email to collect some more information and provide some next steps. We look forward to hearing from you in any ways that we can. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Refrigerator
on March 9, 2022
Posted by: Noah23
from Wilmington, NC
This is the long awaited counter depth that we have been waiting for. Same great features as the full size.
Written by a customer while visiting cafeappliances.com