Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
406
4 Stars
114
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
378 out of
441)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
4
Beautiful and Functional
on August 16, 2026
Posted by: Faze
from Sacramento, CA
The Cafe refrigerator is beautiful! It has most features we want and fits so well in our kitchen. It is limited in storage bins but adequate for our needs. The Auto fill water feature is so convenient. We never knew we needed it! It does not have crushed ice but we do not need it. It also has a small ice bin and makes ice very quickly. It seems complicated on how to set temperatures for zones but I am reading the online manual for instructions. There is so much tape and strapping tape on it be prepared to spend an hour or more removing it. It's expensive but I recommend it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Avoid at all costs
on August 11, 2026
Posted by: Jakek
from Rhode island
Do not buy this or any other café appliance, we outfitted our entire kitchen and house GE products and every single one of them has had to been fixed at least once including this refrigerator now not functioning and they are dragging their feet on fixing it in an appropriate time avoid at all costs. DO NOT BUY CAFE OR GE.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, August 12, 2026
We see you have been in direct contact with our team regarding your situation with your refrigerator and understand your frustration. We encourage you to contact them again for assistance. We will update your case to include this review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Attractive design, good storage area, freezer stor
on August 10, 2026
Posted by: amwilli
My overall experience with this Cafe Energy Star 22.3 Ft Refrigerator is deserving of a 5 Star Review. However, after owning it for 9 months, water is sweating thru one side of the refrigerator. We mist fortunately purchased extended warranty and while we are most appreciative of the confidence this will be taken care of! I cannot comment further until the remedy is determined! Several medications rely on constant refrigeration and stable temperatures. Hoping for a smooth and prompt resolution
Response from cafeappliances.comBy Diego, Cafe_Appliances, August 11, 2026
We want to help you with your refrigerator sweating. We recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY! AVOID AVOID AVOID
on July 30, 2026
Posted by: Cooling Failure
DO NOT BUY THIS! Within 6 month of purchase the ice maker began melting and dumping water on the floor through ice dispenser. Then freezer died, now fridge section dying. This is the same issue someone else has mentioned in their review. The photo they have on their review with water dumping is exactly what ours looks like. AVOID AVOID AVOID.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, August 6, 2026
We are sorry to hear of your experience with this refrigerator so far. We see that you are actively working with our Bodewell team to get this cooling and temperature issue properly addressed.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
This could have been an Excellent review, but No!
on July 18, 2026
Posted by: Russell11
I love so many things about this refrigerator, but the fact that I cannot change the water filter is expensive and annoying. I have tried to replace my genuine GE water filter with 2 different (expensive) genuine GE water filters, which according to GE are the correct filters for my fridge, but the fridge does not recognize them. It displays an "ERROR" "Water Filter" and will not dispense water or ice. I have 4 GE Cafe appliances in my home and 6 GE Profile appliances in my winter condo. I am saddened by GE's unreliability.
Response from cafeappliances.comBy Dianna, Cafe Appliances, July 21, 2026
We want to help and provide some information about the error you are getting with your XWFE filter replacement. This indicates that the filer is either not a genuine GE Appliance filter or that it is bad. We recommend using a bypass plug in place of the filter to check that your unit is reading the RFID chip. We have this article from our website that explains this in more details at the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060638&_gl=1*.
If the issue continues, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
If the issue continues, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Organization challenge
on July 5, 2026
Posted by: AMSB
I wish the door shelf on the right side could adjust. There’s no room for a wine bottle standing upright in this fridge unless you give up a shelf. Otherwise it’s a nice addition to our kitchen.
Response from cafeappliances.comBy Diego, Cafe_Appliances, August 26, 2026
We appreciate your feedback regarding the door shelf of your refrigerator; we are going to share your comments with our product team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Perfect for soggy ice cream treats
on June 29, 2026
Posted by: llez
After many many many repairs for freezer failure our freezer still does not function properly. If you enjoy soggy ice cream this is the freezer for you!! They will throw repair after repair during warranty period but do not actually stand behind their product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, June 30, 2026
We see that you've been in contact with our internal team to work towards a resolution. We recommend continuing to work with us to resolve this.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
The blue packing film SUCKS!
on June 2, 2026
Posted by: DoubleD
from Madera, Ca.
I love the refrigerator, however, I gave it 4 stars due to the issues removing all the blue protective film. I spent HOURS trying to get it off & still some remains. It makes the fridge less esthetically pleasing! ☹️
I would recommend this to a friend!
Response from cafeappliances.comBy Vikki, Cafe_Appliances, June 11, 2026
Try wrapping cellophane tape around your fingers and dab at the areas where the film has remained. This may help with removal without the fear of scratching your beautiful refrigerator.
Written by a customer while visiting cafeappliances.com