Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
2
Lots of room & plenty of light in refrigerator.
on July 15, 2023
Posted by: Reed23
from Walker, La 70785
Very nice refrigerator. Disappointed with the freezer. It has been frosting up & having ice build up. I know this is not normal. The product is not even a month old. We are waiting on your GE service man to come & check it out.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, July 18, 2023
Hi,
Having frost buildup in your refrigerator can be concerning, but we're glad you've reached out and scheduled service. We're confident our technicians can provide excellent service and resolve this issue. Thanks for leaving a review. Take care.
-Sylvia@Cafe
Having frost buildup in your refrigerator can be concerning, but we're glad you've reached out and scheduled service. We're confident our technicians can provide excellent service and resolve this issue. Thanks for leaving a review. Take care.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe
on July 27, 2023
Posted by: Ken 53
from Meda AZ
Great refrigerator. Designed to hel keep all your food properly cold or frozen and organized
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful interior
on July 30, 2023
Posted by: Momma bird
from Park City, Utah
There are a few things about the refrigerator that I think could be improved: 1. The ice dispenser has a tendency to fling ice if your glass is not pressed up against the dispenser.
2. The little tray below the ice/water dispenser has a tendency to spot if not dried immediately.
3. The plastic that covered the refrigerator upon delivery is very difficult to get every piece off.
Yes, these are somewhat minor issues, but feedback for improvement is necessary.
2. The little tray below the ice/water dispenser has a tendency to spot if not dried immediately.
3. The plastic that covered the refrigerator upon delivery is very difficult to get every piece off.
Yes, these are somewhat minor issues, but feedback for improvement is necessary.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not as designed
on August 1, 2023
Posted by: Bob and Cindy
from Springfield Missouri
Not sure about design of french door center flap. It constantly gets out of place and jams door open. Seen others with better design. The water filter does not last and is expensive to replace. Paid a lot for this refrigerator not happy with lack of design and engineering that went into thinking it through.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, August 2, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new refrigerator. We know how important cold food storage is to the home, and having a door that is difficult to close properly and a water filter that doesn’t last as long as you expect can be annoying. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@Café
We’re sorry to hear that you’ve been less than impressed with your new refrigerator. We know how important cold food storage is to the home, and having a door that is difficult to close properly and a water filter that doesn’t last as long as you expect can be annoying. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyers remorse
on August 20, 2023
Posted by: hilaryhhh4
from Tucson AZ
bad product, bad quality assurance mismatched misaligned items and weird oily crap all over the interior - so sad I bought this! This is what I would expect from an off shore provider
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, August 22, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We are sorry to hear that you are experiencing this issue with your appliance as this is certainly not normal operation nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We are sorry to hear that you are experiencing this issue with your appliance as this is certainly not normal operation nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyers Remorse
on August 20, 2023
Posted by: HilaryHHH
Terrible ill constructed product. It arrived with a lot of dings/scratches and leaking oil from somewhere. It was brand new as all the plastic Wass on it. The fridge shelves were miss-matched some stainless trim others the rose gold. The trim on those shelves badly mis-aligned. Very poor quality - what I would expect from an off shore manufacturer. The form on this site is not Safari friendly so I could not
Response from cafeappliances.comBy Jonathon@Café , Café Appliances , August 22, 2023
Hello - Thank you for taking a moment to connect and share your review. We're sorry to hear that this model hasn't exceeded your expectations. This is never the kind of experience we want for anyone.
We are going to take a moment to connect and share your review with our product team, this way we can make sure we can avoid this going forward. Also, we recommend getting one of our technicians out to check on everything. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we are always happy to help. - Jonathon@Café
We are going to take a moment to connect and share your review with our product team, this way we can make sure we can avoid this going forward. Also, we recommend getting one of our technicians out to check on everything. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we are always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality control
on August 26, 2023
Posted by: Cafe 4 door
from Phoenix, AZ
My new Cafe 4-door refrigerator arrived. It was delivered with a caustic material(glue?) spread over 1 door and 2 drawers which caused the trim to disfigure. The freezer drawer was bent and the door would not close properly. Very disappointed with the lack of quality control.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 28, 2023
Hello! Thank you for your feedback. We are so sorry to hear that your new refrigerator was delivered with glue being exposed in areas it should not have been and the freezer drawer was bent causing the door not to close as designed. This is in no way the consumer experience that we strive for, and we will be sure to share these comments with our QC team to ensure this does not happen again. We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your trust back with our products in the future. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Shame it doesn’t work
on September 1, 2023
Posted by: Beep
Horrible. They delivered a second one. Problems with that one also. Will be returning and picking out something other than GE
Response from cafeappliances.comBy Tierra@Café , GE Appliances, September 1, 2023
Oh no!
We're so very sorry to hear that you're having issues with your refrigerator. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a wonderful day. - Tierra@Café
We're so very sorry to hear that you're having issues with your refrigerator. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Have a wonderful day. - Tierra@Café
Written by a customer while visiting cafeappliances.com