Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
406
4 Stars
114
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
378 out of
441)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
5
In Awe!
on November 4, 2023
Posted by: Suzy1123
from Southern New Jersey
Beautiful! Gives a WOW look to my kitchen. I love the drawer for my beverages and am impressed with the AutoFill feature.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful
on November 3, 2023
Posted by: Miles Family
Overall very attractive and functional. My only complaint is ice dispenser sprays ice all over the floor
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
NOT HAPPY
on November 2, 2023
Posted by: Rick the second one
The model delivered was different that what was on the showroom floor. Often have to open and close all the doors before I can select to dispense ice. The ice door sticks. Takes two hands to open. I have to open the ice door to get ice because it wont dispense ice.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the issues you are experiencing with the icemaker. That is not something we expect.
For the best assistance on this, we recommend getting one of our approved technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
For the best assistance on this, we recommend getting one of our approved technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very nice looking and functioning refrigerator
on November 1, 2023
Posted by: UMM92
from DC metro area
So far we are really enjoying this refrigerator. This is our first French door style and this model has the extra "programmable middle drawer" so it took some rethinking on where to store things compared to our previous side-by-side model. It is an upgrade in many ways.
We like the LED light panel in the back and the upgraded trim on the handles. There is good space for a counter depth model.
If there is one tip to point out, it's the ice-maker in door dispenser. If you are using the indoor dispenser - especially if you just want to use your hand to catch a couple of cubes - it is sometimes hard to "catch" all of the ice without some of it falling by the way side. It comes out quite fast. It appears to be designed so that you have to hold a container as close to the chute as possible.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disapointed
on October 29, 2023
Posted by: frankg
Waited 2 months for this fridge and so far a huge disapointment. The Convertible temp drawer does not work at all and the area under the crisper drawer keeps filling up with water. Repairman has been here once and is hopefully coming back next week with a plan to fix it. Someone in the quality control area must have been taking a nap!!!!!!!!!!!!!
Response from cafeappliances.comBy Devin, Café_Appliances, October 30, 2023
Hello,
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are truly sorry to hear that the convertible temperature drawer is not working, and water keeps filling up under the crisper drawers. This is certainly not the quality that we expect, and we're pleased to hear that you are taking advantage of the manufacturers warranty, and have an upcoming service appointment with our factory service team. We have an excellent team of service technicians, and we are confident they can get this taken care of for you. Thank you for your patience and understanding during this process. Have great day! -Devin@Café
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are truly sorry to hear that the convertible temperature drawer is not working, and water keeps filling up under the crisper drawers. This is certainly not the quality that we expect, and we're pleased to hear that you are taking advantage of the manufacturers warranty, and have an upcoming service appointment with our factory service team. We have an excellent team of service technicians, and we are confident they can get this taken care of for you. Thank you for your patience and understanding during this process. Have great day! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
The style is great
on October 27, 2023
Posted by: Nikki72112
We love our new fridge the look and all the space.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Quality issues
on October 25, 2023
Posted by: blabla
I have a kitchen full of Cafe appliances and Im not very impressed with the quality of these appliances, especially for the price. The refrigerator is very nice to look at and the light wall is cool. But what's the value of nice features if there are malfunctions and build quality issues? I've already had this refrigerator repaired once and Im seriously doubting the longevity of the appliance. My first issue is with the ice maker flapper door. The ice maker flapper opens and shuts every time you use the freezer drawer. Tech support told me they all do that... Yeah right, It's a malfunction. The only reason the ice maker door should open is when you put a cup under it and push the pressure switch. It should have nothing to do with a drawer opening. Also the drain for the defrost behind the light wall was blocked with foam insulation causing water to pool inside the refrigerator. We had to clean the water up with a sponge and a bucket every few days. Luckily the repair guy was able to clear the drain.
Response from cafeappliances.comBy Café Appliances, October 26, 2023
Hi,
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice If It Weren't for all the Adhesive Left
on October 24, 2023
Posted by: Donnadoo
I received my new Cafe four door refrigerator on Ocober 24. There is so much blue protective film stuck in the seams of my refrigerator and I cannot get it out. Furthermore, the blue tape inside the refrigerator and freezer left a lot of adhesive behind. I also cannot remove some of the clear protective film from the freezer.
Response from cafeappliances.comBy Sylvia, GE_Appliances, October 25, 2023
Hi,
We're sorry you're having trouble getting the film off your refrigerator, but we'd be more than happy to help.
In the article linked below, you'll find tips on removing this film and adhesive.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711&_ga=2.75117010.1999889614.1698068162-575474648.1665505672
Let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
We're sorry you're having trouble getting the film off your refrigerator, but we'd be more than happy to help.
In the article linked below, you'll find tips on removing this film and adhesive.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711&_ga=2.75117010.1999889614.1698068162-575474648.1665505672
Let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com