Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
407
4 Stars
115
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
379 out of
443)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
3
Good, not great
on July 22, 2025
Posted by: Biff
The door ice dispenser is painfully slow in releasing ice. It also scatters ice around.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 1, 2025
We'd like to help out with the slow ice production and it not dispersing cleanly.
If this is a new installation, having little food or no food in the fresh food or freezer sections may slow down the production of ice. A greater food load in the refrigerator allows temperatures to remain more stable. You will also want to check for any restriction in the water supply line. This can also cause the ice to disperse wildly.
A self-piercing saddle valve may cause this type of restriction. Occasionally, shutting the saddle valve all the way off and then back on can re-open the pierced hole in the copper tubing. A non-self-piercing style saddle valve is recommended. You can view more troubleshooting information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
If you are still experiencing issues, we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
If this is a new installation, having little food or no food in the fresh food or freezer sections may slow down the production of ice. A greater food load in the refrigerator allows temperatures to remain more stable. You will also want to check for any restriction in the water supply line. This can also cause the ice to disperse wildly.
A self-piercing saddle valve may cause this type of restriction. Occasionally, shutting the saddle valve all the way off and then back on can re-open the pierced hole in the copper tubing. A non-self-piercing style saddle valve is recommended. You can view more troubleshooting information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
If you are still experiencing issues, we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
4
New Appliance
on July 18, 2025
Posted by: Linda Vista
Just started using it...looks great. Hope we get great function
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great looking Fridge
on July 18, 2025
Posted by: sevinc
from MD
I love my 4 doors Cafe Fridge. It looks great, have plenty of space to store all.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Convertible Drawer
on July 14, 2025
Posted by: GeorgeMGM
Very roomy - like the interior color, deep shelves
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but terrible
on July 13, 2025
Posted by: Mp124
This is the worst fridge. The water flow is so slow. I’ve is building on the bottom of the freezer and the doors and drawers are so hard to close. When they place is possible to get off completely. I’ve had it for over a month and I wish we could return it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, July 17, 2025
We’d like to help with the water flow from your unit’s dispenser as well as the ice buildup in your freezer. We recommend ensuring that the cradle on the dispenser is held down for 2 to 3 minutes to allow the reservoir to fill completely. You can find additional information in the following article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Regarding the ice buildup in your unit, please check to ensure there are no food packages, baskets, shelves, or bins preventing the door or drawer from closing fully. Also, keep in mind that placing warm or uncovered food in the freezer can cause temporary frost or ice crystal buildup.
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Regarding the ice buildup in your unit, please check to ensure there are no food packages, baskets, shelves, or bins preventing the door or drawer from closing fully. Also, keep in mind that placing warm or uncovered food in the freezer can cause temporary frost or ice crystal buildup.
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on July 10, 2025
Posted by: Anonymous
from Hyde Park New York
The size is perfect. I am pleased that it is counter depth and does not stand out in the way. The look is beautiful. Love the draw
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great design and features
on July 5, 2025
Posted by: jthall
Beautiful design. Lots of capabilities for a counter depth. Love the drawer that can be used as part of the freeze or fridge. Freezer has a lot of capacity with three levels
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Beautiful but faulty
on July 1, 2025
Posted by: NewGE
from TEXAS
We had our first fridge arrive in March 2025, within about 4 weeks it was consistently giving errors that the freezer door was open when it was not. The warranty did cover the repair, however, it was deemed as unrepairable. Our new fridge arrived a few weeks ago and I am crossing my fingers this doesn't happen again with this same model and I am wishing I had picked the other model.
Overall though working with the warranty team was great, they all did a great job to get us re-setup.
Response from cafeappliances.comBy Tierra, Café_Appliances, July 10, 2025
We are very sorry to hear your refrigerator had to be replaced. However we're so glad our team was able to jump in and get this resolved! Your feedback is important to us and we're confident you'll have a great experience with your new unit.
Written by a customer while visiting cafeappliances.com