Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(567 Reviews)
Rating breakdown 567 reviews
5 Stars
378
4 Stars
103
3 Stars
23
2 Stars
21
1 Star
42
87%of customers recommend this product.
(
357 out of
411)
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
1
Damages Easily
on March 14, 2025
Posted by: DebDallas
I thought I would love my new matte white Cafe refrigerator. After only 3 months it has scratches and dents. The slightest bump causes some kind of damage. It was so expensive! Now I’m living with paranoia every time someone goes near it. I DO NOT recommend the matte white Cafe appliances especially if there are children in the house. Also, the touch up paint GE sells does not match well and is also expensive for a nail polish size bottle.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, March 18, 2025
We know the importance of an appliance looking as good as new. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No leveling legs on the back
on April 17, 2023
Posted by: Anonymous
from Boston
Hi
Be aware that this fridge in the cafe kine has no leveling legs in the back which is such a drawback for an appliance of that price
Looks amazing but huge issue in a modern kitchen
Be aware that this fridge in the cafe kine has no leveling legs in the back which is such a drawback for an appliance of that price
Looks amazing but huge issue in a modern kitchen
Called GE support and they confirmed there was no way as no legs in the back
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, April 18, 2023
Good afternoon,
We appreciate you taking the time to leave a review on your new Café Appliances Smart French-Door refrigerator. We are grateful to be a part of your home!
This refrigerator does come with leveling legs, and is able to be leveled and adjusted. You can refer to page 32 of the owners manual at the link below for instructions on how to do so:
https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.225876824.331446266.1681823045-1100713441.1674245189
The leveling legs for your refrigerator is part number WR01X31892 on our Parts Store website. You can view this on our Parts Store at the link below:
https://www.geapplianceparts.com/store/parts/spec/WR01X31892
We hope this helps. Thanks again for your feedback!
-Devin@Café
We appreciate you taking the time to leave a review on your new Café Appliances Smart French-Door refrigerator. We are grateful to be a part of your home!
This refrigerator does come with leveling legs, and is able to be leveled and adjusted. You can refer to page 32 of the owners manual at the link below for instructions on how to do so:
https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.225876824.331446266.1681823045-1100713441.1674245189
The leveling legs for your refrigerator is part number WR01X31892 on our Parts Store website. You can view this on our Parts Store at the link below:
https://www.geapplianceparts.com/store/parts/spec/WR01X31892
We hope this helps. Thanks again for your feedback!
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
No handles bad design choice
on November 27, 2023
Posted by: Ksw22
from NY
I’ve had this fridge over a week. Functions OK so far but the draws without handles are very hard to open. And the black in between the draws looks like cheap plastic (which it is). If you want a French door fridge with draws I would go for one that has handles.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, December 6, 2023
Hi,
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the drawers and we're more than glad to provide guidance!
When you open the drawers on your refrigerator, warm air rushes inside. When you close the drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the drawer will open as normal again.
To make it easier, you can try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Please do not use candle wax as it may contain chemicals that are not safe for use around food.
We hope this information is helpful. Have a great day. - Tierra@Cafe
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the drawers and we're more than glad to provide guidance!
When you open the drawers on your refrigerator, warm air rushes inside. When you close the drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the drawer will open as normal again.
To make it easier, you can try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Please do not use candle wax as it may contain chemicals that are not safe for use around food.
We hope this information is helpful. Have a great day. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not True Counter-depth. Otherwise nice features.
on August 30, 2024
Posted by: Diesel1950
The CAFE platinum glass counter depth-fridge has nice features, but is not really counter-depth due to the fact that the door swing will hit the counter or cabinet side panels unless the fridge is pulled out by approximately 4" beyond the counter and side panels. The picture in the ad shows this model protruding only about an inch from tight side panels. This is not possible as the doors won't open. This is quite disappointing.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 30, 2024
We are going to pass your feedback about the depth and door swing over to our product team to review. That way we can look for improvements we can make for our models going forward. Thank you again for letting us know.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed
on April 15, 2023
Posted by: Sk123
from Leesburg
Refrigerator is great but the delivery and installation process was terrible. Green plastic was left on the door and under the door nearly impossible to remove all of it we called to have someone come back out and remove it and they used a box cutter and scratched up the doors. We have not been able to rectify the situation since.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, April 17, 2023
Hey there,
Thank you for taking the time to post this review. We're very sorry about the damage to your fridge. We certainly understand your concern and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@Café
Thank you for taking the time to post this review. We're very sorry about the damage to your fridge. We certainly understand your concern and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cafe Refriderator
on April 11, 2023
Posted by: Dhidrogo
from Arizona
The freezer is too small on this style. I would love to know how to remove all of the plastic they are wrapped in as I still have blue plastic all over the edges.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, April 11, 2023
Hello - Thank you for taking a moment to share your feedback so far.
We are more than happy to help with some tips to get the plastic film off. It can be tricky sometimes. The best method is an application of a household liquid dishwashing detergent, you can apply with a soft cloth and allow to soak.
We hope this helps out some. Thank you again for connecting. - Jonathon@Café
We are more than happy to help with some tips to get the plastic film off. It can be tricky sometimes. The best method is an application of a household liquid dishwashing detergent, you can apply with a soft cloth and allow to soak.
We hope this helps out some. Thank you again for connecting. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great looking, terrible ice/water dispenser
on August 12, 2023
Posted by: adriennely
from Houston, TX
We chose this fridge to match the rest of our appliance suite. I regret choosing the one with a water and ice dispenser. Just two weeks in, and it has a slow drip of water all day. The ice dispenser is the loudest one I've ever had - it's painful! I expected more from a fridge of this price.
I do like the freezer organization, and the deli drawer is great.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
Thanks for sharing with us. We're sorry this refrigerator's performance hasn't met your expectations. Your experience is important to us, and we'd like to help with your dispenser. Below you'll find an article explaining why the dispenser's dripping and how to fix it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239&_ga=2.158781240.38625151.1692019996-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Thanks for sharing with us. We're sorry this refrigerator's performance hasn't met your expectations. Your experience is important to us, and we'd like to help with your dispenser. Below you'll find an article explaining why the dispenser's dripping and how to fix it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239&_ga=2.158781240.38625151.1692019996-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointing
on August 14, 2023
Posted by: Cara17
from Roseville, California
The ice machine is horrible, our ice just flies out everywhere all over our hardwood floor, so disappointing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, August 17, 2023
Good morning,
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that you are not satisfied with the design and operation of the ice dispenser. We are happy to provide guidance!
Follow the below tips for using your ice dispenser:
- Do not add ice from trays or bags to the ice bucket, especially on models with ice in the door (Spacesaver Ice). It may not crush or dispense
.
- Avoid overfilling glass with ice, and avoid using narrow glasses. Both of these can cause ice to fall into the chute and not be dispensed. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute, remove the ice bucket and poke it through with a wooden spoon.
- Beverages and foods should not be quick-chilled in the door ice maker bin. Cans, bottles or food packages in the storage drawer may cause the ice maker or auger to jam.
- To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
Please don't hesitate to reach back out if you should have additional questions or concerns, we're happy to help! -Devin@Café
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that you are not satisfied with the design and operation of the ice dispenser. We are happy to provide guidance!
Follow the below tips for using your ice dispenser:
- Do not add ice from trays or bags to the ice bucket, especially on models with ice in the door (Spacesaver Ice). It may not crush or dispense
.
- Avoid overfilling glass with ice, and avoid using narrow glasses. Both of these can cause ice to fall into the chute and not be dispensed. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute, remove the ice bucket and poke it through with a wooden spoon.
- Beverages and foods should not be quick-chilled in the door ice maker bin. Cans, bottles or food packages in the storage drawer may cause the ice maker or auger to jam.
- To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
Please don't hesitate to reach back out if you should have additional questions or concerns, we're happy to help! -Devin@Café
Written by a customer while visiting cafeappliances.com