Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
1
Very unhappy!
on April 5, 2023
Posted by: Tiffd
from Iowa
This is a brand new fridge that broke down literally 1 week after it was delivered! We lost everything in the freezer and fridge and that isn't cheap. The repair man said he will have to take it in to the shop to repair. DO NOT buy this product! Our new Cafe ovens also broke after 2 months of use and are now finally repaired. I will NEVER buy your products again! Now I just have to hope the new cook top, dishwasher and microwave will actually hold up!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 6, 2023
Hello,
We’re so sorry to hear that your new refrigerator had issues shortly after delivery. We know it’s incredibly frustrating when any appliance has trouble, but it’s even worse when it’s something you rely on like a fridge and it’s so new. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to get this resolved for you. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that your new refrigerator had issues shortly after delivery. We know it’s incredibly frustrating when any appliance has trouble, but it’s even worse when it’s something you rely on like a fridge and it’s so new. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to get this resolved for you. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful, yet massively flawed
on September 14, 2022
Posted by: Jtmahoney
from Colorado
Had this unit for 12 months. Gorgeous fridge, but the actual temperature it runs at is way off. The snack draw is useless. The unit runs anywhere between 5 and 10 degrees colder than set. After utilizing 3x different thermometers to verify, I can say this is an accurate takeaway. Countless drinks have exploded, even setting the unit to its highest "wine" setting.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sydney@Café, Café_Appliances, September 15, 2022
Hello, thank you for reaching out to us. We are so sorry to hear that you've been experiencing issues with the temperature in your refrigerator. We know how important it is to keep your food and drinks at an optimum temperature and we completely understand your frustration.
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love The Look
on December 4, 2023
Posted by: Keith66
from Muskego Wisconsin
Love the look but missing a lot of features my 18 year old Maytag had. No wine storage to hold wine horizontally under a shelf. No egg container, no dividers for door bins, a shelf that you could raise up or down with a turn of a handle or tilting door bin. No humidity control on vegetable drawer. For cost of appliance it should have a second ice maker in freezer one on door is small with tiny cubes that melt fast.No light in middle multi use drawer. So far the pluses are looks on the outside love the looks on the inside with the back lighting. I hope it gives us 18 plus years of perfect service like our old Wide by Side Maytag. :)
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No leveling legs on the back
on April 17, 2023
Posted by: Anonymous
from Boston
Hi
Be aware that this fridge in the cafe kine has no leveling legs in the back which is such a drawback for an appliance of that price
Looks amazing but huge issue in a modern kitchen
Be aware that this fridge in the cafe kine has no leveling legs in the back which is such a drawback for an appliance of that price
Looks amazing but huge issue in a modern kitchen
Called GE support and they confirmed there was no way as no legs in the back
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, April 18, 2023
Good afternoon,
We appreciate you taking the time to leave a review on your new Café Appliances Smart French-Door refrigerator. We are grateful to be a part of your home!
This refrigerator does come with leveling legs, and is able to be leveled and adjusted. You can refer to page 32 of the owners manual at the link below for instructions on how to do so:
https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.225876824.331446266.1681823045-1100713441.1674245189
The leveling legs for your refrigerator is part number WR01X31892 on our Parts Store website. You can view this on our Parts Store at the link below:
https://www.geapplianceparts.com/store/parts/spec/WR01X31892
We hope this helps. Thanks again for your feedback!
-Devin@Café
We appreciate you taking the time to leave a review on your new Café Appliances Smart French-Door refrigerator. We are grateful to be a part of your home!
This refrigerator does come with leveling legs, and is able to be leveled and adjusted. You can refer to page 32 of the owners manual at the link below for instructions on how to do so:
https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.225876824.331446266.1681823045-1100713441.1674245189
The leveling legs for your refrigerator is part number WR01X31892 on our Parts Store website. You can view this on our Parts Store at the link below:
https://www.geapplianceparts.com/store/parts/spec/WR01X31892
We hope this helps. Thanks again for your feedback!
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
No handles bad design choice
on November 27, 2023
Posted by: Ksw22
from NY
I’ve had this fridge over a week. Functions OK so far but the draws without handles are very hard to open. And the black in between the draws looks like cheap plastic (which it is). If you want a French door fridge with draws I would go for one that has handles.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, December 6, 2023
Hi,
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the drawers and we're more than glad to provide guidance!
When you open the drawers on your refrigerator, warm air rushes inside. When you close the drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the drawer will open as normal again.
To make it easier, you can try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Please do not use candle wax as it may contain chemicals that are not safe for use around food.
We hope this information is helpful. Have a great day. - Tierra@Cafe
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the drawers and we're more than glad to provide guidance!
When you open the drawers on your refrigerator, warm air rushes inside. When you close the drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. If you close one of the doors but then need to open one again right away, the vacuum makes the doors hard to open for about 10 to 15 seconds after closing. Once the air equalizes, the drawer will open as normal again.
To make it easier, you can try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. Please do not use candle wax as it may contain chemicals that are not safe for use around food.
We hope this information is helpful. Have a great day. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not True Counter-depth. Otherwise nice features.
on August 30, 2024
Posted by: Diesel1950
The CAFE platinum glass counter depth-fridge has nice features, but is not really counter-depth due to the fact that the door swing will hit the counter or cabinet side panels unless the fridge is pulled out by approximately 4" beyond the counter and side panels. The picture in the ad shows this model protruding only about an inch from tight side panels. This is not possible as the doors won't open. This is quite disappointing.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 30, 2024
We are going to pass your feedback about the depth and door swing over to our product team to review. That way we can look for improvements we can make for our models going forward. Thank you again for letting us know.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed
on April 15, 2023
Posted by: Sk123
from Leesburg
Refrigerator is great but the delivery and installation process was terrible. Green plastic was left on the door and under the door nearly impossible to remove all of it we called to have someone come back out and remove it and they used a box cutter and scratched up the doors. We have not been able to rectify the situation since.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, April 17, 2023
Hey there,
Thank you for taking the time to post this review. We're very sorry about the damage to your fridge. We certainly understand your concern and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@Café
Thank you for taking the time to post this review. We're very sorry about the damage to your fridge. We certainly understand your concern and we want to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cafe Refriderator
on April 11, 2023
Posted by: Dhidrogo
from Arizona
The freezer is too small on this style. I would love to know how to remove all of the plastic they are wrapped in as I still have blue plastic all over the edges.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, April 11, 2023
Hello - Thank you for taking a moment to share your feedback so far.
We are more than happy to help with some tips to get the plastic film off. It can be tricky sometimes. The best method is an application of a household liquid dishwashing detergent, you can apply with a soft cloth and allow to soak.
We hope this helps out some. Thank you again for connecting. - Jonathon@Café
We are more than happy to help with some tips to get the plastic film off. It can be tricky sometimes. The best method is an application of a household liquid dishwashing detergent, you can apply with a soft cloth and allow to soak.
We hope this helps out some. Thank you again for connecting. - Jonathon@Café
Written by a customer while visiting cafeappliances.com