Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Average customer rating
4.3
(567 Reviews)
Rating breakdown 567 reviews
5 Stars
378
4 Stars
103
3 Stars
23
2 Stars
21
1 Star
42
87%of customers recommend this product.
(
357 out of
411)
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte White
Customer Rating
5
Features are great.
on June 10, 2025
Posted by: Semanchik
Great space, quiet, efficient. Love the backlight, and extra freezer drawers
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful with great features
on June 14, 2025
Posted by: auntgigi
We replaced a 30 year old built in GE monogram. This counter depth cafe model is beautiful. The space is deceiving as it holds more than you think it would and the inside is very organized. Love the middle drawer and all of the freezer drawers and storage. Having the ice maker in the door is great as it doesn’t take away any freezer space. It’s perfect.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but terrible
on July 13, 2025
Posted by: Mp124
This is the worst fridge. The water flow is so slow. I’ve is building on the bottom of the freezer and the doors and drawers are so hard to close. When they place is possible to get off completely. I’ve had it for over a month and I wish we could return it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, July 17, 2025
We’d like to help with the water flow from your unit’s dispenser as well as the ice buildup in your freezer. We recommend ensuring that the cradle on the dispenser is held down for 2 to 3 minutes to allow the reservoir to fill completely. You can find additional information in the following article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Regarding the ice buildup in your unit, please check to ensure there are no food packages, baskets, shelves, or bins preventing the door or drawer from closing fully. Also, keep in mind that placing warm or uncovered food in the freezer can cause temporary frost or ice crystal buildup.
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
Regarding the ice buildup in your unit, please check to ensure there are no food packages, baskets, shelves, or bins preventing the door or drawer from closing fully. Also, keep in mind that placing warm or uncovered food in the freezer can cause temporary frost or ice crystal buildup.
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
So far 1 star let’s see if GE can fix it
on November 20, 2023
Posted by: Jimw
from Ca
1 star so far the doors don’t align, 1/4” off. The right is crooked causing the alignment issue and the right door doesn’t close like it should. Obviously a mfg issue and QA issue. The web to register doesn’t work. I enter the information then I go to register and it will not let me enter my phone number. It says it already exist. Oh also I can’t enter a photo to show you the problem, coding error.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, November 21, 2023
Hi,
Thanks for connecting with us. We're so very sorry to hear you're not having the best experience with your refrigerator and with trying to register the appliance. We want to help!
If the doors are uneven, use the bottom fresh food door hinges to align them following the instructions in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440
As far as registering the unit, a member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Cafe
Thanks for connecting with us. We're so very sorry to hear you're not having the best experience with your refrigerator and with trying to register the appliance. We want to help!
If the doors are uneven, use the bottom fresh food door hinges to align them following the instructions in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440
As far as registering the unit, a member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Died on day
on September 11, 2022
Posted by: Hot Fridge
from Frederick, MD
Compressor puked out on day 3 after installation. Fan is dead. Freezer won’t freeze. Rest barely holding…of course on a Saturday so no help available. DO NOT BUY this gigantic pice of trash of a fridge. Also, can’t fit a standard gallon milk jug between the shelves toward the back without adjusting to useless configuration of rest of shelves or using the front part on the sliding shelf, this rendering anything in the back of it as difficult to get out. Poor design of storage space. Regret ever considering.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 15, 2022
Hello - Thank you for taking the time to write a review. We regret to hear that the compressor failed after three days, and you can't fit a standard gallon milk jug between the shelves without adjusting the shelving. We understand how frustrating that would be, and we apologize for the inconvenience this has caused you. We strive to provide the best ownership experience possible and would love to help.
Please know there is a five-year warranty for any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. There is also a limited one-year warranty on any part of the refrigerator.
We recommend taking advantage of the warranty and scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your fridge up and running in no time.
We aim to have the best quality possible and will be sure to share your review with our product development team for any improvements necessary. Again, we apologize for this experience. Please contact us directly if you have any questions or concerns. Best regards, Shayla@Café
Please know there is a five-year warranty for any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. There is also a limited one-year warranty on any part of the refrigerator.
We recommend taking advantage of the warranty and scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your fridge up and running in no time.
We aim to have the best quality possible and will be sure to share your review with our product development team for any improvements necessary. Again, we apologize for this experience. Please contact us directly if you have any questions or concerns. Best regards, Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very unhappy!
on April 5, 2023
Posted by: Tiffd
from Iowa
This is a brand new fridge that broke down literally 1 week after it was delivered! We lost everything in the freezer and fridge and that isn't cheap. The repair man said he will have to take it in to the shop to repair. DO NOT buy this product! Our new Cafe ovens also broke after 2 months of use and are now finally repaired. I will NEVER buy your products again! Now I just have to hope the new cook top, dishwasher and microwave will actually hold up!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 6, 2023
Hello,
We’re so sorry to hear that your new refrigerator had issues shortly after delivery. We know it’s incredibly frustrating when any appliance has trouble, but it’s even worse when it’s something you rely on like a fridge and it’s so new. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to get this resolved for you. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that your new refrigerator had issues shortly after delivery. We know it’s incredibly frustrating when any appliance has trouble, but it’s even worse when it’s something you rely on like a fridge and it’s so new. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to get this resolved for you. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful, yet massively flawed
on September 14, 2022
Posted by: Jtmahoney
from Colorado
Had this unit for 12 months. Gorgeous fridge, but the actual temperature it runs at is way off. The snack draw is useless. The unit runs anywhere between 5 and 10 degrees colder than set. After utilizing 3x different thermometers to verify, I can say this is an accurate takeaway. Countless drinks have exploded, even setting the unit to its highest "wine" setting.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sydney@Café, Café_Appliances, September 15, 2022
Hello, thank you for reaching out to us. We are so sorry to hear that you've been experiencing issues with the temperature in your refrigerator. We know how important it is to keep your food and drinks at an optimum temperature and we completely understand your frustration.
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
We recommend taking a look at this troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If these tips do not help to resolve the issue, service may be necessary. You can schedule service by calling 1-800-432-2737 or online here: https://www.cafeappliances.com/support/schedule-service
We hope this helps, and again, we're so sorry that you've lost some of your drinks due to the unit not reaching the set temperature. Please let us know if you have any additional questions - Sydney@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love The Look
on December 4, 2023
Posted by: Keith66
from Muskego Wisconsin
Love the look but missing a lot of features my 18 year old Maytag had. No wine storage to hold wine horizontally under a shelf. No egg container, no dividers for door bins, a shelf that you could raise up or down with a turn of a handle or tilting door bin. No humidity control on vegetable drawer. For cost of appliance it should have a second ice maker in freezer one on door is small with tiny cubes that melt fast.No light in middle multi use drawer. So far the pluses are looks on the outside love the looks on the inside with the back lighting. I hope it gives us 18 plus years of perfect service like our old Wide by Side Maytag. :)
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com