Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(610 Reviews)
Rating breakdown 610 reviews
5 Stars
405
4 Stars
111
3 Stars
25
2 Stars
26
1 Star
43
87%of customers recommend this product.
(
375 out of
433)
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
1
Save yourself headaches and buy a different one!
on June 13, 2024
Posted by: LDnurse68
from Saint Johns, FL
Initially, I really loved the refrigerator. The glass doors are such a great idea, hide fingerprints nicely, and are so easy to clean. Love the back-lit interior, snack/wine drawer, and automatic water filling option. However, considering that high price tag of almost 5k, I would have never expected us to have so many issues with this fridge. It started with occasional water puddles on the floor, most often after exchanging the filter, then water accumulating under the vegetable drawers in the fridge, and now the ice machine not working at all. we've troubleshot anything we could think of but to no avail. Our previous Whirlpool and much cheaper French door refrigerator still runs strong in our garage after 12 years without any leaks and a working ice maker. As much as I want to love this fridge, it has given me more headaches and produced more cleanups than any other appliance I've ever owned, thus I can only advise to NOT buy this refrigerator.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 14, 2024
We are happy to provide guidance with this refrigerator. We strongly encourage you to schedule service with one of our certified technicians to get this leaking and condensation issue resolved. You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Overall seems like a good refrigerator
on June 16, 2024
Posted by: KCPaz
from Gurabo Puerto Rico
We have only had this refrigerator for about one week. So far so good. I purchased digital thermometers to verify adequate cooling in all compartments and it is hitting the target temperatures I have set.
I was dissapointed in that the unit came with factory defects since the box was unopened and the unit was very well protected. The right door chrome edge was recieved scratched. The dairy bin rose gold trim was in part worn (erased) and the inside gray plastic was blemished/scratched. Quality control issues at factory. See pictures.
I was dissapointed in that the unit came with factory defects since the box was unopened and the unit was very well protected. The right door chrome edge was recieved scratched. The dairy bin rose gold trim was in part worn (erased) and the inside gray plastic was blemished/scratched. Quality control issues at factory. See pictures.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on June 18, 2024
Posted by: Mimi2
from Fl
Looks great! Beautiful refrigerator. Looking forward to all of the features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible ice maker
on June 28, 2024
Posted by: Mike70
The Cafe Fridge works well and the glass front is very easy to clean. That said, I’ve never been so frustrated by an appliance. I like ice and several times a day my blood pressure rices as I have to literally reach up into the ice maker dispenser to force a few cubes out. Terrible design and engineering. Please be advised that if you use ice, don’t by this machine. If you hate ice, the fridge will serve you just fine.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, July 1, 2024
We appreciate you taking out some time to connect and share your review. We're going to pass along your feedback over to our product team. That way we can start looking for improvements we can make going forward. Thank you again for connecting.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on August 1, 2024
Posted by: Mar11111111111111
from Pa
I love my cafe refrigerator. I like the matte black color and all the features
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality warranty repair terrible
on November 11, 2024
Posted by: SuzanH
My refrigerator was installed 6 weeks ago and it’s been 6 weeks of countless time on the phone, time off work and frustration in dealing with a poorly made product. The ice maker never worked. The warranty provider I was given is 40 miles away and only comes to my area once a week. One week to order parts then another to install. They were terrible at communication and I asked for another service provider. At that point was told there is one 15 miles away. I haven’t heard from them yet. Now the water dispenser also doesn’t work. I would never recommend this refrigerator or company. A brand new refrigerator should work, I don’t think my expectations are too high
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 14, 2024
We're sorry to hear about your refrigerator needing to be repaired and with the delay in service. We do see that you have pending service. We're confident that we will be able to get this resolved.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful, lots of space
on November 20, 2024
Posted by: HMS54
from California
We just had the refrigerator installed. Beautiful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
disappointing
on November 29, 2024
Posted by: swp44
Lots of features but doesn’t even come with a manual
Response from cafeappliances.comBy Tierra, Café_Appliances, December 13, 2024
As part of our ongoing effort to be better ambassadors of the environment, we no longer offer printed literature such as Owner’s Manuals. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided to you. You can always access the latest version of literature for your model by searching for your model number on our GE Appliances website. However, we're also more than happy to send you the latest PDF version via email.
Keep an eye on your inbox for an email from our team member.
Keep an eye on your inbox for an email from our team member.
Written by a customer while visiting cafeappliances.com