Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
1
Multiple repairs needed
on August 8, 2022
Posted by: JennH
from Cleveland, OH
I would not recommend this refrigerator or the cafe series. Our refrigerator, cafe range, and microwave have all needed multiple repairs most happening within the first year. We only have a family of three and are very careful with our new kitchen and new cafe appliances. We inquired about getting replacements and were told we had to pay after the first year or get the warranty. We never expected to get to know our local GE repair servicemen so well and to have 8 service calls on our cafe series within 3years with no end in sight. Customer service is not willing to remediate this longstanding issue, only providing bandaids that soon lead to more or repeated repairs of the same parts.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, August 9, 2022
Hi there thank you for taking the time to let us know how we are doing. We are incredibly disappointed to read about your experience with your Cafe appliances, and we are so sorry for the headache these repairs have caused for you. Please know that your experience has not at all lived up to our usual quality standards.
One of our agents has reached out to you via email to collect some more information and provide some next steps. We look forward to hearing from you in any ways that we can. -Elliot@Cafe
One of our agents has reached out to you via email to collect some more information and provide some next steps. We look forward to hearing from you in any ways that we can. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
On our 4th delivered damaged or defective!
on March 20, 2023
Posted by: Brian E
from Pittsburgh, PA
This has been the worst experience with any product in my life. We are on our 4th unit and this one also is defective. The quality is complete garbage... No solution in sight.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café Appliances, March 21, 2023
Hello - Thank you for taking out some time to share your experience. It means a lot to us.
We are so sorry to hear about the continued trouble you're having with everything so far. This is the last thing we want to happen to anyone who chooses us. Never the kind of experience we'd expect.
Additionally, we did see that we still have your case open and one of our case managers are currently working this through. We're confident that we will be able to get this resolved.
Stay safe out there.
Jonathon@Café
We are so sorry to hear about the continued trouble you're having with everything so far. This is the last thing we want to happen to anyone who chooses us. Never the kind of experience we'd expect.
Additionally, we did see that we still have your case open and one of our case managers are currently working this through. We're confident that we will be able to get this resolved.
Stay safe out there.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
So far 1 star let’s see if GE can fix it
on November 20, 2023
Posted by: Jimw
from Ca
1 star so far the doors don’t align, 1/4” off. The right is crooked causing the alignment issue and the right door doesn’t close like it should. Obviously a mfg issue and QA issue. The web to register doesn’t work. I enter the information then I go to register and it will not let me enter my phone number. It says it already exist. Oh also I can’t enter a photo to show you the problem, coding error.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, November 21, 2023
Hi,
Thanks for connecting with us. We're so very sorry to hear you're not having the best experience with your refrigerator and with trying to register the appliance. We want to help!
If the doors are uneven, use the bottom fresh food door hinges to align them following the instructions in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440
As far as registering the unit, a member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Cafe
Thanks for connecting with us. We're so very sorry to hear you're not having the best experience with your refrigerator and with trying to register the appliance. We want to help!
If the doors are uneven, use the bottom fresh food door hinges to align them following the instructions in the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440
As far as registering the unit, a member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad product
on September 30, 2022
Posted by: Spersaud
nightmare product this is my 4th cafe item, The following damage is currently to my cafe refrigerator came with •dent in front door/scratches •loose ball bearings •freezer drawer shifts/shakes when opening •interior scratches •damaged interior bins •missing removable grey liner mats as STATED ON THE FEATURES. Poor product not worth the price tag.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 3, 2022
Hello - we're very sorry you had to experience this situation with your refrigerator. We know this isn't ideal, and we completely understand your frustration. Please know we will share this feedback with the appropriate teams for future consideration and improvement.
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best assistance and resolution possible.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@Café
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best assistance and resolution possible.
Please know you can always reach out to your case manager with any questions or concerns, but we're also available on social media if we can provide additional assistance.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Been living out of ice chest for almost 4 months
on July 20, 2023
Posted by: Sad buyer
No! No! No! Brand new. Broken. Been living out of an ice chest for almost 4 months because of “backordered parts”. They have been out to fix my fridge 3 times and im waiting on 4th visit scheduled for next week. Do not waste your money on this “high end” fridge unless you have high wualaty ice chests to libe out of when it breaks and never gets repaired.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, July 21, 2023
Good morning,
Thank you for taking the time to leave a review on your Café 4-door french door refrigerator. We are so sorry to hear that you are experiencing this issue with your new appliance as this is certainly not normal operation, nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. We appreciate your patience and understanding as we work towards providing a resolution on this for you.
Best regards,
-Devin@Café
Thank you for taking the time to leave a review on your Café 4-door french door refrigerator. We are so sorry to hear that you are experiencing this issue with your new appliance as this is certainly not normal operation, nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. We appreciate your patience and understanding as we work towards providing a resolution on this for you.
Best regards,
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Don't think twice
on November 27, 2023
Posted by: jlmc
from FL
Great appliance. Customizable, ease to use and good internal design.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Expensive failure
on December 14, 2023
Posted by: tasmax
from Naples, FL
We love the refrigerator itself, but.... The freezer didn't seem to seal properly as there has been lots of frost build up on one side of the freezer drawer. That would seem to indicate an air leak somewhere although door seals seem seated properly. Not a crisis, as it didn't seem to affect anything.
The ice dispenser frequently leaks very cold air, indicating an intermittent malfunctioning door/seal of some kind.
Today, after 6 months or so of service, this morning we noticed water started dribbling down the ice/water dispenser lever and through the door itself.
That was an annoying and concerning problem, but now, late in the day we discovered the likely reason for the water leaking. THE ENTIRE REFRIGERATION SYSTEM IS FAILING!
The freezer, which is set at -2F is registering 32-34 degrees with my instant read thermometer (which is accurate to -50F). The refrigerator portion is set at 37F and is registering 44 degrees.
No GE service is available for two weeks… after Christmas!
Question, does having non-GE service void the Warranty?
We are buying a small freezer as backup and have a small bar fridge for a few items
I'm 82 and have used/owned many refrigerators. Going back to my days as a child, I HAVE NEVER SEEN A REFRIGERATOR FAIL IN 76 YEARS, UNTIL OWNING A CAFE.
The ice dispenser frequently leaks very cold air, indicating an intermittent malfunctioning door/seal of some kind.
Today, after 6 months or so of service, this morning we noticed water started dribbling down the ice/water dispenser lever and through the door itself.
That was an annoying and concerning problem, but now, late in the day we discovered the likely reason for the water leaking. THE ENTIRE REFRIGERATION SYSTEM IS FAILING!
The freezer, which is set at -2F is registering 32-34 degrees with my instant read thermometer (which is accurate to -50F). The refrigerator portion is set at 37F and is registering 44 degrees.
No GE service is available for two weeks… after Christmas!
Question, does having non-GE service void the Warranty?
We are buying a small freezer as backup and have a small bar fridge for a few items
I'm 82 and have used/owned many refrigerators. Going back to my days as a child, I HAVE NEVER SEEN A REFRIGERATOR FAIL IN 76 YEARS, UNTIL OWNING A CAFE.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 28, 2023
Oh no!
We're so very to hear that your new refrigerator isn't operating as expected. We completely understand how disruptive it must be to find out the system is failing. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Café
We're so very to hear that your new refrigerator isn't operating as expected. We completely understand how disruptive it must be to find out the system is failing. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Kind regards. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great New Refrigerator!
on February 1, 2024
Posted by: OSBMan1
from Bolivia, NC
We love our new Cafe counter depth refrigerator! Expert design and exciting features all work to perfection. Very satisfied with our new fridge.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com