Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(612 Reviews)
Rating breakdown 612 reviews
5 Stars
405
4 Stars
111
3 Stars
26
2 Stars
27
1 Star
43
87%of customers recommend this product.
(
375 out of
433)
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
5
Great Fridge
on January 9, 2026
Posted by: gcmoore
We love the features and configuration of this fridge. The auto-sensing water dispenser is great. We also love the freezer options.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Modern Looking but not for everyone.
on January 11, 2026
Posted by: RayW
from New Jersey
Great modern looking refrigerator that functions exactly as promised. Very light and bright inside. One thing to note is that it does not produce a lot of ice (small storage bin) so if you need a lot of ice, this is not for you. The upside is more space inside.
Left door requires more force to close due to the seal for the ice maker which means no just pushing it and walking away
The only concern is the autofill for water. This is not adjustable and fills glasses to about 1/2 from the top. We had one overflow so now every time we use it we watch it with trepidation.
Technical note, this is currently not compatible with Home Automation as it has a proprietary interface with no integration available.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Lovely design
on January 24, 2026
Posted by: Halley
Lovely design but doors and drawers are out of alignment. Floor is level, and feet were adjusted like recommended in the user manual, but didn’t help. Appears to be hinges. I need to call about it.
Refrigerator has lots of light and is roomy. Love it.
Top freezer only allows “soft freeze” so can’t put ice cream in top drawer. Lots of room available in freezer overall. Ice maker is nice.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 26, 2026
We'd like to help out with the doors and drawers not sitting aligned. For the best assistance, we recommend scheduling an appointment with our Bodewell service team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Set up very disappointed
on February 9, 2026
Posted by: Set up very disappointed
So incredibly disappointed. I have always bought and used GE kitchen appliances. On my recent gut and renovation, I also updated all my appliances and even stepped up to Cafe. So, not worth it. Taking the distributors issues out of the review….the refrigerator looks nice (backlighting sold me). However the noise from this refrigerator is unbelievably LOUD. It seriously wakes up the house, albeit less than 3,000 sqft, it is so loud. Within 20 days of getting the refrigerator the filter went out. It is very hard to clean the water dispenser without dispensing more water. The auto fill, doesn’t guess right. Just disappointed.
The range….even worse and cheap materials for their higher end model
Response from cafeappliances.comBy Diego, Cafe_Appliances, February 10, 2026
We would like to clarify some information regarding the sound level of your refrigerator. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. For a list of normal sounds, you can visit the following article https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
To assist you with your refrigerator's auto-fill or if the sounds you are experiencing are not from normal operation, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
To help you clean your refrigerator's dispenser, we recommend following the instructions on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740
To assist you with your refrigerator's auto-fill or if the sounds you are experiencing are not from normal operation, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
To help you clean your refrigerator's dispenser, we recommend following the instructions on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740
Written by a customer while visiting cafeappliances.com