Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(610 Reviews)
87%of customers recommend this product.
(
375 out of
433)
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
2
Needs attention to detail.
on December 30, 2025
Posted by: Heretohlep
from LOUISVILLE, KY
[This review was collected as part of a promotion.] The design is good, but 1) the display bleeds light making it difficult to see, 2) the defrost cycle is NOISY- keeps us up at night, 3) Ice dispenser is painfully slow!!, 4) water tray is too small to place a coffee pot to auto fill (the old model had a sliding tray); and lastly that expensive water filter.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 7, 2026
We will pass your feedback on to our product team about the display light, and design features so they may review further.
We would like to help and provide some information on your unit. We have an article on our website that has the normal sounds you will hear from your unit at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Regarding the ice dispenser, we have an article with information from our website that we will link here- https://products.geappliances.com/appliance/gea-support-search-content?contentId=19185.
The pricing of filters can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part.
We would like to help and provide some information on your unit. We have an article on our website that has the normal sounds you will hear from your unit at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Regarding the ice dispenser, we have an article with information from our website that we will link here- https://products.geappliances.com/appliance/gea-support-search-content?contentId=19185.
The pricing of filters can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Attractive Appliances
on December 30, 2025
Posted by: Teacher38
We updated out applicances, refrigrerator, dishwasher and double oven in white. Many compliments were
received. The black handles, purchased separately, enhanced the look in our black and white kitchen. The refrigerator contains ample room to keep varying sized food and bottles. Adjustable shelves allow for moving items around. The water/cube dispenser is handy. Vegetable and fruit drawers keep food cold.
received. The black handles, purchased separately, enhanced the look in our black and white kitchen. The refrigerator contains ample room to keep varying sized food and bottles. Adjustable shelves allow for moving items around. The water/cube dispenser is handy. Vegetable and fruit drawers keep food cold.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great looking refrigerator
on January 1, 2026
Posted by: Jerry420
Great looking, very functional. Love the counter depth size.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful refrigerator
on January 2, 2026
Posted by: JandD
from Greenville, SC
This refrigerator is a gorgeous and classy addition to our kitchen as the appearance and style are very elegant. There are a couple of features that we wish were different. This includes the autofill feature, it has overfilled on a couple of occasions and it has stopped well short on others. The fill point for the water dispenser is too close to the edge of the recess forcing users to put whatever they're filling in danger of falling over. The ice dispenser tends to dispense very small cubes that look like it's a blend of cubes and shaved ice. Other than these refrigerator is exceptionally good and, in our opinion, provides the expected value for the cost.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Fridge
on January 3, 2026
Posted by: gcmoore
from Metro Atlanta, GA
So far we love this refrigerator. The LED backlighting was a particular selling point. We also love the overall storage layout. Another major selling point was the multiple temperature options in the middle fridge/freezer drawer
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Very disappointed !
on January 4, 2026
Posted by: AliTaba
from 103 Awning
After using it for 3 weeks, the freezer started building ice!
Response from cafeappliances.comBy Julia, Cafe, January 13, 2026
We recommend reviewing the troubleshooting in this article on our GE Appliances website here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16894. If these tips don't resolve the issue, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
2
lousy refrigerator
on January 5, 2026
Posted by: frustrating dishwasher
the refrigerator is very small even with separate drawers. the lighting inside is like the twilight zone and the ice cubes produced are like the size of pellets
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, January 13, 2026
We recommend reviewing the storage options for this refrigerator starting on page 15 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--tEAXvdu---/b62b5a37063af0c0d2745f69e26af0bc92dc82c9.pdf. We will be sure to share your feedback on the design of this model with the proper teams for further review.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
I miss water being dispensed in cup measurements
on January 7, 2026
Posted by: KLands
from York, PA
I like everything about the refrigerator so far except the display screen and not dispensing in cups vs only ounces. I also lost the hot water feature I had on GE Profile but upgraded to Cafe to match other appliances.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com