Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
407
4 Stars
115
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
379 out of
443)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
1
Squeaky freezer door bad ice maker and more issues
on August 9, 2023
Posted by: Anonymous
from California
Bad ice dispenser that shoots ice all over the floor. squeaky freezer door. And warm drinking water from
Water dispenser I would not buy this product hinges are bent and airport appliance will not fix so. Or buy from them they are a Terrible company
Water dispenser I would not buy this product hinges are bent and airport appliance will not fix so. Or buy from them they are a Terrible company
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry you're having these difficulties with your refrigerator. This isn't the experience we expect to hear, and we'd like to help any way we can.
We highly recommend scheduling service with one of our qualified technicians. This will allow them to check your unit's installation and make any adjustments if necessary. To make an appointment, call 1-800-432-2737 or visit https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time and consideration.
-Sylvia@Cafe
We're sorry you're having these difficulties with your refrigerator. This isn't the experience we expect to hear, and we'd like to help any way we can.
We highly recommend scheduling service with one of our qualified technicians. This will allow them to check your unit's installation and make any adjustments if necessary. To make an appointment, call 1-800-432-2737 or visit https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Small Ice Bin!!
on August 8, 2023
Posted by: DEMomof5
The fridge is beautiful but some of the elements leave much to be desired such as the tiny capacity ice bin and the shallow fridge shelves. overall still pleased with our purchase but happy we have a second fridge in the garage.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, August 9, 2023
Hello,
We appreciate you taking the time to provide your opinion and feedback on your refrigerator.
We know how important it is to have sufficient ice. The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If you suspect the ice maker is producing ice too slowly, we recommend taking a look at the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.89051224.2134469340.1691606275-302677575.1657120421
If you have any additional questions while shopping, we're always happy to help. Thank you for considering Cafe appliances for your home. -Charlie@Cafe
We appreciate you taking the time to provide your opinion and feedback on your refrigerator.
We know how important it is to have sufficient ice. The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If you suspect the ice maker is producing ice too slowly, we recommend taking a look at the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--ol8nyRjs--/9cc675cb69ca35c8e1e15325d1a97d43e85f7fee.pdf?_ga=2.89051224.2134469340.1691606275-302677575.1657120421
If you have any additional questions while shopping, we're always happy to help. Thank you for considering Cafe appliances for your home. -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe Platinum Glass Refrigerator
on August 8, 2023
Posted by: Chris1324
Beautiful modern fridge with nice features. Quiet operation. LED wall is amazing.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 10, 2023
Hi,
We're glad the appearance and quiet performance of this refrigerator could give you the quality experience you deserve. The LED wall helps you find your favorite snacks so much easier, and we're thrilled you like this detail.
Thanks for choosing Cafe!
-Sylvia@Cafe
We're glad the appearance and quiet performance of this refrigerator could give you the quality experience you deserve. The LED wall helps you find your favorite snacks so much easier, and we're thrilled you like this detail.
Thanks for choosing Cafe!
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice Frig!
on August 7, 2023
Posted by: CurtZ
from Louisville, KY
We ordered this model (bottom freezer 4 door refrigerator (model CXE22DM5PCS5)) for it's glass covered SS sleek look and ease of cleaning. This replaced a side by side model which we will continue to use as a back up frig. I was concerned with loosing space with a 4 door model but pleasantly surprised with the amount of space still available after refilling the frig. The design and look of the interior is slick. The door shelves are large and sturdy. Overall, beautiful product!
I did find a couple fine scratches in the interior frig walls, probably occurred in factory shelf instillation - not really noticeable after filling the frig. There was a little excess insulation foam that leaked down on the front right leveling leg which made it a hassle to lower the leg in leveling.
Delivery and installation had a couple issues. Delivery team didn't have a fitting to attach the water line to the copper supply line and had to make a second visit to complete install. Installer was a little rushed and did not level frig, which I completed.
Overall though, I am very please so far with this fine product.
I did find a couple fine scratches in the interior frig walls, probably occurred in factory shelf instillation - not really noticeable after filling the frig. There was a little excess insulation foam that leaked down on the front right leveling leg which made it a hassle to lower the leg in leveling.
Delivery and installation had a couple issues. Delivery team didn't have a fitting to attach the water line to the copper supply line and had to make a second visit to complete install. Installer was a little rushed and did not level frig, which I completed.
Overall though, I am very please so far with this fine product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Sleek looking - not so good performance
on August 5, 2023
Posted by: KAdams
from Hatfield PA
Brand new refrigerator and ice maker didn’t work. GE came out and diagnosed. Needs two fans and a mother board. Not a good start for a premium priced appliance
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, August 8, 2023
Hello - Thank you for taking a moment to connect and share your experience. We're really sorry to hear about the refrigerator needing new fans and a mother board replaced. That is not the kind of experience we want for anyone.
It is good to see that you scheduled service and everything. We're confident that once our technicians get everything replaced, this refrigerator will last you many years to come. We really appreciate you working with us.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
It is good to see that you scheduled service and everything. We're confident that once our technicians get everything replaced, this refrigerator will last you many years to come. We really appreciate you working with us.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So far, soooo good.
on August 3, 2023
Posted by: Zenfu
from Tygh Valley, OR
Love the look and wifi aspects of the Fridge. I love the ice/water from the outside. The senor water fill is great too. I have been drinking a lot more water because of it. Plus the freezer has so much more room and drawers than my old fridge. Love it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not as designed
on August 1, 2023
Posted by: Bob and Cindy
from Springfield Missouri
Not sure about design of french door center flap. It constantly gets out of place and jams door open. Seen others with better design. The water filter does not last and is expensive to replace. Paid a lot for this refrigerator not happy with lack of design and engineering that went into thinking it through.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, August 2, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new refrigerator. We know how important cold food storage is to the home, and having a door that is difficult to close properly and a water filter that doesn’t last as long as you expect can be annoying. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@Café
We’re sorry to hear that you’ve been less than impressed with your new refrigerator. We know how important cold food storage is to the home, and having a door that is difficult to close properly and a water filter that doesn’t last as long as you expect can be annoying. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on July 31, 2023
Posted by: Iram000
from Fort Myers, FL
There is an amazing amount of room in the fridge and freezer. I love that the middle drawer is so versatile.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com