Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
407
4 Stars
115
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
379 out of
443)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
3
Quality issues
on October 25, 2023
Posted by: blabla
I have a kitchen full of Cafe appliances and Im not very impressed with the quality of these appliances, especially for the price. The refrigerator is very nice to look at and the light wall is cool. But what's the value of nice features if there are malfunctions and build quality issues? I've already had this refrigerator repaired once and Im seriously doubting the longevity of the appliance. My first issue is with the ice maker flapper door. The ice maker flapper opens and shuts every time you use the freezer drawer. Tech support told me they all do that... Yeah right, It's a malfunction. The only reason the ice maker door should open is when you put a cup under it and push the pressure switch. It should have nothing to do with a drawer opening. Also the drain for the defrost behind the light wall was blocked with foam insulation causing water to pool inside the refrigerator. We had to clean the water up with a sponge and a bucket every few days. Luckily the repair guy was able to clear the drain.
Response from cafeappliances.comBy Café Appliances, October 26, 2023
Hi,
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice If It Weren't for all the Adhesive Left
on October 24, 2023
Posted by: Donnadoo
I received my new Cafe four door refrigerator on Ocober 24. There is so much blue protective film stuck in the seams of my refrigerator and I cannot get it out. Furthermore, the blue tape inside the refrigerator and freezer left a lot of adhesive behind. I also cannot remove some of the clear protective film from the freezer.
Response from cafeappliances.comBy Sylvia, GE_Appliances, October 25, 2023
Hi,
We're sorry you're having trouble getting the film off your refrigerator, but we'd be more than happy to help.
In the article linked below, you'll find tips on removing this film and adhesive.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711&_ga=2.75117010.1999889614.1698068162-575474648.1665505672
Let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
We're sorry you're having trouble getting the film off your refrigerator, but we'd be more than happy to help.
In the article linked below, you'll find tips on removing this film and adhesive.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711&_ga=2.75117010.1999889614.1698068162-575474648.1665505672
Let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Defective product
on October 23, 2023
Posted by: CAFE doesnt work
from Beech Island SC
Drawer feature doesnt cool remains at 42 degrees no matter the setting. Direct result of poor quality control.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Café Appliances french-door refrigerator. We are truly sorry to hear that the convertible drawer is not cooling properly. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great day! -Devin@Café
Thank you for taking the time to leave a review on your Café Appliances french-door refrigerator. We are truly sorry to hear that the convertible drawer is not cooling properly. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great day! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Just Ok
on October 21, 2023
Posted by: Slower
from Cleveland, Ohio
I would rate like a 3.5. Inside is beautiful and plenty enough space. I am not happy with the look of the ice/water dispenser. Does not hold much ice. Still have the protective paper in the edges. Can't get it off.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Hello,
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are sorry to hear that you are not completely satisfied with the look and function of the ice maker, and you are having some trouble removing the protective plastic on the edges. We're happy to provide some guidance.
The most effective way to remove adhesive left from film, packing tape, stickers, tags or labels on a new appliance and ensure no damage is done to the finish of the product is to apply one of the following:
- Household Liquid Dishwashing Detergent
- Mineral Oil
- Cooking Oil
- Goo Gone®
Apply any of these products using a soft, clean cloth and allow it to soak on the film, packing tape, sticker, tag or label. After soaking for a while, wipe it clean with a soft, dry cloth. Do not use a plastic pad or the equivalent on the appliance. Wipe the appliance dry and then apply polish to thoroughly clean and protect the surface.
Precautions:
- Do not allow the mineral oil, cooking oil, or Goo Gone® to come in contact with any plastic parts, especially the inner liner of a refrigerator. These items will destroy the plastic parts.
- Do not use Goo Gone® on stainless steel appliances unless you have tested it in an inconspicuous area first. In some cases, Goo Gone® can discolor or darken stainless steel.
You may also want to take a look at our Refrigerator - Removing Adhesive Residue article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711
Thank you for your review! -Devin@Café
Thank you for taking the time to provide a review on your new Cafe Appliances french-door refrigerator. We are sorry to hear that you are not completely satisfied with the look and function of the ice maker, and you are having some trouble removing the protective plastic on the edges. We're happy to provide some guidance.
The most effective way to remove adhesive left from film, packing tape, stickers, tags or labels on a new appliance and ensure no damage is done to the finish of the product is to apply one of the following:
- Household Liquid Dishwashing Detergent
- Mineral Oil
- Cooking Oil
- Goo Gone®
Apply any of these products using a soft, clean cloth and allow it to soak on the film, packing tape, sticker, tag or label. After soaking for a while, wipe it clean with a soft, dry cloth. Do not use a plastic pad or the equivalent on the appliance. Wipe the appliance dry and then apply polish to thoroughly clean and protect the surface.
Precautions:
- Do not allow the mineral oil, cooking oil, or Goo Gone® to come in contact with any plastic parts, especially the inner liner of a refrigerator. These items will destroy the plastic parts.
- Do not use Goo Gone® on stainless steel appliances unless you have tested it in an inconspicuous area first. In some cases, Goo Gone® can discolor or darken stainless steel.
You may also want to take a look at our Refrigerator - Removing Adhesive Residue article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17711
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it! LED Light Wall is a Game-Changer
on October 21, 2023
Posted by: DarcySmile
from Oregon Coast
It's only been a couple of weeks, but so far we are very happy with this fridge. All the features work great, it holds SO much, and the LED light wall at the back is a game-changer. Feels like there's a window behind the fridge and it's always a sunny day. The auto-fill feature is great; it isn't perfect - especially with clear glass - but it works pretty well. My only small gripe is that you can't set the exact temperature you want in the flexible-temperature drawer, you can only choose from pre-programmed categories. I want to store meat in the drawer, but the "meat" setting freezes things. There's no ability to adjust the temp up or down a degree or two, unfortunately. But again, that's just a small gripe. We are loving this fridge, and it looks great!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 25, 2023
Hi there,
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are so happy to hear that you love this refrigerator and you're satisfied with the overall quality and LED light wall of the refrigerator. We hope you will enjoy the cooling capabilities this model provides for many years to come.
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day!
-Charlie@Cafe
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are so happy to hear that you love this refrigerator and you're satisfied with the overall quality and LED light wall of the refrigerator. We hope you will enjoy the cooling capabilities this model provides for many years to come.
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very pleased so far
on October 20, 2023
Posted by: grum
Had an issue with excessive noise, but GE sent out a tech who took care of it quickly and efficiently for free under warranty. Apparently it was just an issue with a tube vibrating against an access panel. Seems to be fine now. The grey interior and the light wall give it a nice high end feel. I like that the stainless steel exterior seems to be bare metal, not coated with plastic like some other manufacturers do, and yet it still resists fingerprints.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Better than we thought
on October 19, 2023
Posted by: Zapotec
from Las Vegas NV
We are very happy with this product and iit comes with an app that works easily.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 25, 2023
Hi there,
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are so happy to hear that you love this refrigerator and you're satisfied with the overall quality and performance of the refrigerator. We hope you will enjoy the cooling capabilities this model provides for many years to come.
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -Charlie@Cafe
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are so happy to hear that you love this refrigerator and you're satisfied with the overall quality and performance of the refrigerator. We hope you will enjoy the cooling capabilities this model provides for many years to come.
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Stunning!
on October 18, 2023
Posted by: Gramsofmany
It looks beautiful in my new kitchen, along with all the other Cafe items. The matte white blends in beautifully.
Written by a customer while visiting cafeappliances.com