Customer reviews from cafeappliances.com
Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
406
4 Stars
114
3 Stars
28
2 Stars
27
1 Star
48
86%of customers recommend this product.
(
378 out of
441)
Customer Reviews for Caf - 36 in. Wide 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
1
Quality not as expected
on February 7, 2024
Posted by: AaronL74
We just had model CXE22DP2PBS1 refrigerator delivered and I'm very disappointed. The issues that can be fixed but I shouldn't have to: The stickers they put all over are not easy to remove, leaving heavy residue to remove, there is grease everywhere. Greaes on the door seals, ice maker, etc... it appears to have stained the finish where the door seals make contact. The finish on the sides has streaks, like dull spots.
The doors are 1/4" off when closed. The tek screws that hold the lower door hinge on are not seated flush.
The worst part is how loud it is. We are getting a new fridge due to our old one being loud and the new expensive CAFE is just as loud as our old one. I made sure the fridge was level after the installers left hoping that's why it was loud. Fridge is level and still loud.
The doors are 1/4" off when closed. The tek screws that hold the lower door hinge on are not seated flush.
The worst part is how loud it is. We are getting a new fridge due to our old one being loud and the new expensive CAFE is just as loud as our old one. I made sure the fridge was level after the installers left hoping that's why it was loud. Fridge is level and still loud.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 13, 2024
We are so sorry to hear of your experience with your refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great New Refrigerator!
on February 1, 2024
Posted by: OSBMan1
from Bolivia, NC
We love our new Cafe counter depth refrigerator! Expert design and exciting features all work to perfection. Very satisfied with our new fridge.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great fridge poor support.
on January 31, 2024
Posted by: franklin
from South Carolina
This is a great product . Its a beautiful refridgerator how ever mine is not fully functional do to a manufacturing defect and Ive been waiting since October for a replacement. GE keeps this in their inventory but doesnt seem to be in a hurry to produce new ones. Make sme think they dont make them until they have a certain number of pre orders from people willing to wait
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on January 31, 2024
Posted by: Rr54
from California
So happy with the quality and look of my refrigerator
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Wifi doesn’t work
on January 29, 2024
Posted by: Trinesse
from Delaware
Overall beautiful fridge but the wifi does not work for me.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great refrigerator
on January 28, 2024
Posted by: Coldbox
from New Berlin, PA
Love the drawer for soft freeze or lunch meat and cheese storage only issue is noise from ice maker and slower ice dispenser
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
FRIDGE541
on January 24, 2024
Posted by: FRIDGE541
Super convenient to find everything. Excellent storage.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Nice looking, bad product
on January 23, 2024
Posted by: Chri436
from Fredericksburg, VA
This refrigerator was purchased right at 2 years ago. I picked up the first one from store, installed it, plugged it in, and nothing happened. East Coast appliance was very good about having another one delivered in 2 days.
The first 2 years it been a great refrigerator. Family and friends comment on how nice the fridge is, but looks only go so far.
2 weeks ago the ice maker stopped. After doing some research this seems like a common issue with GE refridgerators. Then I noticed things in the freezer didn't seem as frozen. 2 days ago the frozen water bottle had water moving in it. So now a repair tech will be out in 3 days to find and hopefully fix the issues.
Here is my conclusion of this very nice looking refrigerator. Just because of the high price tag, doesn't mean it's a high quality product. If you really really want this refrigerator l, get the extended warranty. But knowing my luck the refrigerator will break down as soon as the warranty is over. The refrigerator is not worth the price in my opinion.
The first 2 years it been a great refrigerator. Family and friends comment on how nice the fridge is, but looks only go so far.
2 weeks ago the ice maker stopped. After doing some research this seems like a common issue with GE refridgerators. Then I noticed things in the freezer didn't seem as frozen. 2 days ago the frozen water bottle had water moving in it. So now a repair tech will be out in 3 days to find and hopefully fix the issues.
Here is my conclusion of this very nice looking refrigerator. Just because of the high price tag, doesn't mean it's a high quality product. If you really really want this refrigerator l, get the extended warranty. But knowing my luck the refrigerator will break down as soon as the warranty is over. The refrigerator is not worth the price in my opinion.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 1, 2024
Oh no! We are extremely sorry to hear that your refrigerator has experienced issues with the icemaker and the freezer not operating as designed. This is not the quality we expect and is definitely not the consumer experience that we strive for. We will be sure to pass these comments along to our product design teams for review.
We appreciate you choosing Cafe Appliances for your home. - Adrian@Cafe
We appreciate you choosing Cafe Appliances for your home. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com