Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
2
Beautiful but noisy
on April 27, 2023
Posted by: Nice and noisy
from Richmond, VA
I LOVE the look of this refrigerator and freezer… but after only 2 months it’s starting to make a squeaky noise that is worrying me. I hope this doesn’t develop into anything more serious. I checked out the reviews and
unfortunately others have complained about it too.
unfortunately others have complained about it too.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , April 28, 2023
Greetings.
Wow! This model looks beautiful in your home, thanks for the photo. These Cafe appliances really make a pop with your kitchen's style.
It is very normal for sounds coming from your refrigerator to cause some curiosity and were happy to provide some assistance. You can see a list of normal sounds that your refrigerator may make at the article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.190182187.1070202504.1682348180-467881395.1677782850
In the meantime if you have further concerns for your refrigerator, please feel welcome to schedule a service appointment with us. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
It is a pleasure to have you as part of our Cafe Appliances team.
-Haley@Cafe
Wow! This model looks beautiful in your home, thanks for the photo. These Cafe appliances really make a pop with your kitchen's style.
It is very normal for sounds coming from your refrigerator to cause some curiosity and were happy to provide some assistance. You can see a list of normal sounds that your refrigerator may make at the article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.190182187.1070202504.1682348180-467881395.1677782850
In the meantime if you have further concerns for your refrigerator, please feel welcome to schedule a service appointment with us. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
It is a pleasure to have you as part of our Cafe Appliances team.
-Haley@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
surprised by the quality
on May 17, 2023
Posted by: RickW
from Ellicott City
Having looked and not really tested it, we should have done more before buying. The doors are very light, they swing too easily out. The doors do not automatically shut. we leave it open at least once a day. I was told by vendor. That's what they do in the US.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, May 18, 2023
Hi,
We apologize if this refrigerator hasn't met your expectations in terms of quality. As a member of the Cafe family, you deserve a seamless experience, and we apologize for any inconveniences you've faced. We'll pass your comments along to our design team and appreciate you sharing them. Take care.
-Sylvia@Cafe
We apologize if this refrigerator hasn't met your expectations in terms of quality. As a member of the Cafe family, you deserve a seamless experience, and we apologize for any inconveniences you've faced. We'll pass your comments along to our design team and appreciate you sharing them. Take care.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features,streamlined design
on May 23, 2023
Posted by: Decorator67
from Cottleville,Missouri
We love the “Autofill” feature on the water dispenser and the backlit light inside the refrigerator and the adjustable temperature drawer. Quietest refrigerator we’ve ever owned too
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks great
on June 12, 2023
Posted by: Cathy D
from Seminole
We love the look of this refrig however the doors and drawers do not close easily so I have left ajar until to door alarm chimes
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great looking inside
on June 13, 2023
Posted by: TreL
from Florida
Not happy with the ice dispenser if you don’t hold up a glass to the very top ice shoots out all over the floor!
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, June 22, 2023
Hello - Thank you for taking some time to get in touch with us. We're glad to see that you are overall enjoying this refrigerator.
However, we are sorry to hear about the ice dispenser shooting out ice. We recommend checking to see if the ice chute is clogged or backed up, this can cause the dispenser to disperse unevenly. If ice is blocking the chute, you can remove the ice bucket and poke it through with a wooden spoon.
Let us know if you have any other questions, We are always happy to help. - Jonathon@Café
However, we are sorry to hear about the ice dispenser shooting out ice. We recommend checking to see if the ice chute is clogged or backed up, this can cause the dispenser to disperse unevenly. If ice is blocking the chute, you can remove the ice bucket and poke it through with a wooden spoon.
Let us know if you have any other questions, We are always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great looking, poor quality
on June 15, 2023
Posted by: Boho6367
from Michigan
I like the look of the product. Our entire kitchen is the Cafe line. The only reason I rated this low was due to all the quality issues we encountered with not only the original fridge, but both of the replacements too.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances , June 15, 2023
Hello - Thank you so much for taking a moment to get in touch and share your experience. We're sorry to hear about the issues you ran into with the other units.
That is not the kind of situation we want anyone to deal with.
We are going to make sure to take note of this and share it with our quality team, this way we can avoid situations like this going forward. If you do have any additional questions or need assistance, never hesitate to reach out. We're always here to help.
Thank you for being the best part of Café Appliances. - Jonathon@Café
That is not the kind of situation we want anyone to deal with.
We are going to make sure to take note of this and share it with our quality team, this way we can avoid situations like this going forward. If you do have any additional questions or need assistance, never hesitate to reach out. We're always here to help.
Thank you for being the best part of Café Appliances. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Pretty fridge
on July 14, 2023
Posted by: Biancalpd
from Montana
It's a beautiful product and I love all of the features. We just had it installed and I hope it holds up over the years. The only issue we had was with the delivery, the product was damaged but we are in the process of getting ot resolved. Otherwise, the product itself is beautiful.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe Refer
on July 14, 2023
Posted by: Rocketman
from Pennsylvania
Wonderful appliance. The technology is amazing. Love everything about it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com