Customer reviews from cafeappliances.com
Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3 out of 5
4.3
(597 Reviews)
Open Ratings Snapshot
Rating breakdown 597 reviews
5 Stars
399
4 Stars
108
3 Stars
25
2 Stars
22
1 Star
43
87%of customers recommend this product. 
(
372 out of 428
)
Best Buy Privacy Policy
Customer Reviews for Caf - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
5 out of 5
5
In Awe!
on November 4, 2023
Posted by: Suzy1123
from Southern New Jersey
Beautiful! Gives a WOW look to my kitchen. I love the drawer for my beverages and am impressed with the AutoFill feature.
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Beauty meets function
on January 5, 2024
Posted by: SarR
Beautiful inside and out. I love the matte finish. It is so easy to keep clean and looks very high-end. When you open the doors and the whole back of the fridge is backlit it’s just amazing.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Happy Life!
on June 6, 2024
Posted by: J Jammer
from Lost Angeles, CA
For the size we were amazed with how much room it had compared to our old refrigerator. The built in features and the overall appearance has made my wife happy. Happy wife, happy life!!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1 out of 5
1
Broken after 5 months
on June 11, 2024
Posted by: JADR
from Orlando, FL
My GE Cafe is 5 months old - it stopped cooling so had a service call & learned the inverter is broken so we are now without a refrigerator for 2 weeks as we await for the part to arrive. Soooo disappointing!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 11, 2024
We are extremely sorry to hear that your new refrigerator has experienced issues with cooling. We see that you are currently working with one of our certified technicians to get this issue resolved, and we are confident that they will provide you with the necessary information to get this issue resolved.
Written by a customer while visiting cafeappliances.com
Customer Rating
1 out of 5
1
Poor performance and no Support
on July 25, 2024
Posted by: Frustration
from Kansas
Looks great, failed at the 1 year mark just a day before warranty expires, but GE likes to play games and manipulate the dates to get out of paying. 3 months dealing with them, 9 service calls, and now the unit is completely dead. DO NOT TRUST GE! Fridge itself is very poorly designed and has many fail points per the repairman. Save your money, don't be fooled!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, July 26, 2024
We're sorry to hear about your refrigerator needing repair. We do see that you are currently working with our internal team towards getting this resolved. We're confident that we can help make this right.
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Absolutely Beautiful!!
on November 21, 2024
Posted by: Taragon
from Canton, Ohio
This refrigerator is so gorgeous, I don’t even want to put my old groceries in it!!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1 out of 5
1
NOT SCRATCH RESISTANT
on March 13, 2025
Posted by: DebsDallas
I thought I would love my new matte white Cafe appliances, but the refrigerator has caused so much stress. After only 3 months it has dents and scratches. The refrigerator can barely be bumped without causing damage. I get so paranoid every time anyone goes near it! I DO NOT recommend the matte white appliances especially if there are children in the house.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 17, 2025
We will be passing your comments about the material and design over to our product team to review. That way we can look for improvements we can make for our models going forward. Thanks again for sharing.
Written by a customer while visiting cafeappliances.com
Customer Rating
1 out of 5
1
Pretty but terrible
on July 13, 2025
Posted by: Mp124
This is the worst fridge. The water flow is so slow. I’ve is building on the bottom of the freezer and the doors and drawers are so hard to close. When they place is possible to get off completely. I’ve had it for over a month and I wish we could return it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, July 17, 2025
We’d like to help with the water flow from your unit’s dispenser as well as the ice buildup in your freezer. We recommend ensuring that the cradle on the dispenser is held down for 2 to 3 minutes to allow the reservoir to fill completely. You can find additional information in the following article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239

Regarding the ice buildup in your unit, please check to ensure there are no food packages, baskets, shelves, or bins preventing the door or drawer from closing fully. Also, keep in mind that placing warm or uncovered food in the freezer can cause temporary frost or ice crystal buildup.

If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
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