Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
3
Not a righty looking
on June 19, 2024
Posted by: Torri
from Florida
I’m not sure of what to do with this, a Café fridge shouldn’t look like this.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, June 21, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
The fridge does not work.
on March 5, 2023
Posted by: GeoBrillo
from Rock Hill Sc
Never install an appliance on a Friday. If it does not work you are stuck all weekend thinking about it. The freezer works the middle drawer works but the fridge part never got to temperature. Checked with two thermometers and it never got to 37F. It is holding at 40F after two days.
Response from cafeappliances.comBy Haley@Cafe, Café , March 9, 2023
Oh no!
Having a brand new appliance installed should be such an exciting time. We are truly sorry to learn that on the day of install, your refrigerator did not work. This is such a huge let down and disappointment.
We were able to locate your case and see that you are currently connected with one of our agents via email, we recommend keeping in touch with us there so that we can provide further service. Please feel welcome to reach out at any time, it is such a pleasure to help get this fixed.
-Haley@Café
Having a brand new appliance installed should be such an exciting time. We are truly sorry to learn that on the day of install, your refrigerator did not work. This is such a huge let down and disappointment.
We were able to locate your case and see that you are currently connected with one of our agents via email, we recommend keeping in touch with us there so that we can provide further service. Please feel welcome to reach out at any time, it is such a pleasure to help get this fixed.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
POC
on June 19, 2023
Posted by: CharlesHay
from Altadena, CA
Ice maker dispenses only crushed ice and freezer doesn't freeze
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, June 20, 2023
Hello - We appreciate you taking a moment to get in touch and share your thoughts on this model. We're sorry to see that the freezer is giving you some issues. This is not the experience we want for anyone.
We definitely recommend getting in touch with our service team and scheduling a technician to come out and check everything. We're confident that they will be able to get this repaired and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing, we hope you have a great week. - Jonathon@Café
We definitely recommend getting in touch with our service team and scheduling a technician to come out and check everything. We're confident that they will be able to get this repaired and working like new. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing, we hope you have a great week. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Squeaky freezer door bad ice maker and more issues
on August 9, 2023
Posted by: Anonymous
from California
Bad ice dispenser that shoots ice all over the floor. squeaky freezer door. And warm drinking water from
Water dispenser I would not buy this product hinges are bent and airport appliance will not fix so. Or buy from them they are a Terrible company
Water dispenser I would not buy this product hinges are bent and airport appliance will not fix so. Or buy from them they are a Terrible company
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry you're having these difficulties with your refrigerator. This isn't the experience we expect to hear, and we'd like to help any way we can.
We highly recommend scheduling service with one of our qualified technicians. This will allow them to check your unit's installation and make any adjustments if necessary. To make an appointment, call 1-800-432-2737 or visit https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time and consideration.
-Sylvia@Cafe
We're sorry you're having these difficulties with your refrigerator. This isn't the experience we expect to hear, and we'd like to help any way we can.
We highly recommend scheduling service with one of our qualified technicians. This will allow them to check your unit's installation and make any adjustments if necessary. To make an appointment, call 1-800-432-2737 or visit https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your time and consideration.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Stunning refrigerator, terrible packaging!
on September 6, 2023
Posted by: Brittany
Everything about this refrigerator is stunning except the packaging process. When the refrigerator was manufactured, the plastic they wrap around the unit is tucked in every trim piece. I'm sure if you take apart the unit piece by piece the plastic will come off clean, but I purchased the unit assembled and its covered in this terrible green plastic that I cannot remove. Either I figure out how to disassemble the unit to remove the plastic or take a razor blade to each and every trim piece.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
This refrigerator does have some great features.
on October 16, 2023
Posted by: Deborah1205
from Westport MA
This is my second refrigerator a swap from my first one . The first one the freezer draw never completely closed the gasket around the draw kept coming off had service several times ice build up in freezer. It was replaced with another refrigerator this one I’m not happy with the water dispenser drips so I always have water residue on the base . When you open the French doors right in the center of the fridge there are scuff marks on the plastic which are very noticeable that will not come out. I have already had service for this and nothing has been resolved . I am so disappointed as I spent quite a bit of money on this refrigerator. What can be done to resolve my issues with this refrigerator.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, October 17, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new refrigerator is experiencing issues with the water dispenser and scuff marks. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Quality issues
on October 25, 2023
Posted by: blabla
I have a kitchen full of Cafe appliances and Im not very impressed with the quality of these appliances, especially for the price. The refrigerator is very nice to look at and the light wall is cool. But what's the value of nice features if there are malfunctions and build quality issues? I've already had this refrigerator repaired once and Im seriously doubting the longevity of the appliance. My first issue is with the ice maker flapper door. The ice maker flapper opens and shuts every time you use the freezer drawer. Tech support told me they all do that... Yeah right, It's a malfunction. The only reason the ice maker door should open is when you put a cup under it and push the pressure switch. It should have nothing to do with a drawer opening. Also the drain for the defrost behind the light wall was blocked with foam insulation causing water to pool inside the refrigerator. We had to clean the water up with a sponge and a bucket every few days. Luckily the repair guy was able to clear the drain.
Response from cafeappliances.comBy Café Appliances, October 26, 2023
Hi,
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
We appreciate you taking the time to post this review. We're very sorry to hear you're not having the best experience with your new refrigerator. Please take advantage of your warranty and schedule a service appointment by visiting us at visit us at cafeappliances.com/service. Please have your serial number and your model number available when scheduling.
Have a wonderful day. - Tierra@CaféAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
2
NOT HAPPY
on November 2, 2023
Posted by: Rick the second one
The model delivered was different that what was on the showroom floor. Often have to open and close all the doors before I can select to dispense ice. The ice door sticks. Takes two hands to open. I have to open the ice door to get ice because it wont dispense ice.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the issues you are experiencing with the icemaker. That is not something we expect.
For the best assistance on this, we recommend getting one of our approved technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
For the best assistance on this, we recommend getting one of our approved technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com