Customer reviews from cafeappliances.com
Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Average customer rating
4.3
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
344
4 Stars
92
3 Stars
20
2 Stars
19
1 Star
40
87%of customers recommend this product.
(
323 out of
373)
Customer Reviews for Café - 22.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black
Customer Rating
3
Great looking, terrible ice/water dispenser
on August 12, 2023
Posted by: adriennely
from Houston, TX
We chose this fridge to match the rest of our appliance suite. I regret choosing the one with a water and ice dispenser. Just two weeks in, and it has a slow drip of water all day. The ice dispenser is the loudest one I've ever had - it's painful! I expected more from a fridge of this price.
I do like the freezer organization, and the deli drawer is great.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
Thanks for sharing with us. We're sorry this refrigerator's performance hasn't met your expectations. Your experience is important to us, and we'd like to help with your dispenser. Below you'll find an article explaining why the dispenser's dripping and how to fix it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239&_ga=2.158781240.38625151.1692019996-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Thanks for sharing with us. We're sorry this refrigerator's performance hasn't met your expectations. Your experience is important to us, and we'd like to help with your dispenser. Below you'll find an article explaining why the dispenser's dripping and how to fix it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239&_ga=2.158781240.38625151.1692019996-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointing
on August 14, 2023
Posted by: Cara17
from Roseville, California
The ice machine is horrible, our ice just flies out everywhere all over our hardwood floor, so disappointing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, August 17, 2023
Good morning,
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that you are not satisfied with the design and operation of the ice dispenser. We are happy to provide guidance!
Follow the below tips for using your ice dispenser:
- Do not add ice from trays or bags to the ice bucket, especially on models with ice in the door (Spacesaver Ice). It may not crush or dispense
.
- Avoid overfilling glass with ice, and avoid using narrow glasses. Both of these can cause ice to fall into the chute and not be dispensed. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute, remove the ice bucket and poke it through with a wooden spoon.
- Beverages and foods should not be quick-chilled in the door ice maker bin. Cans, bottles or food packages in the storage drawer may cause the ice maker or auger to jam.
- To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
Please don't hesitate to reach back out if you should have additional questions or concerns, we're happy to help! -Devin@Café
Thank you for taking the time to provide a review on your Café Appliances french-door refrigerator. We are sorry to hear that you are not satisfied with the design and operation of the ice dispenser. We are happy to provide guidance!
Follow the below tips for using your ice dispenser:
- Do not add ice from trays or bags to the ice bucket, especially on models with ice in the door (Spacesaver Ice). It may not crush or dispense
.
- Avoid overfilling glass with ice, and avoid using narrow glasses. Both of these can cause ice to fall into the chute and not be dispensed. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute, remove the ice bucket and poke it through with a wooden spoon.
- Beverages and foods should not be quick-chilled in the door ice maker bin. Cans, bottles or food packages in the storage drawer may cause the ice maker or auger to jam.
- To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
Please don't hesitate to reach back out if you should have additional questions or concerns, we're happy to help! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
do not but
on June 18, 2024
Posted by: ew5988
it only cools 8 oz of water at a time and then you have to wait another 1 hour to get more cold water. the ice maker is also limited in the amount of u e it can make
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, June 20, 2024
We hate to hear that you’ve been less than impressed with your new fridge due to it not having as much cold water or ice capacity as you’d like. We are constantly working to make our appliances better, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
FREEZES
on September 4, 2024
Posted by: Ekaterina
Freezes since DAY 1. GE refuses to replace unit after several months of the problem and service calls.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 6, 2024
We're sorry to hear that your freezer is freezing the food basket and you had to schedule multiple service appointments. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Look & Functionality
on February 8, 2022
Posted by: JakeMcCord
from Mooresville, NC
Haven't seen a fridge like this before and very impressed with the look and functionality
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Matte white
on February 8, 2022
Posted by: HannahKoontz
from Raleigh NC
Would love this in my kitchen! This would pair really well with white cabinets
Written by a customer while visiting cafeappliances.com
Customer Rating
5
beautiful
on February 8, 2022
Posted by: rachel
from okc, ok
Life changing, very beautiful and I love the color
Written by a customer while visiting cafeappliances.com
Customer Rating
5
lovely design
on February 8, 2022
Posted by: scurr
from boston, ma
Would purchase again. Sleek and timeless. Love that I can customize the handles.
Written by a customer while visiting cafeappliances.com