Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 14 and Apple iPhone 13 - Canyon Sun
Average customer rating
4.2
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
43
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
7
90%of customers recommend this product.
(
46 out of
51)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 14 and Apple iPhone 13 - Canyon Sun
Posted by: David
Verified Purchase:Yes
This OtterBox was a great purchase for my father and he loves the design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Awesome product and awesome customer service! Thanks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gerry
Verified Purchase:Yes
Tough and dependable; I've owned several over the years with my phones and iPad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Melly
Verified Purchase:Yes
Less bulky that a defender series otter box for iPhone 11, but seems just as protective. Feels great in my hand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Despite image on website, does not have a screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 7, 2023
Hi there! We apologize for any confusion surrounding the Defender Series Pro case for your iPhone 14, but you're correct in saying this case does not include a built-in screen protector. However, it does feature raised edges around the screen to assist with drop protection and we specifically designed this case to be seamlessly compatible with any of our trusted screen protectors, like the Alpha or Amplify Glass, if you're looking for that next level protection.
We recommend checking out the "Features" tab on the product page of our website to make sure you know exactly what it is each case offers, but please feel free to give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
We recommend checking out the "Features" tab on the product page of our website to make sure you know exactly what it is each case offers, but please feel free to give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Why OtterBox is a 4 star instead of a 5 star. 9/10
on February 22, 2023
Posted by: Jonboy7moore
Verified Purchase:Yes
Everything about the OtterBox has always been exceptional in all aspects. I’ve used them for years on my iPhone. The only downside to the newest OtterBox I currently use on my iPhone 14, it doesn’t have a front screen protecter like it used to.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great phone case, instructions are horible
on October 26, 2022
Posted by: aelphone
I've had this case now for about a month and it's a very nice improvement from the previous generation that had a softer rubber that after a few years became very loose. This new case also has a very tight fit between the case and the glass which will keep out the dirt. The instructions however were terrible, whomever thought that those pictures would be enough were very wrong.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Victor
Verified Purchase:Yes
Took way too long to arrive to me, so I sent it back once it arrived. I don't think I'll ever order from the site again. You got to find a better & faster way to get the products to customers.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2022
We appreciate the candid feedback on the discouraging purchase experience you had with the Defender Series Pro case, and we're genuinely sorry that it took so long to get to you. We'll be sure to let the Otter powers that be know how things unfolded here in hopes of a better go of it for others down the road.
If we can ever be of any other assistance, please do feel welcome to give us a call at 1-855-688-7269, and we'll always be happy to help.
Best,
OtterBox Customer Service Team
If we can ever be of any other assistance, please do feel welcome to give us a call at 1-855-688-7269, and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com