Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Apple iPhone 14 and Apple iPhone 13 - Canyon Sun
Average customer rating
4.2
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
43
4 Stars
8
3 Stars
4
2 Stars
2
1 Star
7
90%of customers recommend this product.
(
46 out of
51)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Apple iPhone 14 and Apple iPhone 13 - Canyon Sun
Posted by: Chris83
Verified Purchase:Yes
I bought the magenta/purple case, it fits my Apple iPhone 14 well. It is comfortable in my hand and easy to hold, the color is very nice. I have been buying Otter Box Defender series since I had an iPhone 7+ and it never failed me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sunglob
Verified Purchase:Yes
First, my previous iPhone 6S plus was kept in pristine condition by Otterbox Defender series. I was however a bit disappointed that this current version for iPhone 14 did not come with a screen cover like the 6S Plus version, and that the holster clip did not allow vertical stability when on its side as did the 6S Plus version. As time goes on will determine if it as good as the previous. So far I’m happy😀
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is my third Otterbox protector. They are all very well made and do a great job protecting my iPhone. I have dropped my phone a number of times and have never even received a scratch.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Casey
Verified Purchase:Yes
I have always loved the Defender series because it makes me feel most secure in the safety of my iPhones. I had a XR, but I recently upgraded to the 14. This Defender case is my favorite I’ve ever had!! It’s sturdy, it’s the beautiful blue suede shoe color, and it’s not as bulky as they used to be. I’m not sure if it’s just the fact I got a Pro series for the first time, but this is the thinnest feeling Defender case I’ve ever had and I love it! Still protective, sleek and beautifully colored.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is exactly what I was looking for. It is soft and rubbery feeling, so it doesn’t slip out of your hands. I love the blue color. I have already dropped it once and it just bounced. 😊
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Laurie
Verified Purchase:Yes
Not the same quality as I-phone 8 case. Phone fell out of belt clip 3 times in first 24hrs regardless of orientation in holder. Rubber case not as robust as old case was. Don’t recommend buying!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 19, 2023
Hey there Laurie! We're sorry to hear that you are disappointed with our Defender Series Pro case for your iPhone 14. This sounds like an unusual situation with your Holster, and we are sure that a replacement will help to resolve.
In regards to your disappointment in the quality of your case, we are always working to improve our cases, so though it may feel like this version of your case is not the the caliber that you had previously experienced, we can guarantee that is has been made better than before, and has been tested so it meets our high OtterBox standards. If you have any other questions or concerns, or you would like a replacement Holster, give us a ring at 1-855-688-7269 and we will be happy to help!
Cheers,
OtterBox Customer Support
In regards to your disappointment in the quality of your case, we are always working to improve our cases, so though it may feel like this version of your case is not the the caliber that you had previously experienced, we can guarantee that is has been made better than before, and has been tested so it meets our high OtterBox standards. If you have any other questions or concerns, or you would like a replacement Holster, give us a ring at 1-855-688-7269 and we will be happy to help!
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Highly recommend looking elsewhere
on September 7, 2023
Posted by: Dustin
Not what they used to be, I have replaced the clip for my case 6 times and haven’t had the case a year, it always breaks the same way, the corner ear breaks off and then it can not hold the case anymore. The old ones used to outlast the case but now they break off from not taking them off if you sit in a chair, they are no longer what they used to be
Response from otterbox.comBy Customer Service, September 7, 2023
Hello! We apologize that you have experienced several issues with your belt clip holster for your Defender Pro Series case. We are happy to provide warranty replacement whenever a situation warrants it. lease give our CS Team a call at 1-855-688-7269 and we are happy to help with this, and thank you for kindly mentioning to the friendly Otter that assist you that you have had several issues with your belt clip holster so they may assist you in the best way possible. Thank you!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
Got a new iPhone 14 recently. I wanted the same kind of case that I had in the past -- the Defender -- so checked out OtterBox again. Basically the same thing that I had before except no thin plastic to cover the glass. And that really wasn't necessary. Great case, very protective of my investment. I've already dropped my phone a couple of times with no issues. :-)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com