Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
4
1 Star
11
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
5
Great Snow shovel
on February 6, 2022
Posted by: pam2123
from Yukon, OK
Works great and performs as advertized. Only issue is inability to purchase extra battery.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Worked ok, for a while, until it started smoking..
on February 23, 2022
Posted by: j982u3
from Denver
This was a great little shovel for a few storms. On about the 4th storm, the shovel started to smell terrible (burning plastic) and smoking. I was very disappointed, as I used the shovel a few times prior, and just bought an additional battery, and of course it just destroyed itself. I will be getting ego brand next time, they have a much better product.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Nice Addition to our Winter Snow Removal Tools
on February 26, 2022
Posted by: njennis
from Greenfield, MA
We purchase the unit to help reduce the amount of shoveling we do like many. We have a gas driven snowblower, but wanted something to clear paths and smaller areas. My first impression is that the unit works very well. It is light enough that my wife found it easy to maneuver. I used it to clear the area at the end of our driveway from the plow wash and it it handled the three inches pretty well. Not sure how it will handle deeper wash. That is another test. The one drawback is the lack of veins to direct the snow to one side or the other. This would change the review from good to excellent. The battery seems one of the better, but again that is another review update when I can push the unit further. Overall, I'm very happy with the unit.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Great First Experience!!
on March 3, 2022
Posted by: Netti
from Owego, NY
SnowJoe was delivered on Tuesday, forecast called for snow Wednesday night so I unboxed quickly and charged the battery and used it 1st time on Thursday am for about 2" snow. Worked great! For small amounts of snow we don't have someone plow so I wanted something to make it easier on the back. I was able to do our deck, walk, drive and drive to our barn without having to recharge the battery. Our drive is packed gravel and no issue to use this. Much easier on the back than a shovel and much quicker. Only negative is the same issue others have mentioned, the snow will come back at you with the slightest wind, so dress accordingly because you will be covered with snow. Overall very happy with this product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Thank you for your time and kind words
If you need any support, please contact us at Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST, ) You can also send us an email at HELP@snowjoe.com
Thanks,
Customer Support Team
Snow Joe + Sun Joe
If you need any support, please contact us at Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST, ) You can also send us an email at HELP@snowjoe.com
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
The wind will kill you!!!
on March 14, 2022
Posted by: Michigan 1
from Shelby. MI
It works, but only in a light snow. and you will get covered in snow if any wind since it just throws it straight in front of you, not to the side. You have to turn it at an angle, stand to the upwind side of it, and hope the wind does not swirl on you. And you may only able to shovel in one direction and walk if a direct headwind. All this adds to the work. In summary, I can do it just as fast (faster if just 1-3" of snow), about the same amount of work, and stay dry with a good hand shovel.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe 24V-ss13
on February 20, 2024
Posted by: Anonymous
from Wiconisco, PA
I love this shovel. I had a heart attack two years ago, and one of my concerns was moving heavy snow. This shovel is awesome and does a fantastic job. The neighbors asked where I bought it, and they want one too.
I need to replace the auger.......is it available as a replacement part? I ended up pushing against stone I didn't see, and it cracked.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Love my 24v shovel SS-13 MODEL
on December 21, 2025
Posted by: Greathunter
I love the machine it's a tough unit but I am finding it difficult to get parts for it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 22, 2025
Hello Perry,
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Written by a customer while visiting snowjoe.com