Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.1
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
18
4 Stars
6
3 Stars
4
2 Stars
7
1 Star
15
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
5
winter storm izzy tested and approved!
on January 18, 2022
Posted by: Hardware Hal
from Pittsburgh, PA
we got dumped on this past winter storm and this worked great on my deck and steps and to clear out around my car. it's not a snowblower, but does work well for smaller areas. it ran for about a full 30 minutes of non-stop use, which was enough time out in the cold for me and it still had charge left on the battery. Very pleased with my purchase and other sunjoe product purchases. (i also have their power washer and pole saw).
Written by a customer while visiting snowjoe.com
Customer Rating
1
piece of junk
on January 18, 2022
Posted by: HEAVY DUDE
from SOUTHWEST PA.
THIS IS THE BIGGEST PIECE OF JUNK I EVER PURCHASE. I HAVE USED IT TWICE NOW AND THE BATTERY ONLY LAST ABOUT 15 MINUTE AND WAS DOWN TO ONE LIGHTED BAR. TOTALLY SORRY I PURCHASE IT AND WILL NEVER USE IT AGAIN. WILL MAYBE GET SOMETHING FOR IT AT A YARD SELL THIS SUMMER.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Hello.
So sorry to hear that you're having an issue with our battery. We take each matter very seriously and want to make sure you are satisfied. Please use our toll-free number 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) so that we can resolve your battery issues. You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our battery. We take each matter very seriously and want to make sure you are satisfied. Please use our toll-free number 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) so that we can resolve your battery issues. You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Needs hood to direct snow
on January 17, 2022
Posted by: buyers remorse
from Lincoln Co., Mo.
I should have read other reviews or watched videos before i bought this product. The angle you hold it at determines the direction the snow comes out ! Any angle less than 45 degrees and you will be covered with snow, especially if there is any wind !
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Works great after I got it assembled
on January 14, 2022
Posted by: BrianT
from Midland, MI
There was too much wire in the handle to assemble per the instructions. I had to take the handle off of the base unit and assemble it before reattaching it to the base unit. The wiring will fit in the base but not the handle.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Works for me
on January 11, 2022
Posted by: Quizzly
from WI
This shovel is lighter than a regular snow blower which I really appreciate. It would be nice if you could direct the snow, but where I am using it, I can throw the snow in any direction and just make sure the wind is behind me and I don't get buried in snow. If you were limited that would be a pain, when the wind shifts that face full of snow isn't fun. I have 2 batteries but so far, I give out before the battery does. It is heavier than I thought it would be so it can be a problem in deeper snow since you have to hold it up and take a swipe or 2 before you can slide it along the ground and that can get tiring. For me there has been a learning process to figure out the best way to use it. But overall, I'm pretty pleased with it.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe Cordless shovel
on January 9, 2022
Posted by: Idaho newbee
from Sandpoint, ID
This product is powerful and is holding up to the daily snow removal here in North Idaho. I have moved 10" of fresh snow and it has done well on wet snow, would not push my luck on the heavy stuff. Really is easy and much lighter than a shovel of snow! Bought it to use on the sidewalks and drive way. Works good, small to store, I keep my battery indoors until use. so far have not run out of juice on any work load. I have the 5.0 Ah. Would recommend women to use. I love it.
Written by a customer while visiting snowjoe.com
Customer Rating
1
WARNING SUCKS!!!!!!!
on January 7, 2022
Posted by: JIMMYP
from OAKRIDGE NJ
WORKED FOR 2 MINUTES SHUT DOWN WITHOUT WARNING, BATTERY IS FULL WHEN WORKING IT WORKED WELL
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Very Pleased With Our First Experience
on January 3, 2022
Posted by: TomDM
from Kensington, MD
The Washington, DC area produces snows that are not snow thrower friendly. Snows are typically a mix of heavy and light. So, we didn't really know what to expect from a battery powered snow shovel. We just had our first test with a 4-6" snow on the heavier side and we are very pleased that our expectations were exceeded! While we purchased two batteries, only one (4 amp) was used to clear a path along the front walks of two houses. My frustrations with 4 different snowblowers that relied on gas power finally forced me to consider battery powered alternatives and this first venture in that direction has been a great success.
Written by a customer while visiting snowjoe.com