Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.1
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
18
4 Stars
6
3 Stars
4
2 Stars
7
1 Star
15
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
1
In your face
on May 29, 2026
Posted by: In your face
from Ill
The snow blows in your face, it doesn’t have a shield to stop the snow from blowing on to the operator.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 1, 2026
Dear Valued Customer,
Thank you for sharing your feedback regarding the Snow Joe 24-Volt* IONMAX Cordless Snow Shovel Kit, 13-Inch with 4.0-Ah Battery + Charger. We appreciate you taking the time to let us know about your experience.
We are sorry to hear that you experienced snow blowing back toward the operator during use. We understand how this can impact comfort and overall usability, especially in colder and windy conditions. Your feedback regarding the lack of a protective shield is valuable and will be shared with our product team for further review and consideration for future improvements.
Please know that we will further review this matter to better understand what went wrong and determine how we may best assist in resolving this issue.
We kindly ask that you reach out to us through our toll-free number at 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST, so we can look into your concerns further and provide assistance.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Thank you for sharing your feedback regarding the Snow Joe 24-Volt* IONMAX Cordless Snow Shovel Kit, 13-Inch with 4.0-Ah Battery + Charger. We appreciate you taking the time to let us know about your experience.
We are sorry to hear that you experienced snow blowing back toward the operator during use. We understand how this can impact comfort and overall usability, especially in colder and windy conditions. Your feedback regarding the lack of a protective shield is valuable and will be shared with our product team for further review and consideration for future improvements.
Please know that we will further review this matter to better understand what went wrong and determine how we may best assist in resolving this issue.
We kindly ask that you reach out to us through our toll-free number at 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST, so we can look into your concerns further and provide assistance.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Written by a customer while visiting snowjoe.com
Customer Rating
1
What a waste of money
on March 16, 2026
Posted by: JMCNJ
from NJ
Don’t waste your money on this piece of crap!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, March 19, 2026
Hello Joseph,
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Quality has gone downhill. Broke first use.
on February 25, 2026
Posted by: JoCo
from Malden, MA
Assembly; bolt snapped immediately when tightening by hand. Not the plastic, the metal bolt snapped. Fine, find another bolt.
Then it just stops working the very first time using the device. The housing for the motor became loose and no longer makes contact with the gears. Opened to try to tighten it to no avail. Not fine. Would upload a video but this site apparently wont take a video unless it's a youtube link.
Then it just stops working the very first time using the device. The housing for the motor became loose and no longer makes contact with the gears. Opened to try to tighten it to no avail. Not fine. Would upload a video but this site apparently wont take a video unless it's a youtube link.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 26, 2026
Hello Joseph,
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the issues you experienced with your Snow Joe Cordless Snow Shovel. The problems you described—specifically the bolt breaking during assembly and the motor housing becoming loose on first use—do not reflect the level of quality and reliability we strive to deliver.
We take matters like this very seriously and would like to further investigate the situation to understand what went wrong. Feedback like yours is essential in helping us improve product design, manufacturing standards, and overall customer service.
To ensure we can assist you promptly, please feel free to contact our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will work with you to address this issue and explore the best solution.
We truly value your input and appreciate your patience as we work to improve our products and service.
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the issues you experienced with your Snow Joe Cordless Snow Shovel. The problems you described—specifically the bolt breaking during assembly and the motor housing becoming loose on first use—do not reflect the level of quality and reliability we strive to deliver.
We take matters like this very seriously and would like to further investigate the situation to understand what went wrong. Feedback like yours is essential in helping us improve product design, manufacturing standards, and overall customer service.
To ensure we can assist you promptly, please feel free to contact our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will work with you to address this issue and explore the best solution.
We truly value your input and appreciate your patience as we work to improve our products and service.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Disappointed
on February 22, 2026
Posted by: Steveng
Disappointed in the performance. Keeps stopping when it meets any resistance.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 23, 2026
Dear Valued Customer,
Thank you for taking the time to share your feedback regarding your Snow Joe Snow Shovel. We sincerely apologize for the difficulties you experienced with its performance. We understand how frustrating it can be when the unit stops unexpectedly, and this is not the level of quality or service we strive to provide.
To help us address this issue and ensure a proper resolution, we would like to further investigate the situation. Please contact our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is committed to assisting you and finding a satisfactory solution.
We truly value your feedback, as it helps us improve our products and services, and we appreciate the opportunity to make this right.
Thank you for taking the time to share your feedback regarding your Snow Joe Snow Shovel. We sincerely apologize for the difficulties you experienced with its performance. We understand how frustrating it can be when the unit stops unexpectedly, and this is not the level of quality or service we strive to provide.
To help us address this issue and ensure a proper resolution, we would like to further investigate the situation. Please contact our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is committed to assisting you and finding a satisfactory solution.
We truly value your feedback, as it helps us improve our products and services, and we appreciate the opportunity to make this right.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great product saves a sore back
on January 27, 2026
Posted by: WBC1
from Collingwood, Ontario
Just love this product lots of snow throwing power makes short work cleaning our deck
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for taking the time to share your positive feedback! We’re delighted to hear that you love your Snow Joe Cordless Snow Shovel and that it made clearing your deck quick and easy. It’s great to know the snow-throwing power helped save your back and made winter cleanup more comfortable.
We truly appreciate your support and are glad our product is making a difference for you. Stay warm and enjoy the season!
Thank you for taking the time to share your positive feedback! We’re delighted to hear that you love your Snow Joe Cordless Snow Shovel and that it made clearing your deck quick and easy. It’s great to know the snow-throwing power helped save your back and made winter cleanup more comfortable.
We truly appreciate your support and are glad our product is making a difference for you. Stay warm and enjoy the season!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Super Little Gem
on January 27, 2026
Posted by: j dub
This was a very good investment! A little heavy when you have to skim 3 inches of snow off of 6 inches, then the support handle moves when the machine handle gets wet. Not complaining, still love the product and the time it saves versus using a traditional shovel. Thank you!
PS
My neighbors have seen me in my driveway and have asked about this product, which I gleefully inform them of the ease of use and the fact that it uses minimal storage space and works!!!
My neighbors have seen me in my driveway and have asked about this product, which I gleefully inform them of the ease of use and the fact that it uses minimal storage space and works!!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 27, 2026
Dear Valued Customer,
Thank you for sharing your experience with the Snow Joe Cordless Snow Shovel! We’re delighted to hear that it has been a valuable investment and is helping you save time and effort compared to a traditional shovel.
We appreciate your feedback regarding the weight and handle support, as insights like yours help us continue to improve our products. It’s wonderful to know that your neighbors have noticed and asked about it—it’s always great to see our tools making snow removal easier and more enjoyable for our customers.
Thank you again for your thoughtful review, and we’re thrilled that the Snow Joe Cordless Snow Shovel continues to deliver convenience, efficiency, and reliable performance in your driveway!
Thank you for sharing your experience with the Snow Joe Cordless Snow Shovel! We’re delighted to hear that it has been a valuable investment and is helping you save time and effort compared to a traditional shovel.
We appreciate your feedback regarding the weight and handle support, as insights like yours help us continue to improve our products. It’s wonderful to know that your neighbors have noticed and asked about it—it’s always great to see our tools making snow removal easier and more enjoyable for our customers.
Thank you again for your thoughtful review, and we’re thrilled that the Snow Joe Cordless Snow Shovel continues to deliver convenience, efficiency, and reliable performance in your driveway!
Written by a customer while visiting snowjoe.com
Customer Rating
2
Snow Joe Shovel
on January 25, 2026
Posted by: LSRice
from Detroit, Michigan
I've had this shovel since December 16th and it hit a small rock and now it's no longer working. I've only used 3 times. I'm very disappointed. Can I box up and return?
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Dear Valued Customer,
We’re very sorry to hear about the issue you experienced with your Snow Joe Shovel. We understand how disappointing it must be when a product stops working after only a few uses. Your feedback is important to us, as it helps us understand real-world usage and identify areas for improvement.
Please reach out to our customer support team, and we will be more than happy to assist you and discuss the best way to address your concerns. You can contact us at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST.
We appreciate you bringing this matter to our attention and value your input as we strive to improve our products and service.
We’re very sorry to hear about the issue you experienced with your Snow Joe Shovel. We understand how disappointing it must be when a product stops working after only a few uses. Your feedback is important to us, as it helps us understand real-world usage and identify areas for improvement.
Please reach out to our customer support team, and we will be more than happy to assist you and discuss the best way to address your concerns. You can contact us at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST.
We appreciate you bringing this matter to our attention and value your input as we strive to improve our products and service.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Good product for decks..and powder
on January 25, 2026
Posted by: Suzyracer
It works well. Its like vacuuming snow. Good for powder..not slush.
Main issue is the weight..not heavy but you do need some muscle and the snow blows back in face..
Chute isnt long enough
Main issue is the weight..not heavy but you do need some muscle and the snow blows back in face..
Chute isnt long enough
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Dear Valued Customer,
Thank you for your thoughtful review of the Snow Joe Cordless Snow Shovel. We’re pleased to hear that it performs effectively on powdery snow and provides an effortless “vacuum-like” experience for clearing decks.
Your observations regarding the weight and required muscle effort are very insightful, as they highlight practical considerations for daily use. We also appreciate your feedback on the snow blowing back and the chute length, which are important points for potential users.
Your detailed experience helps both our team and other customers understand the product’s performance in real-world conditions. We value your input and thank you for taking the time to share your experience.
Thank you for your thoughtful review of the Snow Joe Cordless Snow Shovel. We’re pleased to hear that it performs effectively on powdery snow and provides an effortless “vacuum-like” experience for clearing decks.
Your observations regarding the weight and required muscle effort are very insightful, as they highlight practical considerations for daily use. We also appreciate your feedback on the snow blowing back and the chute length, which are important points for potential users.
Your detailed experience helps both our team and other customers understand the product’s performance in real-world conditions. We value your input and thank you for taking the time to share your experience.
Written by a customer while visiting snowjoe.com