Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
4
1 Star
11
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
5
Love it!
on February 20, 2021
Posted by: WuzRob
from Yonkers NY
I use this more than my Toro Power clear and my large Ariens blower that always requires work to get it started!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Works great after I got it assembled
on January 14, 2022
Posted by: BrianT
from Midland, MI
There was too much wire in the handle to assemble per the instructions. I had to take the handle off of the base unit and assemble it before reattaching it to the base unit. The wiring will fit in the base but not the handle.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Worst product I have ever encountered
on February 27, 2022
Posted by: EWayn
from Alberta, Canada
In two days it will be 3 months since I have had this shovel and I have not been able to use it even once. I wish I had returned it immediately when it did not work, rather than try to get it fixed. If they had replaced the entire unit including battery and charger, I would not be writing this. Instead, one piece at a time was replaced without success and now I am waiting for a battery which shows no sign of arriving anytime soon. I have never before had to endure a defective product and ridiculously slow support like this.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
Dear,
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with receiving you replacements please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with receiving you replacements please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great Shovel Great Price
on February 3, 2022
Posted by: Great Shovel Great Price
from Connecticut
I bought the 4 amp base version of the Snow Joe Cordless Snow Shovel. It works very well through a couple of storms. When I use this on 6-inch moderately heavy snow, it does a good job at moving the snow and clear what I need it to clear.
To be clear, this is not a heavy-duty snow blower and it's not a super-duty battery system. However, this shovel exceeded my reasonable expectations and, if there's a downside, it is only that the standard battery charger takes too long to charge it up.
I would buy this Snow Joe Snow Shovel again as a gift. I recommend this in the 4 Ah version, as this battery meets the needs for the light duty the shovel is designed for. Great purchase.
Written by a customer while visiting snowjoe.com
Customer Rating
1
What a disappointment!
on February 5, 2022
Posted by: BDH0303
I used the cordless shovel three times in snow 4 inches deep or less before it completely shut down. I'm disappointed as I've had good luck with SunJoe products. I guess that Joe prefers summer over winter.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
piece of crap
on March 1, 2023
Posted by: stephlap
from canada
After 3 months my shovel dont start anymore just nothing,dead.
Written by a customer while visiting snowjoe.com
Customer Rating
2
battery
on March 9, 2022
Posted by: coolhand
from east meadow ny
battery dies in about an hour and took almost 4 to recharge. good not do my whole property with this battery after an overnight snow of 6 inches or more
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Buyer beware!
on April 23, 2022
Posted by: RandyW
from Pennsylvania
I purchased this product in November 2021, just in time for the snow season in Pennsylvania. The battery failed. I reached out about a replacement and the company did not have one - this I understood due to supply chain issues. HOWEVER, batteries now appear to be in stock and the company has failed to reach out and solve the battery failure issue. Now I have a very expensive plastic item of no value ~ unfortunately I should have done business with the large chain.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 15, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com