Best Buy - Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue customer reviews - product reviews

Customer Rating

5

Great Snow shovel

on February 6, 2022

Posted by: pam2123

from Yukon, OK

Works great and performs as advertized. Only issue is inability to purchase extra battery.

Written by a customer while visiting snowjoe.com

Customer Rating

1

What a disappointment!

on February 5, 2022

Posted by: BDH0303

I used the cordless shovel three times in snow 4 inches deep or less before it completely shut down. I'm disappointed as I've had good luck with SunJoe products. I guess that Joe prefers summer over winter.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

5

Blast Snow!

on February 4, 2022

Posted by: TBar1959

from Mount Morris NY

From the snowstorm over night 2/4/2022 I went out and did my driveway, steps, and by my car on 1 charge. The trick is let the machine do the work for you!

Written by a customer while visiting snowjoe.com

Customer Rating

5

Great Shovel Great Price

on February 3, 2022

Posted by: Great Shovel Great Price

from Connecticut

I bought the 4 amp base version of the Snow Joe Cordless Snow Shovel. It works very well through a couple of storms. When I use this on 6-inch moderately heavy snow, it does a good job at moving the snow and clear what I need it to clear.

To be clear, this is not a heavy-duty snow blower and it's not a super-duty battery system. However, this shovel exceeded my reasonable expectations and, if there's a downside, it is only that the standard battery charger takes too long to charge it up.

I would buy this Snow Joe Snow Shovel again as a gift. I recommend this in the 4 Ah version, as this battery meets the needs for the light duty the shovel is designed for. Great purchase.

Written by a customer while visiting snowjoe.com

Customer Rating

3

I looked like a Snowman! Needs redesign!

on January 31, 2022

Posted by: Joe Homeowner

from Connecticut

I purchased this online because I was looking for something light & small to clear the deck off. I was also thinking it would be good for the front steps & walkway. Whoever designed the way the chute blows snow definitely did not put much thought into it. Unless there is absolutely no wind blowing, you will probably get 80% of all the snow you are trying to remove..to blow up in the air & right back on top of you. I looked like a snowman after using it for about 2 min & tried adjusting the angle & direction while using it. The videos make it look like the snow does not get on you, but that is not the case. I was considering just throwing it away. All it needs is some type of a lip at the top of the chute to redirect the snow from going straight up in the air. I used a leftover piece of a 4"x4" pvc hollow fence post. I cut 2 flat sides off and was left with a 4"x 4" angle piece. I attached it to the inside of the chute full width with self tapping screws. Once I used it, all the snow now blew in front of me. I realized I did not need a full 4" extension, so I cut 2 more inches off the angle piece so the snow hits a 4"x2" pvc angle. It works fine now. If I had the materials handy, I might have just used a piece of 4" pvc pipe & cut it in half & attached a piece full width 13" long across the top of the chute so the snow would just roll off it in front of the machine smoother. Either way, if you don't attach something to the top of the chute...plan on looking like a snowman if you run this for more than 2 minutes.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

1

Not a good design

on January 29, 2022

Posted by: First time Snow Joe user

from Colorado, US

The product is not useful, it throws the snow back into your face, I cleaned the driveway with a shovel faster than the SnowJoe. I would like to return the product.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

3

Main negative is how it throws the snow

on January 24, 2022

Posted by: Traci

from MN

I like the shovel. It really helps my back out not having to lift up shovels full of snow to throw. But the biggest downfall of this shovel is the angel it throws the snow is way too high. It would be nice to have the option to have a moveable guard that if rotated down it would throw the snow more straight forward than straight up. If there is a little wind the snow goes right into your face and over the area that you already shoveled which is frustrating. So I decide on if I use it or not, based on the wind.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com

Customer Rating

2

Needs Re-Engineering

on January 23, 2022

Posted by: RSMI

from Palos Heights, Illinois

I was excited to use this Snow Shovel, even though many reviews mentioned how it threw the snow back at you. Although the Snow Shovel seems sturdy and clears snow to the pavement, it throws the snow straight up into the air, covering where you just cleared a path. I even tried using it with the wind at my back, thinking the wind would throw the snow forward, Didn't happen. The snow gets thrown straight in the air and comes back in your face and the path you just cleared. The shovel needs to have some kind of diverter on it, so the snow can be directed, up, down and sideways. Even a slight angle would help. I feel it is a waste of money, unless you enjoy getting covered with snow and sopping wet.

Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022

We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe

Written by a customer while visiting snowjoe.com