Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
4
1 Star
11
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
4
Works for me
on January 11, 2022
Posted by: Quizzly
from WI
This shovel is lighter than a regular snow blower which I really appreciate. It would be nice if you could direct the snow, but where I am using it, I can throw the snow in any direction and just make sure the wind is behind me and I don't get buried in snow. If you were limited that would be a pain, when the wind shifts that face full of snow isn't fun. I have 2 batteries but so far, I give out before the battery does. It is heavier than I thought it would be so it can be a problem in deeper snow since you have to hold it up and take a swipe or 2 before you can slide it along the ground and that can get tiring. For me there has been a learning process to figure out the best way to use it. But overall, I'm pretty pleased with it.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Needs Re-Engineering
on January 23, 2022
Posted by: RSMI
from Palos Heights, Illinois
I was excited to use this Snow Shovel, even though many reviews mentioned how it threw the snow back at you. Although the Snow Shovel seems sturdy and clears snow to the pavement, it throws the snow straight up into the air, covering where you just cleared a path. I even tried using it with the wind at my back, thinking the wind would throw the snow forward, Didn't happen. The snow gets thrown straight in the air and comes back in your face and the path you just cleared. The shovel needs to have some kind of diverter on it, so the snow can be directed, up, down and sideways. Even a slight angle would help. I feel it is a waste of money, unless you enjoy getting covered with snow and sopping wet.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Main negative is how it throws the snow
on January 24, 2022
Posted by: Traci
from MN
I like the shovel. It really helps my back out not having to lift up shovels full of snow to throw. But the biggest downfall of this shovel is the angel it throws the snow is way too high. It would be nice to have the option to have a moveable guard that if rotated down it would throw the snow more straight forward than straight up. If there is a little wind the snow goes right into your face and over the area that you already shoveled which is frustrating. So I decide on if I use it or not, based on the wind.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great product exceeded my expectations
on December 29, 2021
Posted by: NTFloyd
from Anoka, MN
In Minnesota we deal with snow. I have a big blower to do my main driveway areas but needed something to take the tedium out of the walkways, steps, and areas close to the house where the big blower is not convenient. The Snow Joe shovel has far exceeded my expectations. I thought it would be good at a couple of inches of snow, but it tackles 6-8 inches easily and with surprising power. For deeper snow I make a couple of passes and it is gone. I have been amazed how quickly and effortlessly it does the job. Battery holds up easily to 30-40 minutes of continuous use which is typical for me. Construction is rugged. I think it could benefit from a few improvements. A flap to direct the snow more forward would be helpful. I may add something like this myself. I also wish the button on the handle was ambidextrous since I often switch which direction I am shoveling. Neither of these issues lessens my satisfaction with the product. It is an excellent, well-built tool.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe Cordless shovel
on January 9, 2022
Posted by: Idaho newbee
from Sandpoint, ID
This product is powerful and is holding up to the daily snow removal here in North Idaho. I have moved 10" of fresh snow and it has done well on wet snow, would not push my luck on the heavy stuff. Really is easy and much lighter than a shovel of snow! Bought it to use on the sidewalks and drive way. Works good, small to store, I keep my battery indoors until use. so far have not run out of juice on any work load. I have the 5.0 Ah. Would recommend women to use. I love it.
Written by a customer while visiting snowjoe.com
Posted by: Malmor
from Pittsburgh
Verified Purchase:Yes
It's light weight compared to my tractor blower and my four batteries make it a snap.
People driving by when I'm cleaning my driveway often stop to ask me what that thing is?
People driving by when I'm cleaning my driveway often stop to ask me what that thing is?
Written by a customer while visiting snowjoe.com
Customer Rating
5
Very Pleased With Our First Experience
on January 3, 2022
Posted by: TomDM
from Kensington, MD
The Washington, DC area produces snows that are not snow thrower friendly. Snows are typically a mix of heavy and light. So, we didn't really know what to expect from a battery powered snow shovel. We just had our first test with a 4-6" snow on the heavier side and we are very pleased that our expectations were exceeded! While we purchased two batteries, only one (4 amp) was used to clear a path along the front walks of two houses. My frustrations with 4 different snowblowers that relied on gas power finally forced me to consider battery powered alternatives and this first venture in that direction has been a great success.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not a good design
on January 29, 2022
Posted by: First time Snow Joe user
from Colorado, US
The product is not useful, it throws the snow back into your face, I cleaned the driveway with a shovel faster than the SnowJoe. I would like to return the product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com