Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
4
1 Star
11
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
1
diappointed
on September 15, 2022
Posted by: coolhand
from east meadow ny
low battery life less than 2 hours , recharging takes 8 hours with , heavy snow you won t be using it that much
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 19, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Mostly a Toy for Small Jobs
on January 3, 2023
Posted by: Queen32
from Saint Paul, MN
It's mostly a toy. It works for light small jobs on steps and walkways. However, more than 3" snow it is more work to use than it saves using a shovel. The unit is fairly heavy so requires good arm strength to move it forward into deeper snow. Have to take small bites to keep it from clogging down. Wish I could return it, but I didn't keep the box. Would not buy for Minnesota winters of any use. I was only planning to use it on a narrow strip along the side of garage next to neighbor's fence which made snow removal difficult, but this tool is not sufficient.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 4, 2023
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
STAY AWAY
on September 10, 2023
Posted by: Bobby5488
from Yonkers. NY
This is trash. I went through 2 augers in about 30 minutes of using this. It's cheap plastic. If they made a steel augur it would be 100x better.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Great tool, but battery life not what I expected
on December 30, 2021
Posted by: Andy D
from Caldwell, Id.
The saving strain on back and shoulders is worth it. Only issue is battery does not last as long as expected. Have 3 car driveway, and with 2 inches of snow, I cleared the two car part and sidewalk before the battery died. Was not able to clear the third driveway without recharging.
By the third use I believe i have the most efficient pattern down. If there was a way to direct he snow slightly to one side, that would be an excellent enhancement.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022
Thank you for taking time out of your day, to provide feedback on this product. We appreciate you as a customer. If you have any questions or concerns going forward, please do not hesitate to reach out to us. Take care! #GOWITHJOE
Written by a customer while visiting snowjoe.com
Customer Rating
1
Needs hood to direct snow
on January 17, 2022
Posted by: buyers remorse
from Lincoln Co., Mo.
I should have read other reviews or watched videos before i bought this product. The angle you hold it at determines the direction the snow comes out ! Any angle less than 45 degrees and you will be covered with snow, especially if there is any wind !
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: MMMc
from Westchester, NY
Verified Purchase:Yes
An amazing little light machine. Works through snow easily and so easy to handle. I love that I done have to bother with a cord. The only complaint is that there is no directional cover...that would make it even more wonderful. I cleaned my walk and driveway, as well as my neighbors walks but I was totally covered in snow when I finished. A screen cover that directs the snow away from you would be a great addition to this product.
Written by a customer while visiting snowjoe.com
Customer Rating
3
I looked like a Snowman! Needs redesign!
on January 31, 2022
Posted by: Joe Homeowner
from Connecticut
I purchased this online because I was looking for something light & small to clear the deck off. I was also thinking it would be good for the front steps & walkway. Whoever designed the way the chute blows snow definitely did not put much thought into it. Unless there is absolutely no wind blowing, you will probably get 80% of all the snow you are trying to remove..to blow up in the air & right back on top of you. I looked like a snowman after using it for about 2 min & tried adjusting the angle & direction while using it. The videos make it look like the snow does not get on you, but that is not the case. I was considering just throwing it away. All it needs is some type of a lip at the top of the chute to redirect the snow from going straight up in the air. I used a leftover piece of a 4"x4" pvc hollow fence post. I cut 2 flat sides off and was left with a 4"x 4" angle piece. I attached it to the inside of the chute full width with self tapping screws. Once I used it, all the snow now blew in front of me. I realized I did not need a full 4" extension, so I cut 2 more inches off the angle piece so the snow hits a 4"x2" pvc angle. It works fine now. If I had the materials handy, I might have just used a piece of 4" pvc pipe & cut it in half & attached a piece full width 13" long across the top of the chute so the snow would just roll off it in front of the machine smoother. Either way, if you don't attach something to the top of the chute...plan on looking like a snowman if you run this for more than 2 minutes.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Pretty good on the grass
on December 16, 2020
Posted by: Atticus
from Westland, Michigan
I need to clear a path in my back yard to go to the bird feeder, and this was wonderful! However, when I went out to do the sidewalk and driveway, the blow back was so bad I couldn't see where I was going and ended up looking like a snowman, covered in snow from head to toe and 1/2 way down my neighbours sidewalk :( The snow is thrown straight out front and that's kind of a bummer, it blows back on you and what you just did. If it was blown to the side a bit, even slightly, to throw the snow to the side, that would be great. Even if it was set permanently to one side, that would be much better. And it is a bit awkward to use on a driveway, what with the turning and all and having to go back over what was just done. When the snow blows back on you, you just can't see where you're going. But, again, it was great on the grass and for making 1 pass on the patio :) Oh, I only had about 3/4 of an inch of snow on my drive. Thanks for reading this and I hope you can do something about the angle of the snow being thrown.
Written by a customer while visiting snowjoe.com