Customer reviews from snowjoe.com
Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Average customer rating
3.1
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
18
4 Stars
6
3 Stars
4
2 Stars
7
1 Star
15
Customer Reviews for Snow Joe - 24-Volt iON+ Cordless Snow Shovel | 13-Inch | Tool Only - Blue
Customer Rating
5
on January 25, 2026
Posted by: Frosty62
I use my neighbors and fell in love with it well before purchasing one in the near future.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with the Snow Joe Cordless Snow Shovel. We’re delighted to hear that using your neighbor’s unit left such a positive impression and that it performed well enough to earn your confidence for a future purchase.
Our goal is to design tools that are powerful, convenient, and easy to use, and it’s rewarding to know that the performance and overall experience stood out to you. We truly appreciate your interest in our product and look forward to welcoming you as a Shop Joe customer in the near future.
Your feedback means a great deal to us.
Thank you for taking the time to share your experience with the Snow Joe Cordless Snow Shovel. We’re delighted to hear that using your neighbor’s unit left such a positive impression and that it performed well enough to earn your confidence for a future purchase.
Our goal is to design tools that are powerful, convenient, and easy to use, and it’s rewarding to know that the performance and overall experience stood out to you. We truly appreciate your interest in our product and look forward to welcoming you as a Shop Joe customer in the near future.
Your feedback means a great deal to us.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don’t buy this
on January 14, 2026
Posted by: James 1984
Garbage I used it two times and it quit working started smoking don’t buy
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 15, 2026
Hello James,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Nice,but is lacking flexibility
on January 14, 2026
Posted by: T A H
from Wisconsin
The Snow Joe is a handy little piece of equipment, except for the lack of being able to direct the discarded snow. It only flows in one direction...straight ahead.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 14, 2026
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback regarding the Snow Joe 24V-SS13 Cordless Snow Shovel. We sincerely apologize for any inconvenience caused by the perceived limitations in snow discharge direction. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention.
We would like to clarify that while the unit does not include an adjustable chute, the direction of the snow discharge can be controlled by holding the cordless snow shovel at a slight angle to the right or left during operation. For optimal performance, we recommend throwing snow downwind and slightly overlapping each pass to achieve the most efficient snow removal.
Your feedback is extremely valuable to us, as it helps identify areas for improvement in product design, functionality, and overall customer experience. Please rest assured that your comments will be shared with our product and customer service teams for review.
If you have any additional questions or need further assistance, please do not hesitate to contact us. We are always here to help and appreciate your continued support.
Thank you for taking the time to share your detailed feedback regarding the Snow Joe 24V-SS13 Cordless Snow Shovel. We sincerely apologize for any inconvenience caused by the perceived limitations in snow discharge direction. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention.
We would like to clarify that while the unit does not include an adjustable chute, the direction of the snow discharge can be controlled by holding the cordless snow shovel at a slight angle to the right or left during operation. For optimal performance, we recommend throwing snow downwind and slightly overlapping each pass to achieve the most efficient snow removal.
Your feedback is extremely valuable to us, as it helps identify areas for improvement in product design, functionality, and overall customer experience. Please rest assured that your comments will be shared with our product and customer service teams for review.
If you have any additional questions or need further assistance, please do not hesitate to contact us. We are always here to help and appreciate your continued support.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Love my 24v shovel SS-13 MODEL
on December 21, 2025
Posted by: Greathunter
I love the machine it's a tough unit but I am finding it difficult to get parts for it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 22, 2025
Hello Perry,
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe 24V-ss13
on February 20, 2024
Posted by: Anonymous
from Wiconisco, PA
I love this shovel. I had a heart attack two years ago, and one of my concerns was moving heavy snow. This shovel is awesome and does a fantastic job. The neighbors asked where I bought it, and they want one too.
I need to replace the auger.......is it available as a replacement part? I ended up pushing against stone I didn't see, and it cracked.
Written by a customer while visiting snowjoe.com
Customer Rating
1
STAY AWAY
on September 10, 2023
Posted by: Bobby5488
from Yonkers. NY
This is trash. I went through 2 augers in about 30 minutes of using this. It's cheap plastic. If they made a steel augur it would be 100x better.
Written by a customer while visiting snowjoe.com
Customer Rating
1
piece of crap
on March 1, 2023
Posted by: stephlap
from canada
After 3 months my shovel dont start anymore just nothing,dead.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Mostly a Toy for Small Jobs
on January 3, 2023
Posted by: Queen32
from Saint Paul, MN
It's mostly a toy. It works for light small jobs on steps and walkways. However, more than 3" snow it is more work to use than it saves using a shovel. The unit is fairly heavy so requires good arm strength to move it forward into deeper snow. Have to take small bites to keep it from clogging down. Wish I could return it, but I didn't keep the box. Would not buy for Minnesota winters of any use. I was only planning to use it on a narrow strip along the side of garage next to neighbor's fence which made snow removal difficult, but this tool is not sufficient.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 4, 2023
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com