Customer reviews from weber.com
Weber - SmokeFire EPX6 Wood Fired Pellet Grill - Black
Average customer rating
4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
33
4 Stars
11
3 Stars
4
2 Stars
1
1 Star
9
78%of customers recommend this product.
(
40 out of
51)
Customer Reviews for Weber - SmokeFire EPX6 Wood Fired Pellet Grill - Black
Posted by: Fffffffffffffff
from Indiana
Verified Purchase:Yes
Do not buy this you’ll spend all your free time working on it and not getting paid to work on their product….junk
Response from weber.comBy Weber grills, March 22, 2024
We appreciate your feedback. Your satisfaction means a lot to us. We are so sorry to hear your experience did not match your expectations. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Un-Reliable Product and Service
on April 3, 2024
Posted by: KenK012024
from Lincoln, CA
Expertise:Intermediate
Purchased Jul - 2023. 1st time owning a pellet grill and a weber and one at this price level- so was pretty excited - got a nice cover for it and some weather proof bins for the pellets. Worked great for the 1st 5 mos then started to have some heating issues. Fire would go out in the middle of grilling and had to do a shut down and try again. This happened several times - then the unit experience some short and would not even turn on. I reach out to weber support and supplied my receipt as they asked - we went back and forth for weeks as they asked me to send pictures of dif parts and ask me stupid questions like "What error code are you seeing" after I explained I am getting no power on - then they asked me to become a grill tech and dismantle nearly every part of the grill and try to find the short? I am no tech and they should of sent one to troubleshoot this high-end grill under warranty - then they wanted to send me all of the electric components and have me replace all the internals myself but one of the parts would be on back-order for who knows how long - I had enough and reached out to the store who was shocked they wanted me to do all of that myself and told me to bring it back and they would take better care of me. Really disappointed.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 16, 2024
Thank you for sharing your experience with us. We apologize for the disappointment and frustration you experienced-- your satisfaction is very important to us.
We will bring your feedback to the appropriate teams. Feedback like yours is a valuable part of our process. Thank you!
We will bring your feedback to the appropriate teams. Feedback like yours is a valuable part of our process. Thank you!
Written by a customer while visiting weber.com
Posted by: Beware of Weber
Gender:Male
Verified Purchase:Yes
Had to have it exchanged Weber sent me a lemon! Customer support is the only thing quality about Weber these days.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
1
Damaged unit and poor attempt to complete repairs
on December 13, 2023
Posted by: D Fisherman
from VA
Verified Purchase:Yes
Shipped in a perfect box. When opened found damage. still not happy with parts they sent to repair
Response from weber.comBy Weber grills, December 13, 2023
Congratulations on your new SmokeFire EPX6 Stealth Edition grill! We are very sorry that the grill arrived with damaged parts. We are more than happy to help and make this right. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wow this thing is a BEAST. My favorite part is that it fits the Weber crafted accessories. I always have the need to smoke sauce in a Dutch oven, or stir veggies in a wok but didn’t have room. Now I can do both, all while being super stealth.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: D Pa
from IL
Gender:Male
Verified Purchase:Yes
Not what you would expect from Weber. The grill is flawed in several areas. Grease management is the worst heavy every use maintenance required. I have request a refund which is in progress. If you have ever owned a good pellet grill you will know this is not it. I will give credit on the look 10 out 10 function however 2 out 10. Weber really missed the mark as of now I’m sure they will get it revised down the road.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 6, 2022
Thank you for taking the time to share your feedback regarding your Smokefire EPX6. We are sorry to hear your experience did not match your expectations. We will be sure to share this information with our team. We are always looking to enhance our fan's grilling experience. We hope that you can give us another try in the future! If you have any questions, please do not hesitate to let us know!
Written by a customer while visiting weber.com
Posted by: Reggie01
from El Paso, Tx
Gender:Male
Verified Purchase:Yes
I believe this could a excellent product. However, I purchased my Weber Smokefire EPX6 Grill about a month ago. The Glowplug will not align up properly with the Pellet Grate to ignite the Wood Pellets. This Weber Grill has not functioned at all since it was delivered about a month ago.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 5, 2022
Thank you for your feedback regarding the Smokefire EPX6. We are so sorry to hear you had an issue with the glow plug not aligning properly. We can see that one of our reps has been working with you to get this resolved. Our Support team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: autzenpowers
from Bend, OR
Gender:Male
Verified Purchase:Yes
Was amazing for about a week. Then the power failed completely. Now the grill will not turn on and blows a fuse everytime I try to start it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 17, 2022
Thank you for providing your feedback. Please accept our apology for the disappointing issue you are experiencing, as that is not the quality we expect from our products.
We see that our Care team is working with you on a solution to get you grilling again ASAP. We will follow up soon to make sure that you are totally satisfied.
Thank you for your patience and for being a Weber fan!
We see that our Care team is working with you on a solution to get you grilling again ASAP. We will follow up soon to make sure that you are totally satisfied.
Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com