Customer reviews from weber.com
Weber - SmokeFire EPX6 Wood Fired Pellet Grill - Black
Average customer rating
4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
33
4 Stars
11
3 Stars
4
2 Stars
1
1 Star
9
78%of customers recommend this product.
(
40 out of
51)
Customer Reviews for Weber - SmokeFire EPX6 Wood Fired Pellet Grill - Black
Customer Rating
1
Decades long, good reputation ruined by this lemon
on April 17, 2024
Posted by: Frogman21
from DFW metroplex, TX
Nothing but trouble from the get-go. The ignition system sucks. The shut-down procedure takes 15 minutes and cannot be circumvented, even when it doesn't light. Pellet hopper doesn't feed properly. The electronics ... probe ports failed first, then the WiFi. Less than 2 years old and I'm giving it away to whoever's willing to haul this thing off. My kids are still using the pellet grill it replaced.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 1, 2024
Your feedback means a lot to us. We are so sorry to hear you are not completely satisfied with your SmokeFire EPX6. We want to know more and offer our assistance. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: low&slow
from chicago
Verified Purchase:Yes
added another technique to the cooking arsenal. weber quality abounds, super straight forward to use, probes work great and the app does as well except for the occasional updates but thats tech. big sous vide cook and i use it for the reverse sear, works great with a little smoke.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Fort Myers
Expertise:Intermediate
Verified Purchase:Yes
So far, very impressed with this grill. Clean up is easy, the interior light is a great addition, and it hold temperatures very well and steady.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: C. Robinson
from California
Verified Purchase:Yes
I want to love it, but its too early to tell. After about 4 cooks i had a temp.drop issue while cooking ribs at 250. It would not reheat, and started smoking terribly. I had to initiate a shut down, then restart. This worked, but it set me back about 40 minutes. Hopper was full and i had just cleaned the whole grill that morning. I am not new to grilling. I have a treager 780, a masterbuilt gravity series, and a green mountain grill. I am hoping this was just a glitch of some sort and not a recurring issue. If so, i will du p this thing in a heart beat since i have read so many other complaints. Also, i was using weber brand pellets.
Response from weber.comBy Weber grills, March 4, 2024
Your feedback means a lot to us. So sorry to hear about the temp drop issue you experienced. Our team wants to know more and offer our assistance. Please look for our outreach soon.
Thank you for your patience and for being a Weber fan!
Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
1
Expected better at this price.
on August 15, 2024
Posted by: Tom Mars
from Lafayette, La
Expertise:Intermediate
Everything internal not made of stainless is completely rusted out after 3 years of use, rendering it useless. Had problems with the hopper and motor from the start. Expected better quality at this price.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Jim Po
from WI
Gender:Male
Verified Purchase:Yes
Amazing grill, so easy a kid could use it. The smokeboost feature ensures an amazing smoky flavor throughout your food.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J Lynch
from Chicago
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
SmokeFire is great for a large family! You can cook multiple roasts and hamburgers and hot dogs for a crowd on this grill. We really love the delicious flavors as a result of cooking on this grill. The app works great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: NE_tim
from Panhandle of Nebraska
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Works very well. Held the temperature in 20 degrees and 20 mph wind. Very pleased as other have no been able to do so.
I would recommend this to a friend!
Written by a customer while visiting weber.com