Customer reviews from Pit Boss Grills
Pit Boss - Vertical Pellet Smoker - Mahogany
Average customer rating
4.3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
35
4 Stars
11
3 Stars
3
2 Stars
1
1 Star
4
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Pit Boss - Vertical Pellet Smoker - Mahogany
Customer Rating
5
Love it!!
on December 7, 2024
Posted by: Jimmie W
i love the smoker, easy to build and easy to use!! highly recommend for beginners
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Not happy.
on February 27, 2025
Posted by: Sara J
The control board dose not work right it turns its self on and off the the power button don't work.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 14, 2025
Hey Sara, we appreciate your feedback and allowing us an opportunity to assist! Please give our Pit Boss CARE Team a call at (480)-923-9630 when you're near the grill. We can help register, troubleshoot, and resolve this power issue while you’re on the line!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
So far so great!
on April 7, 2025
Posted by: Marcie W
So far, it's great!!!! Our first smoke was bone in split chicken breasts and chicken wings. It was easy, went smooth, and the end results was DELICIOUS!!! Only negative was the directions for the initial burn-off at the start was not very clear and made it slightly difficult to understand. Otherwise, we were so happy with the finished product that we can't wait to try our next receipe.... baby back ribs!
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Haven’t cooked in it yet. Seems nicely built.
on April 23, 2025
Posted by: Dalson V
Could use more instructional videos for people that have never used smokers before.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 26, 2025
Hey Dalson, thank you for your rating and review! For further content on your Copperhead Vertical, check out our Pit Boss YouTube Channel, or follow us on social media to see how others are getting the most out of their Pit! If you have any specific questions, you're also welcome to reach out to our CARE Team at (480) 923 9630.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Worth the money!
on May 10, 2025
Posted by: Olivia P
This is my first smoker. It is super easy to use and easy to keep clean.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Temper Issue
on May 19, 2025
Posted by: Earl K
The temperature guide states the grill achieve temperatures between 100 to 325 degrees. However the burnoff instructions state the grill has to be operated above 350 degree for proper burnoff. I can't get my grill above 265 degree.
Please help me with this issue.
Response from Pit Boss GrillsBy Gavin, CARE Team, May 24, 2025
Hey Earl, thanks for reaching out. It sounds like you're running into a temperature issue that we’d be happy to help with. A pellet grill should definitely be able to exceed 350°F for a proper burnoff cycle. If it’s not getting above 265°F, we recommend contacting our Pit Boss CARE Team at (480) 923 9630. We can walk through a few quick steps to identify the cause and make sure everything is working as it should.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Really Smokes
on June 1, 2025
Posted by: Craig H
Smoker fill completely even with smoke. Temperature control right on the money.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
New
on September 4, 2025
Posted by: Eric T
Easy to put together, simple instructions, good on sale price
Written by a customer while visiting Pit Boss Grills