Customer reviews from Pit Boss Grills
Pit Boss - Vertical Pellet Smoker - Mahogany
Average customer rating
4.3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
35
4 Stars
11
3 Stars
3
2 Stars
1
1 Star
4
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Pit Boss - Vertical Pellet Smoker - Mahogany
Customer Rating
5
New to pellet smoker
on July 7, 2020
Posted by: Jim69
from Tullahoma
Gender:Male
Love my new smoker first time was 5 Boston butts definitely great.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer service, Dansons Customer service, July 8, 2020
That's a packed smoker, great job!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Love Pit Boss
on May 6, 2024
Posted by: Daddy7985
from Sheboygan Wisconsin
Gender:Male
I bought this thing a three or four years ago now and the only issue I have is the temp setting is 25 degrees lower then it says it should be. Not really an issue but it's all I got for bad. Good is everything you eat coming out of this thing.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
No problem for me.
on April 8, 2020
Posted by: Oklahomaboy
from Oklahoma
Gender:Male
I bought this two months ago. 7 briskets 9 pork butts later no issues so far. Make sure you clean it and you won't have any problems
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, April 14, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great Customer Service - Awesome Product
on June 13, 2020
Posted by: Master1266
Gender:Male
I purchased a 3 series vertical pellet smoker. As with most grills/products like this, they have it packaged tightly and requires assembly. After assembly I was disappointed to discover the auger motor was not functioning properly and therefore the smoker would not feed pellets into the burn pot. I did not think I could get it back into the box to take it back so I called pitboss customer service. They were knowledgeable and diagnosed the issue very quickly. They sent me a new motor along with easy to follow instructions for installing which arrived in less than a week. Now the smoker works perfectly.
I'm so happy with how this pellet smoker works. I'm used to traditional smokers with the wood chips, etc. and I must say this pellet smoker is a step above. This beast heats up to temperature in less than 10 minutes. When turning on, it starts smoking in only a couple of minutes. I love the temperature range from 150-450... anything you can cook in an oven you can cook in the "Boss". I've cooks ribs, chicken, pork, salmon, shrimp and even meatloaf all with great tasting results. I'm gonna get a pizza into it today. What is also great is how easy it is to vacuum out the burn pot. You don't have to dismantle all the grates to get at it like some others. Just remove the heat shield and water pan and you have access. If you like sitting in your yard with a cold one smoking some nice meat, check this out. Thanks Pitboss!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 15, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Smokey Success (3 smokes in butt, ribs, burgers)
on June 23, 2020
Posted by: Barkman
from Indiana
Gender:Male
Hopefully a useful review. I recently lost a great friend, my old wood chip cabinate smoker. Loved that little guy. He gave plenty of smoke and predictable performance. Unable to get the same model, I made the move to my first Pit Boss/ first pellet grill.
I was worried about level and quality of smoke and was put off by many reviews, but as life without a smoker is no life at all, I decided to take the plunge. I use my smokers at least weekly, but am busy with a sack full of kids and a demanding job, so my dream of a stick burner is still 5 kids and a retirement away. I am three smokes in (Butt, ribs, burgers) will update this down the road) and here is what I have found.
First: READ THE INSTRUCTIONS! Especially if you haven't had a pellet smoker before. I ran into a relative with a similar model, which helped immensely. It's a different experience all together.
Assembly: Not terrible, but definitely a lot more than I expected. Took me maybe 45 min.
Burn off: Again, read the instructions. Do your burn off, it's quick, painless, and smells awesome.
Temperature control: As opposed to many smokers, this unit offers temperature controls on a dial that has increments of 25 to 50 deg increase or decrease. Some people complain about this, but most anybody that smokes has about 4 varying temperatures they would actually use regularly. When you get into the grill features, that's where you may wish you had more control. Worked ideally for the three differing smokes I've tried, including cheese filled burgers.
Smoke setting; I love... Love the smoke setting. This grill will run with smoke at 160 degrees. I used this to add extra smoke flavor without cooking too quickly. Made my burgers and ribs awesome.
Cook temp: the cabinate vacilantes widely between a little lower than your desire cook temp. While heating it can get quite a bit higher than your set temp. This is because it heats in cycles. It burns pellets to raise the temp, then circulates the hot air/smoke. Don't freak out. These variations are no different than what my stick burner buddies describe to me and had no ill effect on smoke time/quality.
Smoke flavor: Nothing is going to give you smoke as powerful as a charcoal/wood offset, but this does pretty great. If you like food so smokey you want it in your sinuses for days afterwards, this isn't the way to go. But we had great smokey food that was more than smokey enough, especially when we used the smoke only setting.
Other thoughts: I have a lot more to try with this, but I found that what we made, the settings we used, and the accessories we used (temp probe etc.) didn't disappoint. My crew, who loves smoked food, had nothing negative to say.
One note. If you are one that works with drippings from your smoked meats (like me) oddly this smoker produces very little in the ways of drippings.
To me this smoker/grill is a win. Will update again in a few more smokes.
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 23, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Rough start great finish !!
on July 4, 2020
Posted by: 8500
from Chandler OK.
Gender:Male
Two weeks after purchase the control board screen warped & lost display, contacted customer service I was asked for a picture of the board & was sent a new board. Due to the Covid the part was back ordered in the mean time I continued to use the smoker with very good results using a probe to monitor the temperature. I also replaced the Pitboss logo from the top of the door with a temperature gauge from another grill. Both thermometers stayed within 10-20 degrees of what I had set the dial to. The new control board has finally arrived will replace it when the old board dies completely. All in all Great smoker & excellent customer service BTW got 3 free bottles of Pittmaster rubs w/the new control board.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, July 5, 2020
Thanks for the review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
great food
on August 3, 2020
Posted by: roadie76
from denver
Gender:Male
best purchase for making food i ever made. great chicken, beef and ribs. i dont cook ever, but i do when i use the pitboss and it turns out excellent each time.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, August 4, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Hands Down Best Investment!!!
on November 23, 2020
Posted by: ChrisG82
from Church Point, La
Gender:Male
For lil over $300 you can’t beat this smoker. In no time you’re burning and smoking. Came with one meat prob but not a big deal. Love the clear glass to see the smoking progress. First time smoking was under 6 hours and had to put 20oz of water 3 times. But still not a big issue. Looks awesome on the porch, “smoke-appeal”. Huge hopper, dumped a whole 40lb bag of pellets and think probably could of took some more. I’m beyond Ecstatic with this smoker and so is family after those ribs and chicken!!!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, November 24, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills