Customer reviews from Pit Boss Grills
Pit Boss - Vertical Pellet Smoker - Mahogany
Average customer rating
4.3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
35
4 Stars
11
3 Stars
3
2 Stars
1
1 Star
4
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Pit Boss - Vertical Pellet Smoker - Mahogany
Customer Rating
1
upright smoker
on November 11, 2024
Posted by: Doctor Sheriff
from Alabama
Gender:Female
This was a gift from my children & it has not been 2 years since it was purchased. I have had to replace the control board 3 times & the ignitor once. The control boards must not be made to last. I have also called Pit Boss after most of my smokes for error codes. I am very disappointed with the product!
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Alex, Customer Care, April 18, 2025
"We sincerely apologize for your disappointing experience. We take customer satisfaction seriously, and we would like to resolve any issues you’ve encountered. Please don’t hesitate to contact us at 480-923-9630 so we can address your concerns."
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
In love
on December 8, 2022
Posted by: J mo
from Ionia mi
Gender:Female
Bought this smoker for processing venison, I made Jerkey, meat snacks, and salami. All were awesome to cook with very little effort. Since owning this smoker, I have made Mac n cheese, meatloaf and last weekend chocolate chip cookies and cinnamon rolls.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Best for the money!
on May 31, 2020
Posted by: Pariddler
from Pennsylvania
Gender:Male
Still happy 8 months in and used every other weekend at least! The only minor complaint is that the temp does vary about 20 degrees up and down between the time it calls for fuel and the time it stops. I’ve had other electric units, gas units and charcoal units in past. This little guy for the money is well worth it. Seeing other reviews on here that are saying bad things make me wonder about the user. Take the time to clean the smoker, store it in a dry area and or make sure your pellets are dry always and you should have no issues. That goes for any pellet unit!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, May 31, 2020
Thanks for the review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
GREAT UNIT & CUSTOMER SERVICE
on June 14, 2020
Posted by: GRRUMPA
from az. SCENIC
Gender:Male
I agree with the gentleman that had issues with the control panel needs to be relocated.
I'm on my second controller & it is starting to separate the clear cover is all ready starting to peel at the top & I've only cooked 5 times scent I installed the new one (under warranty).
I called the customer service department and they sent out the new one with out any hassle (THANKS) OTHER THAN that problem it is a great unit. Kept pillets dry clean out the burner & you should be able to smoke at hi temps with out fire occurring
Again we need to move the controls to better spot or a better cover for the controls
I'm on my second controller & it is starting to separate the clear cover is all ready starting to peel at the top & I've only cooked 5 times scent I installed the new one (under warranty).
I called the customer service department and they sent out the new one with out any hassle (THANKS) OTHER THAN that problem it is a great unit. Kept pillets dry clean out the burner & you should be able to smoke at hi temps with out fire occurring
Again we need to move the controls to better spot or a better cover for the controls
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 15, 2020
thanks for the review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Very easy to use....great customer service
on October 27, 2019
Posted by: PAP3rd
from Boston MA
Gender:Male
Very user friendly. Maintains temperature. I use this every week and have cooked all types of meats and poultry with great results. Also, you can't beat the customer service. If anything, i wish i bought the bigger one.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Perfect brisket
on April 2, 2024
Posted by: BarryK
from Boerne, Texas
Gender:Male
I never could get charcoal temperature in the right range. The Pit Boss Series 5 makes up for my weaknesses. I now cook the brisket at 225°, wrap it in aluminum foil when the internal temperature hits 165°, and remove when the internal temperature approaches 200°.
My family loves the result.
My family loves the result.
Response from Pit Boss GrillsBy Pit Boss Customer Service, April 11, 2024
Currently drooling over here! We're so glad you found a BBQ solution that works for you. Thanks for being a part of #PitBossNation
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Excellent first run
on January 31, 2020
Posted by: Anonymous
from Pittsfield mass
Gender:Male
I got my pit boss smoker for Christmas just set it up did the burn in seasoning
Smoked a pork loin Awsome Awsome awsome
Smoked a pork loin Awsome Awsome awsome
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service., March 12, 2020
Thanks for the great review Vic. Keep those pictures coming and be sure to share your cooking successes.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
YOU HAVEN'T BOUGHT ONE YET!!!
on November 28, 2019
Posted by: Boss Hogg
from Tucumcari, NM
Gender:Male
Bought one last summer (Pit Boss 3). I build and sell smokers as a hobby. But sometimes I want to just relax and hanging out. These smokers allow me to do just that. Have you meat ready with you favorite seasoning. Prime your unit, set in your meat. set your desired temp. and go get your favorite brew and JJJUUUUSSSTTT HHHHAAANNNGG!! The big boys I build are great. You cannot out cook them. But this Pit Boss turns out some great food. Just last week bought some country style pork ribs. Put on my favorite seasoning RS. Best there is. Set the Boss on smoke. Smoked for 2 hrs. Pulled and rapped in foil. Set the Boss on 275, pulled them off 3 hrs later. Juicy, falling of the bone!! You have heard the old " Slap Yo Mama!! Just don't say it in front of mama. It's Christmas. Do your family a favor. Get one!!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills