Customer reviews from Pit Boss Grills
Pit Boss - Sportsman 820 Sq. In. Pellet Grill with Wi-Fi & Bluetooth Connectivity - Black
Average customer rating
4.5
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
43
4 Stars
11
3 Stars
2
2 Stars
3
1 Star
2
97%of customers recommend this product.
(
31 out of
32)
Customer Reviews for Pit Boss - Sportsman 820 Sq. In. Pellet Grill with Wi-Fi & Bluetooth Connectivity - Black
Customer Rating
4
First burn off successful
on March 30, 2025
Posted by: Mike M
Auger very quiet. Didn't think it was working. I do now. Wandered around heat goal above and below. Overall probably averaged out. App cool. Disconnects a lot but comes right back. Timer worked in app and it recognized heating and eve turned it off. Pretty cool. Hope it works for a long time
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
850 Sportsman
on April 19, 2025
Posted by: Shane S
The grill works great. I will say that the app is a bit lame, and the registration was clunky (didn't even have my model type to select). Replacing my 8 year old 700. Hope this one lasts as long.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Love it! except having to replace the board 3x now
on April 29, 2025
Posted by: Jashir86
from Idaho
Gender:Male
I bought this on a sale for a killer deal and absolutely love it!
My only con (and its significant) is that i have had to replace the Control Board 3 times now.
The grill has a cover for it and is plugged directly into an outlet not an extension cord.
My only con (and its significant) is that i have had to replace the Control Board 3 times now.
The grill has a cover for it and is plugged directly into an outlet not an extension cord.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 30, 2025
Hey Jashir86, we’re glad to hear you love the grill and scored a great deal, but needing to replace the control board three times is definitely not the experience we want for you. If you run into issues with power again and the fuse is intact, try to leave the grill plugged into a power source for 10-15 minutes before initially powering it on, and let us know if that helps!
If this continues to happen, we’d really like to take a closer look and help prevent further issues. Our CARE Team is here to support you if you'd like to reach out for additional troubleshooting.
If this continues to happen, we’d really like to take a closer look and help prevent further issues. Our CARE Team is here to support you if you'd like to reach out for additional troubleshooting.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Is my grill supposed to start all by itself???
on May 1, 2025
Posted by: James S
I've had my Sportsman for 1 year now and I'll say that I really enjoy using it...Except for two flaws. One minor, one could have burned my house down. The belly pan rusts immediately. Have you ever heard of stainless steel? But what really scares me is that last night it started up all by itself. We can see it on the ring cam just coming to life. When I was leaving for work I could hear it. HOT!!! Good thing the cover was off!! Unplug the grill after every use. Even if it is off.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, May 3, 2025
We’re glad to hear you’ve been enjoying your Sportsman overall, but we definitely understand your concern. For safety, we always recommend unplugging the unit when not in use, especially since the grill cannot power on by itself unless it receives power. If you’d like to explore replacement options for your broiler pieces or need help with maintenance, we’re happy to assist.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
unable to use,
on May 4, 2025
Posted by: David T
purchased the sportsman 820, on saturday the 3rd got it home and went to do the first burn to burn off any residues, went to set the temp and led display was real dim, set to 400 and let it run for about 40 minutes and noticed you could not see the display at all, bummer, not cooking dinner on it tonight. Even though it was saturday i figured I would call pit boss, after being on hold for about 5 minutes a gentleman answered, very polite and asked how he could help me and I explained the situation and we registered the pit and sent a link so he could get a pic of the display and said the replacement board to take care of the issue was being shipped out. I was really not happy when the display did not work being the first time to use it, but with the positive attitude and the help from the gentleman on the phone I was happy that I did buy a product with very good service dept to resolve issues,
Written by a customer while visiting Pit Boss Grills