Customer reviews from Pit Boss Grills
Pit Boss - Sportsman 820 Sq. In. Pellet Grill with Wi-Fi & Bluetooth Connectivity - Black
Average customer rating
4.5
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
43
4 Stars
11
3 Stars
2
2 Stars
3
1 Star
2
97%of customers recommend this product.
(
31 out of
32)
Customer Reviews for Pit Boss - Sportsman 820 Sq. In. Pellet Grill with Wi-Fi & Bluetooth Connectivity - Black
Posted by: Cobblewobble
from Victoria, TX
Gender:Male
Verified Purchase:Yes
Much bigger than I anticipated. Ordered this while intoxicated but definitely pleased with the results. Already did an excellent pork shoulder and some awesome Dino Ribs. Love the consistency of the heat and even the smoke flavor imparted by the pellets.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Worst smoker ever
on January 2, 2024
Posted by: Jo187
We have had our grill just under a year and it is broke for the 3rd time. It's always unplugged and covered ona covered porch when not in use. I will never buy another pitboss smoker.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Posted by: Anonymous
from altoona pa
Gender:Male
Verified Purchase:Yes
First time I used it I made pulled pork and a brisket flat. I'll never go back to a vertical smoker.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Haley, Pit Boss Customer Service, October 1, 2021
Thanks for sharing those awesome photos of your Sportsman!
Meat is lookin delicious!
Meat is lookin delicious!
Written by a customer while visiting Pit Boss Grills
Posted by: Ray E
from New Jersey
Gender:Male
Verified Purchase:Yes
I love my SPORTSMAN 1100 WOOD PELLET GRILL! We had a smaller pit boss grill last year, but were running out of space when we did large meals. I upgraded to this bad boy and I am very happy I did so. We did have some minor issues with the grill and Pit Boss support is awesome! They made everything right and they have always been awesome, even when you call them with questions. I love the brand and the fact that they stand behind their product.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Haley, Pit Boss Customer Service, June 17, 2021
We appreciate your honest review, and we would love to see what you smoke on it next!
Feel free to share photos/videos on social media and tag us!
Feel free to share photos/videos on social media and tag us!
Written by a customer while visiting Pit Boss Grills
Posted by: Dag82875
from Sioux Falls SD
Gender:Male
Verified Purchase:Yes
Works amazingly easy assembly and great warranty will buy more from pit boss to go with the sportsman 1100 and my vertical series 7 love my pit bosses
Response from Pit Boss GrillsBy Haley, Pit Boss Customer Service, October 1, 2021
How cool you own two Pit Bosses!! Share with us all your amazing cooks!
(@pitbossgrills)
(@pitbossgrills)
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great Grill
on May 20, 2024
Posted by: 3 Dog
from Minnesota
Gender:Male
I have been cooking with this since April of 2024. The temperature is spot on. The wifi works great. It was easy to assemble. I've used it as an all-day smoker and for grilling burgers after work. I LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Great smoker...questionable tech
on August 18, 2024
Posted by: Dfuller
from Phoenix, Az
Gender:Male
I've had my smoker a little over a year now and my display is completely out. I've also always had problems connecting to the smoker through the app, so I often have no idea what temp I'm cooking at unless I put a thermometer in there to check.
The smoker is great and easy to use when everything is working right. The food is delicious, just wish I didn't have to go the manual way of knowing my cooking temp.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
Thanks for your feedback. It’s great to hear you’re enjoying the smoker overall and that it’s turning out delicious food—but we understand how frustrating it is when the display and app features aren’t working as they should.
Please reach out to our Customer Care Team at (480) 923-9630 so we can help troubleshoot the issue and get everything running smoothly again.
Please reach out to our Customer Care Team at (480) 923-9630 so we can help troubleshoot the issue and get everything running smoothly again.
Written by a customer while visiting Pit Boss Grills
Posted by: Danny V
from Fort Hood Tx
Gender:Male
Verified Purchase:Yes
Amazing Grill, shoukd have bought this grill a long time ago....
I would recommend this to a friend!
Response from Pit Boss GrillsBy Haley, Pit Boss Customer Service, May 17, 2021
Thank you for sharing those awesome photos!! We are so happy you are enjoying your Pit Boss!
Written by a customer while visiting Pit Boss Grills