Customer reviews from Newair
NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
27
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
4
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Customer Rating
1
I am not satisfied with the cooling ability of this device.
on September 11, 2022
Posted by: Richard
from North Carolina
Verified Purchase:Yes
The device does not have the cooling ability it should have. I intend to sell it this winter and replace it with another vendor.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Amazing
on June 14, 2022
Posted by: TonyTheTechnician
from Indianapolis, IN
Verified Purchase:No
Just got this unit for my 2 story house and upstairs has trouble cooling. This cools so fast and is very quiet compared to others I've used. It's extremely easy to setup and install. And looks and performs much better than your standard window units. Plus this has a fan mode, dehumidifier mode and a heating mode.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
The perfect climate control system for the new studio!
on February 13, 2023
Posted by: Farpoint Farms
from The Mountains of North Carolina
Verified Purchase:No
I am building a new studio out of a shed and decided I'd need a climate control system for it. This unit's huge 14K BTU output was the perfect pick. With both heat and A/C, it can handle things year round. While winter here is stopping me from testing the A/C portion of this, The heater is working great and it keeps the area dry and warm. I have no doubt that when needed, the A/C part of it will work just as well. Overall I am happy with it! It's a lot quieter than I thought it would be, and it takes up little floor space.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Energy Efficiency
on July 8, 2022
Posted by: Tania
from Seattle
Verified Purchase:No
The air conditioning is silent. And it cools down very well. I live in a 2 bedroom apartment and I am using this air conditioner every day as a replacement for our central air conditioner. I realize that we are saving a lot more energy than last year with it. I would recommend it, especially in the summer. I need to adapt our window for the air outlet because it is a little bigger than the window vent kit that comes with it.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and and for sharing your thoughts about your experience using your NAC14KWHH2. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
Does Not Last Very Long.
on September 2, 2022
Posted by: Michalo95
from San Diego, CA
Verified Purchase:No
Was very impressed with it at first, but then it all went downhill. I owned this portable AC for 28 days now and this morning I noticed a "FL" fault appear on the LCD. I thought okay, it just need to drain it. After that, everything ran okay for about 30 minutes until the "FL" fault returned. Once again I went ahead to drain it, but no water really came out. At this point, I decided to tilt the AC on it's face to see if I can troubleshoot it. But the second I did that, water leaked everywhere and soaked my rug!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: RadGirlLvs2Shop
from San Diego, CA
Verified Purchase:Yes
I was skeptical but decided to take a chance and purchased this. WOW! From the moment I turned it on I was surprised. It's super quiet but don't let that fool you. This baby cooled my 400sf sunroom in less than 30 minutes! I don't know why I waited so long to buy this. I live in the east county of San Diego and our heat can hit triple digits on a hot day. I highly recommend this product. You won't be disappointed.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair
Written by a customer while visiting Newair
Posted by: AshleyM
from Columbus, OH
Verified Purchase:Yes
This unit works well for cooling.
However, it is LOUD. And I actually like loud fans, but this makes loud buzzing noise that are occasionally accompanied by a whistling sound. Ive only ever owned window units, so maybe this is normal, but it sounds just like the exterior AC unit but inside my bedroom. I find that buzzing noise extremely unpleasant, so it's taking everything in me to get used to this god awful noise.
However, it is LOUD. And I actually like loud fans, but this makes loud buzzing noise that are occasionally accompanied by a whistling sound. Ive only ever owned window units, so maybe this is normal, but it sounds just like the exterior AC unit but inside my bedroom. I find that buzzing noise extremely unpleasant, so it's taking everything in me to get used to this god awful noise.
Response from NewairBy Newair, Customer Service, August 30, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Islandgirl
from Arkansas
Verified Purchase:Yes
Great AC. Have not used heater yet. AC wors well keeps living room cool.easy to set up.
Response from NewairBy Newair, Customer Service, August 30, 2022
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair!
Written by a customer while visiting Newair