Customer reviews from Newair
NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
27
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
4
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Posted by: sandra
from Huron, SD
Verified Purchase:Yes
setup was easy works great except the outside vent needs a screen for it to protect birds from getting in it
Response from NewairBy Newair, Customer Service, August 30, 2022
Thank you for the 5-star review and for sharing your thoughts about the unit NAC14KWHH2. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Islandgirl
from Arkansas
Verified Purchase:Yes
the only thing I wiah ir had was some sort of screen on the outside vent to keep anything from coming in
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: XMCross13
from Kerens, TX
Verified Purchase:Yes
This unit was very easy to install although I did have to adjust with my own invention to fit RV window. I purchased to use in the toy hauler/guest sleeping area of my RV. I've used over a month in a record hot Texas summer. Cools the area wonderfully and has a very quiet operation especially in comparison to the other RV units. Love the swing feature which just means the vent continuously moves the direction of the air output. Have not had a chance to test the heater portion but will give feedback when I do. .
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I would recommend this unit to everyone I know.
on November 9, 2022
Posted by: Zee
from CA
Verified Purchase:No
Whether you are using this to heat or cool, it works very fast.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Michalo95
from San Diego, CA
Verified Purchase:Yes
Was very impressed with it at first, but then it all went downhill. I owned this portable AC for 28 days now and this morning I noticed a "FL" fault appear on the LCD. I thought okay, it just need to drain it. After that, everything ran okay for about 30 minutes until the "FL" fault returned. Once again I went ahead to drain it, but no water really came out. At this point, I decided to tilt the AC on it's face to see if I can troubleshoot it. But the second I did that, water leaked everywhere and soaked my rug!
Response from NewairBy Newair, Customer Service, September 7, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
I can finally work in may garage again!!
on September 8, 2022
Posted by: southern coastal cooking
from Madison, MS
Verified Purchase:No
My garage was getting so hot during the summer down here in central Mississippi it would just be unbearable for me to work in and my garage freezers and ice machines where always breaking down. Now with the portable Newair 14,000BTU Unit my garage is comfortable again and my freezers are working much better! If this unit dose what it dose in my crazy hot garage I am sure it could cool any room in a house.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NAC14KWHH2. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NAC14KWHH2. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: OLDTEX
from Texas
Verified Purchase:Yes
THIS WAS HALF THE PRICE OF MY LG 14,000 BTU AND THIS ONE HAS HEAT ALSO. I PUT A TEMP. GAUGE TO SEE IF IT WAS PUTTING OUT 60 DEG. TEMP. AND IT WAS. GOOD A/C FOR THE MONEY. VERY PLEASEC.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2 . We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NAC14KWHH2 . We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Ryan M.
from San Diego
Verified Purchase:Yes
Great ac cools my whole 1 bedroom apartment set on an average setting around 68 and cools down to 60 but then I’d have to wear a jacket. Works great great purchase would buy again 100%
Response from NewairBy Newair, Customer Service, August 30, 2022
Thank you for the 5-star review and for sharing your thoughts about your experience using your NAC14KWHH2. Thank you for choosing Newair!
Written by a customer while visiting Newair