Customer reviews from Newair
NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Average customer rating
4.3 out of 5
4.3
(40 Reviews)
Open Ratings Snapshot
Rating breakdown 40 reviews
5 Stars
27
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
4
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for NewAir - 500 Sq. Ft Portable Air Conditioner + 11,000 BTU Heater - White
Customer Rating
4 out of 5
4
Easy to Set Up AC/Heater
on December 11, 2023
Posted by: BR
from Evans, WV
Verified Purchase:No
After having trouble with two units, NewAir has agreed to replace my AC/Heater with another unit, even though it is out of warranty. While I can't honestly give this particular unit a 5 star review, I can say this - when it worked, it *really* worked. The heat and AC both would hold a constant temperature and easily kept my workspace at a comfortable temperature, no matter the weather outside. Additionally, I do have to give an extra star based on the customer service and the fact that they are willing to replace the unit.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NAC14KWHH2. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Newair 14,000 BTU Portable Air Conditioner and Hea
on September 8, 2022
Posted by: DJ906
from Marquette, Michigan
Verified Purchase:Yes
This has been a great purchase. It is cooling and dehumidifying our basement. It has become out adolescent son and his friends hangout again!
Response from NewairBy Newair, Customer Service, September 9, 2022
Thank you for the 5-star review and for sharing your thoughts about the unit NAC14KWHH2. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
So far, sooooo cool!
on October 15, 2022
Posted by: Some One
Verified Purchase:Yes
Very satisfied with this AC/Heater unit. Kept my dogs, wife and I cool throughout the hot/humid summer! Now we’ll see how the heater does during the winter.
Response from NewairBy Newair, Customer care, October 17, 2022
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
3 out of 5
3
Nice but way to loud!
on September 21, 2022
Posted by: Light sleeper
from Northern California
Verified Purchase:Yes
Unit works well but it is very loud! I had to return it because it was way to loud to run while sleeping. I purchased this for cooling off just my bedroom at night and not the whole house..unfortunately it is so loud I couldn't sleep. Day time use would be fine but if you are a light sleeper this unit isn't for you.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
DO NOT BUY THIS PRODUCT
on November 27, 2023
Posted by: Brie
from West Virginia
Verified Purchase:No
I purchased this unit in August 2022. The first time we used the heat, it did not work correctly. They replaced the unit in October 2022. It did the same thing. (The water has to be emptied every hour! Annoying!) They told us to use it anyway. We left the water cap off and let it drain into a container so we could empty twice a day instead of every hour. Now, after just over a year of use, the unit does not work at all. It can not be replaced and I was just informed that the "parts used for the heating function are NON REPLACEABLE." This unit is far too expensive to only get one year of use and not be able to replace parts.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
Easy
on August 9, 2022
Posted by: Kris R.
from Chicago
Verified Purchase:Yes
More compact and quieterthan my previousportable,sleek and easy to maneuver.
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
Good product
on September 1, 2022
Posted by: Halen
from Denver colorado
Verified Purchase:Yes
It's a little louder than I hoped but it works great and doesn't take up much space. Overall pretty good value
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your NAC14KWHH2. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your NAC14KWHH2. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
I would buy this again!
on November 2, 2022
Posted by: Bourbon_stillz_millz79
from Illinois
Verified Purchase:No
This using is amazing!!! Easy to use and the heat and cold air blows out! Super powerful. Will help stay ahead of inflation! BUY IT!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NAC14KWHH2. Thank you for choosing Newair!
Written by a customer while visiting Newair
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