Customer reviews from jbl.com
JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Average customer rating
3.9
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
102
4 Stars
37
3 Stars
15
2 Stars
25
1 Star
17
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Customer Rating
1
The most frustrating headphones I've ever owned
on January 16, 2024
Posted by: bob272bob
from Springfield, MO
These have limited functionality with audio control compared to other over-ear Bluetooth headsets I've owned, and the failure to auto-pair with my devices is super frustrating. I have to open bluetooth settings and manually pair these every time I want to use them with my iPhone, with my desktop PC, or with my Chromebook - and half the time after I do get them paired they're not recognized as an audio output device.
Skip these, Plantronics Backbeat PRO are superior in every way. I've had a pair of those for seven or eight years and the only reason they were replaced was the lining on the ear covers was fraying, everything else still works fine. These 660s were a birthday gift and I wish I'd have just bought new Plantronics before, I'm probably going to keep using those even with the plastic coming off.
Response from jbl.comBy Customer Support, Customer Support, January 17, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Live 660NC is compatible with the JBL Headphones app where you can do more such as controlling the features of the headphone. Also, to isolate the issue with the pairing, you may try to reset your unit. First, turn the headphones on then press and hold "Volume +" and "Volume -" for more than five seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Unbearable
on May 17, 2024
Posted by: Karen W
Unless you have a small ear, do NOT buy these head phones. You will be in pain within minutes. I recommend an oval shape if you are purchasing an over the ear headphone.
Response from jbl.comBy Customer Support, May 17, 2024
Thank you for your feedback. We understand that the fit of our JBL Tune 660NC didn't meet your expectations. This unit is an on-ear headphones that are designed to sit lightly on top of your ears rather than around or over them. If it's tight, you may adjust the headband of the headphones or you might want to check our over-ear models which fully enclose your ears with padded cups.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible build quality
on October 1, 2024
Posted by: James384
from Ottawa
I bought this not too long ago and it didn't even last a week. Snapped from the part that extends, dont buy this EVER.
Response from jbl.comBy Customer Support, October 2, 2024
Thanks for your feedback. Our JBL Live 660NC comes with a one-year warranty that covers damages if the product breaks under normal use conditions. Please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great gift idea
on April 29, 2025
Posted by: Cry2
from LA
Love this my husband does not take them off for nothing
Written by a customer while visiting jbl.com
Customer Rating
5
Great Noise Cancelling and Well Built!
on April 8, 2021
Posted by: ANdru613
from Miami, FL, United States
[This review was collected as part of a promotion.] After using these headphones for now quite some time, they are fantastic. The best parts about them is how durable and strongly built they are, in addition to being also lightweight. They really seem to quite handle any sort of situation. They also fold up and the ear cups do twist, making them super portable.
I have used the headphones on a flight and they were perfect for the airport, on and off the plane, and simple connectivity to my phone.
The noise cancelling is one of the most impressive things about the JBL Tune 660's! They took out the outside sound with no problems. I couldn't even hear people talking, and I hardly heard the typical airplane engine sound. In my opinion, they match almost equal to over ear style headphones noise cancellation (I have JBL E65btnc for reference). That's super impressive for on ear style headphones! That really took me for surprise!
As for button controls are basic for what they are. Volume up, down, play, pause all worked fine with my phone. (I just find it easier to use my phone to adjust play/pause volume up/down.)
As for sound quality, they are great, but not amazing. The Bass is definitely there. Mid's, Hi's Low's are pretty clear. I do think a lot of sound does go missing since they're on ear and not over ear. So you're kind of missing that "3D surround sound" that you'll get from over ear.
To sum it up, for middle class style headphones they're great! If you're a type of person who's very on the move, and while in a car, train, plane, etc. wants to jam up some nice sounding music, then these are the right headphones for you. If you're more of a Sound guy or studio who cares a lot about the sound quality, go with the over ear to get the full experience. Highly recommended for the average buyer!
I have used the headphones on a flight and they were perfect for the airport, on and off the plane, and simple connectivity to my phone.
The noise cancelling is one of the most impressive things about the JBL Tune 660's! They took out the outside sound with no problems. I couldn't even hear people talking, and I hardly heard the typical airplane engine sound. In my opinion, they match almost equal to over ear style headphones noise cancellation (I have JBL E65btnc for reference). That's super impressive for on ear style headphones! That really took me for surprise!
As for button controls are basic for what they are. Volume up, down, play, pause all worked fine with my phone. (I just find it easier to use my phone to adjust play/pause volume up/down.)
As for sound quality, they are great, but not amazing. The Bass is definitely there. Mid's, Hi's Low's are pretty clear. I do think a lot of sound does go missing since they're on ear and not over ear. So you're kind of missing that "3D surround sound" that you'll get from over ear.
To sum it up, for middle class style headphones they're great! If you're a type of person who's very on the move, and while in a car, train, plane, etc. wants to jam up some nice sounding music, then these are the right headphones for you. If you're more of a Sound guy or studio who cares a lot about the sound quality, go with the over ear to get the full experience. Highly recommended for the average buyer!
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting jbl.com
Customer Rating
5
Nice headphones.
on May 3, 2021
Posted by: Kalicat
from Florida
[This review was collected as part of a promotion.] First off I want to say these headphones are very comfy. They are adjustable and fit nicely over my ears. I do have smaller ears, so for me I think it’s a great fit. The headphones themselves are aesthetically pleasing. I like the simple and sleek design. The right side has your power button, volume adjustment, noise cancelling button adjustment and the jack for the cord if that’s your preference. I really like that JBL added that feature, so you can choose between that or using Bluetooth. The left side has the port for charging the headphones. Both sides swivel which is cool too.
Now as far as sound goes I’ve tried all genres from rock to hip hop, dance and different types of electronic. The sound is great, but when you are listening to a song with deep bass I noticed you need to have the headphones on perfectly, otherwise you get some reverb. In my case, the left ear piece seemed to have the reverb. (Mind you, this only happened with the music turned all the way up.) After playing around with the headphones and listening to other songs I realized If they are off slightly from your head the reverb can happen. Once I realized this I didn’t have any issues. These headphones really do sound good. I honestly can turn up the volume on most songs.
As far as the noise cancelling feature they really do block out sounds very well. I used these while walking around the house, brushing my teeth with my electric toothbrush and lots of other background noises. I couldn’t hear a thing. These headphones have three features for noise cancellation. You can choose how much you want to block out, which I think that’s an awesome feature. These headphones also come with Google assistant and Alexa built-in. Unfortunately, I don’t use either of those so I can’t review that aspect. I do have an iPhone, so Siri can be activated too.
Overall these are really nice headphones. I would definitely recommend them if the features described are something you’re looking for. One thing that’s really cool is when you’re listening to music and take them off they pause the music. Then when you put them back on they resume. I love that! You can also adjust this feature. JBL never disappoints with sound quality. They really out did themselves with these. Style and comfort are a 10/10. Sound and performance I would also give a 10/10. I love these headphones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
All In One Excellent Headphones For Google Phones
on April 18, 2021
Posted by: SantiagoG6
from Winter Haven, FL, United States
[This review was collected as part of a promotion.] Trust my review I am very picky when it comes to headphones.
I definitely recommend these JBL Tune 660NC.
These on ear headphones will surprise you for the price.
Here is my rating and a couple of feedback for each category for them so that you know how they will work for you like they worked for me and my rating for them. I do have a full review below that though. Overall for Google Phones they connect fast, work hand in hand with the features of Google such as Voice Assistant and for me the active noise cancelling feature works awesome for me to where I don't have to take them off if I want to talk to someone or when I don't want to hear anything else around me when playing music or taking a call.
I definitely recommend these JBL Tune 660NC.
These on ear headphones will surprise you for the price.
Here is my rating and a couple of feedback for each category for them so that you know how they will work for you like they worked for me and my rating for them. I do have a full review below that though. Overall for Google Phones they connect fast, work hand in hand with the features of Google such as Voice Assistant and for me the active noise cancelling feature works awesome for me to where I don't have to take them off if I want to talk to someone or when I don't want to hear anything else around me when playing music or taking a call.
>Fit 4/5 Covers my ears almost completely and a little snug though but with anyone with bigger ears will get that on ear headphone feel and fit. Can use it for active use such as in the Gym for like walking, running and weightlifting but would not recommend for crossfit or high intensity workouts when I tried it they would slip off or would not stay on. No upside down either.
>Connectivity/Use 5/5 Paired fast with Google Pair and worked seamlessly with music, phone calls and voice assistant app Google Assistant
>Battery 5/5 Have not had to charge it yet and its been 5 days!
Sound 4/5 Clear crisp JBL sound I love. Could be a little louder though. Used it with different genres so you can def hear the individual highs, mid and lows. Can use your equalizer in your app to adjust it Also people around you cannot hear you turn it up so great to use on airplane and library.
>Noise Cancelling Feature 4/5 Only cancels completely when playing music which that what JBL means by Active Noise Cancelling. But love it cause I don't have to take them off when having a conversation with people. Cancels Noise when I need them too. Only 4 because if someone is looking for noise cancelling completely you wont get that with these.
>Connectivity/Use 5/5 Paired fast with Google Pair and worked seamlessly with music, phone calls and voice assistant app Google Assistant
>Battery 5/5 Have not had to charge it yet and its been 5 days!
Sound 4/5 Clear crisp JBL sound I love. Could be a little louder though. Used it with different genres so you can def hear the individual highs, mid and lows. Can use your equalizer in your app to adjust it Also people around you cannot hear you turn it up so great to use on airplane and library.
>Noise Cancelling Feature 4/5 Only cancels completely when playing music which that what JBL means by Active Noise Cancelling. But love it cause I don't have to take them off when having a conversation with people. Cancels Noise when I need them too. Only 4 because if someone is looking for noise cancelling completely you wont get that with these.
Full Review Below!!
Fit: They fit really well and are really comfortable. They seem built pretty sturdy. They sit on my ear pretty well. For everyday use they are comfortable and even work well while wearing glasses and a football hat. For active use they work well with sweat and your normal cardio like running and weightlifting. I wouldn't recommend them for like crossfit though cause for too much movement they kind of slip off.
Connectivity: So I used my Samsung Galaxy S21 Plus for this test. When opening them out of the box my google used Google Fast Pair and automatically detected them and connected them without me having to go to settings which was pretty cool so if you do not know how to connect headphones that will eliminate stress. Did not lose connection with them. From being upstairs with them and forgot to leave my phone downstairs I was able to take a phone call and listen to music without interruption. Taking phone calls was pretty easy. The buttons on the headphones even let you mute, accept and even hang up on your calls. You can even use Google Assistant with and any other voice apps such as siri with apple phones and bixby with Samsung. With music can pause a song, go to previous and next song and of course adjust volume.
Battery: Opened it up since last saturday and since a full charge has been a week of being off and on them and have not had to charge them and battery is only at 50%. So I would say the battery is definitely impressive. They do pretty well conserving battery they turn off after a while of not being used which never had that before with previous bluetooth headphones.
Sound: The sound of the headphones were pretty clear and crisp and was even able to use the equalizer of my amazon music player to adjust it to different pre sets which really allowed me to watch the headphones adjust to jazz to rock to pop and really experience the headphones true range which they did not disappoint. I can turn them all the way up and people around me don't hear them so its great if you want to jam and not worry about disturbing anybody so feel free to turn them up in a library or airplane! lol
Noise Cancelling Feature: So I gave them a 4/5 cause the Noise cancelling does not completely cancel the noise, I can still talk to someone with them on except they sound muffled whenever I am not playing music. Now when I play music I definitely cannot hear anyone or anything. I think that's where the active part of noise cancelling comes in they activate whenever you are playing music or on a phone call which I think is a really helpful feature to use most noise cancelling headphones you have to take off if you want to have a conversation with someone especially when working out in the gym but with these you will not have that problem.
Connectivity: So I used my Samsung Galaxy S21 Plus for this test. When opening them out of the box my google used Google Fast Pair and automatically detected them and connected them without me having to go to settings which was pretty cool so if you do not know how to connect headphones that will eliminate stress. Did not lose connection with them. From being upstairs with them and forgot to leave my phone downstairs I was able to take a phone call and listen to music without interruption. Taking phone calls was pretty easy. The buttons on the headphones even let you mute, accept and even hang up on your calls. You can even use Google Assistant with and any other voice apps such as siri with apple phones and bixby with Samsung. With music can pause a song, go to previous and next song and of course adjust volume.
Battery: Opened it up since last saturday and since a full charge has been a week of being off and on them and have not had to charge them and battery is only at 50%. So I would say the battery is definitely impressive. They do pretty well conserving battery they turn off after a while of not being used which never had that before with previous bluetooth headphones.
Sound: The sound of the headphones were pretty clear and crisp and was even able to use the equalizer of my amazon music player to adjust it to different pre sets which really allowed me to watch the headphones adjust to jazz to rock to pop and really experience the headphones true range which they did not disappoint. I can turn them all the way up and people around me don't hear them so its great if you want to jam and not worry about disturbing anybody so feel free to turn them up in a library or airplane! lol
Noise Cancelling Feature: So I gave them a 4/5 cause the Noise cancelling does not completely cancel the noise, I can still talk to someone with them on except they sound muffled whenever I am not playing music. Now when I play music I definitely cannot hear anyone or anything. I think that's where the active part of noise cancelling comes in they activate whenever you are playing music or on a phone call which I think is a really helpful feature to use most noise cancelling headphones you have to take off if you want to have a conversation with someone especially when working out in the gym but with these you will not have that problem.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great Active Noise Cancelling w Fun Features
on May 3, 2021
Posted by: Cosmo10911
from Houston, Tx
[This review was collected as part of a promotion.] I do a lot of airplane travel for work and wanted to try the latest offering at a price that didn't break the bank. I chose to try the JBL Live 660NC active noise canceling headphones. Right out of the box...Wow! Great quality for the price! Not nearly as expensive as the competitors but equally as good if not better.
My Breakdown:
My Breakdown:
MATERIAL QUALITY: VERY GOOD-top of the line feel of the headphones. They are padded, comfortable and look cool! Everything is expensive to the touch and feels very durable.
CARRYING CASE: Probably the weakest link for this product. It is a nice soft touch bag. It does work but when I am travelling, I would prefer to have the protection of an actual case. Still, though, not a deal breaker at this price point.
COMFORT: out of the box they were a bit tight around my head/ears. However, after wearing them a few hours and stretching the cones apart, they were very comfortable. The headband is metal and will retain whatever shape that fits your head.
BLUETOOTH: 5.0 it works well and can connect multiple devices. I had no issues with dropout. I was also able to get up from my airplane seat to go to the bathroom 7 rows up and no dropout.
BATTERY: plays about 40 hours (with BT and NC on) but only requires 2 hours charge time. Superb! It uses a universal type C charging cable.
NOISE CANCELLING: Noise cancelling is adequate. It will completely isolate average background noises (talking, intercoms, general "shopping mall" noises etc). It does struggle a bit with airplane engine noise when taking off and landing. Don't get me wrong, it does cancel the noise ...just not completely which is fine with me. There is a bit of "static" that can occur when landing as the engines are revved up to slow down the plane. It is not consistent but it can occur. It is a known limitation but once again...it is minor and doesn't detract from these headphones. There may be others out there that cancel airplane noise better but they don't sound as amazing as these and they are much more expensive.
AMBIENT AWARE: When using Noise Cancelling, you can set how much outside sound you would like to hear. Basically, the ability to hear important things around you but still filter out noise. It works well and kind of nice when you need to hear announcements.
TALK THRU: This feature allows you to take stereo phone calls etc while wearing your headphones. It works well but sometimes others on the other end say that my voice is a bit hollow or that there is noise in the background. JBL could improve this feature a bit.
JBL APP: a must have with these headphones. It allows you to dial in the sound from several different music sources to tailor to your liking. You can also control noise cancelling, and ambient aware from your phone.
It works flawless and is not a gimmick in any way. The customizable EQ makes the sound tailored to your taste. JUST DOWNLOAD IT!
It works flawless and is not a gimmick in any way. The customizable EQ makes the sound tailored to your taste. JUST DOWNLOAD IT!
GOOGLE VOICE ASSISTANT/AMAZON ALEXA: I use google assistant regularly in my daily life so I set these up to use the Google assistant. It works flawlessly and a lot of fun to use. I turn on/off lights when I'm coming and going from my place, all from these headphones. It was easy to set up and no issues with that tech. It's pretty cool and really surprising in a headphone in this price range.
SOUND QUALITY: Ok, now the reason why you buy headphones...the sound quality. These headphones have a very nice signature JBL sound to them. Deep punchy bass that is not overwhelming nice Vocals and detailed highs. I do feel that compared to the JBL Everest Elite 750NC that the 660NC lacks color and richness to the sound. The soundstage is not as wide or the instruments rich and full. I am being really nit picky here though. I had to go back and forth between the two with several songs to determine the difference in music quality. They are so incredibly similar but I feel the 660nc can be a bit harsh with hand claps and things of that detail. Once again, I still wouldn't hesitate to purchase these at this price point, they really are that good!
OVERALL: These headphones are fantastic and you will be hard pressed to find anything this feature packed with this kind of music sound quality at this price point. I highly recommend them. The 4 stars is only because the color/detail/sound stage isn't as rich as I would expect and the active noise cancelling isn't perfect when flying (see above).
Written by a customer while visiting jbl.com