Customer reviews from jbl.com
JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones - White
Average customer rating
3.9
(200 Reviews)
Rating breakdown 200 reviews
5 Stars
104
4 Stars
37
3 Stars
16
2 Stars
25
1 Star
18
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones - White
Customer Rating
1
CURSE💀💀💀
on June 13, 2025
Posted by: Dom fr
PLEASE READ!
To say I was gifted these headphones would be a lie. It’s more accurate to say I was cursed with these headphones. I am not exaggerating, these headphones are the biggest obstacle in my life right now. When you first put them on you may think they’re a solid pair of headphones. Well friend, that thought will soon be fleeting. Once your into your music, podcast, whatever you listen to, the headphones WILL repeatedly pause on and off, sometimes just off and it’s up to you to turn them back on. This is incredibly inconvenient at the gym. The sensors on them are way too sensitive. If you move, turn your head, open your mouth, produce a drop of sweat, your audio is turning off. It’s not a problem with the battery or Bluetooth. I’m at the gym wearing these headphones right now listening to post Malone and I’m p1ssed off genuinely. I’ve been counting, since writing this review, the headphones have interrupted my music 11 times. So unless you plan on sitting still in a sensory deprivation room all day, these headphones are not going to be good for you. 13 times. I’ve read that downloading their stupid app can help solve this problem. Screw that, I’m not letting jbl win like that after cursing me. In short, do not let the price pursuade you, these are cruddy and I’m p1ssed. 14 times now.
To say I was gifted these headphones would be a lie. It’s more accurate to say I was cursed with these headphones. I am not exaggerating, these headphones are the biggest obstacle in my life right now. When you first put them on you may think they’re a solid pair of headphones. Well friend, that thought will soon be fleeting. Once your into your music, podcast, whatever you listen to, the headphones WILL repeatedly pause on and off, sometimes just off and it’s up to you to turn them back on. This is incredibly inconvenient at the gym. The sensors on them are way too sensitive. If you move, turn your head, open your mouth, produce a drop of sweat, your audio is turning off. It’s not a problem with the battery or Bluetooth. I’m at the gym wearing these headphones right now listening to post Malone and I’m p1ssed off genuinely. I’ve been counting, since writing this review, the headphones have interrupted my music 11 times. So unless you plan on sitting still in a sensory deprivation room all day, these headphones are not going to be good for you. 13 times. I’ve read that downloading their stupid app can help solve this problem. Screw that, I’m not letting jbl win like that after cursing me. In short, do not let the price pursuade you, these are cruddy and I’m p1ssed. 14 times now.
Response from jbl.comBy Customer Support, June 13, 2025
We understand the issue you're experiencing with your JBL Live 660NC Headphones. This is certainly not the performance we want our customers to have, and we appreciate you bringing it to our attention. This issue is often related to the "Auto-Play/Pause" feature. There is a simple fix you can try that usually resolves it:
Please download the JBL Headphones App on your phone.
Once your earbuds are connected, go into the Settings.
Find and Turn off the "Auto-Play/Pause" feature.
For further assistance, please contact us.
Please download the JBL Headphones App on your phone.
Once your earbuds are connected, go into the Settings.
Find and Turn off the "Auto-Play/Pause" feature.
For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Sound Quality
on June 8, 2025
Posted by: Wilt
from N E Pa
I really like my new headphones the sound quality is excellent the fit feels good and I use them daily
Written by a customer while visiting jbl.com
Customer Rating
5
100% RECOMMEND!!!
on May 27, 2025
Posted by: Gavin1234
from Ripley, MS
Great headphones!! Noice canceling works very well. Sound quality is phenomenal. Fast and easy to connect. Battery last as stated on the box.
Written by a customer while visiting jbl.com
Customer Rating
5
Great gift
on May 24, 2025
Posted by: Jlothian
from Maine
Purchased as a birthday gift for my 12yo, he loves them. They fit his head well, he likes the ear pieces and says they sound good and are easy to connect to any device.
Written by a customer while visiting jbl.com
Customer Rating
4
Everything about these headphones is great
on May 21, 2025
Posted by: Spankdog
I received my headphones a couple of weeks and was very pleased with what I have for the price unbelievable sound eazy to operate thank u much JBL your the best👍
Written by a customer while visiting jbl.com
Customer Rating
3
This little quirk
on May 18, 2025
Posted by: Athena4Sailing
I got these a few months ago as a present and the foam on the earpieces keep coming off also sound cuts out randomly.
Response from jbl.comBy Customer Support, May 19, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune 660NC. Please contact us so we can assist you further.
Written by a customer while visiting jbl.com
Customer Rating
1
do not customize
on May 16, 2025
Posted by: Mlav
What a shame about the print quality! It looks like it was made on my home printer. It makes an annoying noise every time I jump or do any impact activity: running, jumping or walking faster!
Response from jbl.comBy Customer Support, May 19, 2025
Thank you for sharing your feedback! We appreciate you bringing this to our attention, and we’re committed to ensuring your satisfaction. We understand your experience with the print quality and the disruptive noise during activities. We take pride in delivering top-notch products, your concerns are important to us, and we want to make this right. To further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Love these!!!
on May 3, 2025
Posted by: ribicus
from New York
I have had these headphones for a few weeks and absolutely love them. Excellent noise canceling, great mic quality and connectivity, and the sound is absolutely wonderful. Great for a podcasts, music, or phone calls! Great deal, too.
Written by a customer while visiting jbl.com