Customer reviews from jbl.com
JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Average customer rating
3.9
(190 Reviews)
Rating breakdown 190 reviews
5 Stars
100
4 Stars
35
3 Stars
15
2 Stars
24
1 Star
16
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Customer Rating
1
CURSE💀💀💀
on June 13, 2025
Posted by: Dom fr
PLEASE READ!
To say I was gifted these headphones would be a lie. It’s more accurate to say I was cursed with these headphones. I am not exaggerating, these headphones are the biggest obstacle in my life right now. When you first put them on you may think they’re a solid pair of headphones. Well friend, that thought will soon be fleeting. Once your into your music, podcast, whatever you listen to, the headphones WILL repeatedly pause on and off, sometimes just off and it’s up to you to turn them back on. This is incredibly inconvenient at the gym. The sensors on them are way too sensitive. If you move, turn your head, open your mouth, produce a drop of sweat, your audio is turning off. It’s not a problem with the battery or Bluetooth. I’m at the gym wearing these headphones right now listening to post Malone and I’m p1ssed off genuinely. I’ve been counting, since writing this review, the headphones have interrupted my music 11 times. So unless you plan on sitting still in a sensory deprivation room all day, these headphones are not going to be good for you. 13 times. I’ve read that downloading their stupid app can help solve this problem. Screw that, I’m not letting jbl win like that after cursing me. In short, do not let the price pursuade you, these are cruddy and I’m p1ssed. 14 times now.
To say I was gifted these headphones would be a lie. It’s more accurate to say I was cursed with these headphones. I am not exaggerating, these headphones are the biggest obstacle in my life right now. When you first put them on you may think they’re a solid pair of headphones. Well friend, that thought will soon be fleeting. Once your into your music, podcast, whatever you listen to, the headphones WILL repeatedly pause on and off, sometimes just off and it’s up to you to turn them back on. This is incredibly inconvenient at the gym. The sensors on them are way too sensitive. If you move, turn your head, open your mouth, produce a drop of sweat, your audio is turning off. It’s not a problem with the battery or Bluetooth. I’m at the gym wearing these headphones right now listening to post Malone and I’m p1ssed off genuinely. I’ve been counting, since writing this review, the headphones have interrupted my music 11 times. So unless you plan on sitting still in a sensory deprivation room all day, these headphones are not going to be good for you. 13 times. I’ve read that downloading their stupid app can help solve this problem. Screw that, I’m not letting jbl win like that after cursing me. In short, do not let the price pursuade you, these are cruddy and I’m p1ssed. 14 times now.
Response from jbl.comBy Customer Support, June 13, 2025
We understand the issue you're experiencing with your JBL Live 660NC Headphones. This is certainly not the performance we want our customers to have, and we appreciate you bringing it to our attention. This issue is often related to the "Auto-Play/Pause" feature. There is a simple fix you can try that usually resolves it:
Please download the JBL Headphones App on your phone.
Once your earbuds are connected, go into the Settings.
Find and Turn off the "Auto-Play/Pause" feature.
For further assistance, please contact us.
Please download the JBL Headphones App on your phone.
Once your earbuds are connected, go into the Settings.
Find and Turn off the "Auto-Play/Pause" feature.
For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Nice!
on April 12, 2021
Posted by: Shika
from Chicago, IL, USA
[This review was collected as part of a promotion.] Headphones fit comfortably! Has an ok look... Pretty good noise counseling and it stays charged for a decent length of the time.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent sound!!
on April 23, 2021
Posted by: lperezident123
from Redondo Beach, CA, United States
[This review was collected as part of a promotion.] These headphones have amazing sound and active noise cancellation! Love the look, feel, and interface for easy transition between sound modes!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good Value Headphones
on April 26, 2021
Posted by: wlimperis
from Methuen, MA, United States
[This review was collected as part of a promotion.] These headphones have lots of technological advancements for their size and price point. They provide good sound quality while being able to turn on noise cancelation, and can actually be connected to various devices simultaneously. Personally, I didn't enjoy the headphones' fit, as they tended to make my ears very hot after about 45 mins of use, but this may be a specific problem for me. For their price, these headphones are a solid pickup if you want some wireless headphones to last a solid amount of time.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, April 28, 2021
We appreciate it for taking the time in providing us with this feedback.
Written by a customer while visiting jbl.com
Customer Rating
4
Amazing sound
on April 29, 2021
Posted by: Megan0314
from Boston, MA, United States
[This review was collected as part of a promotion.] Loved the sound and is noise cancelling which is a plus. The headphones fit a bit snug and I turned them off twice by accident when trying to adjust them on my head because of the location of the power and volume buttons. Sound is great and my Bluetooth found the device quickly and easily so no set up and they came charged. Seems to have a great battery life.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones with Excellent Noise Reduction
on April 30, 2021
Posted by: WillB2003
from Florida, United States
[This review was collected as part of a promotion.] These are really great headphones. I have had them for about two weeks now and have found little to dislike. The sound quality is excellent and with the app equalizer I can fine tune the sound to my liking. While listening to music or watching a movie I found there to be no highs or lows and no distortion. The headphones are comfortable wear. The ear cups may be a tad small for me, but when I adjust the length of the band it compensates and my ears don't hurt, even after wear the headphones for more than an hour. The active noise cancelling is excellent. This feature I put through some scenarios to learn how well it worked and it did a great job. Sitting next to my a/c air inlet, the ANC was great at removing the fan noise to a quiet hiss. I let a family member try them out while I was driving, and they commented it worked very well. For kicks I tried out them while using my food processor. It did not completely remove the sound, but it was no longer harsh and piercing. My only complaint is the volume control. I was unable to get the volume to a low enough level for long term listening. I did not measure the decibels or anything, but at the lowest volume setting, I expected a quieter sound. I experienced this when connected to both my phone and laptop.
Still, I think these are great headphones and do recommend them.
Still, I think these are great headphones and do recommend them.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing noise cancellation!
on May 1, 2021
Posted by: Pina
from NY
[This review was collected as part of a promotion.] I received this headset about 2 weeks ago and I have been using since then. I got the one in blue color and it looks so cool. Connecting with bluetooth on my iPhone and Macbook was super easy. It's comfortable on my ears, I have small ears so it kinda covers the whole ear. The headset height is adjustable to your liking. It came with a bag to store, and the headset itself folds so it can be stored compactly.
The sound quality for music is great with considerable bass and surround sound! Although, when you are in noise cancellation mode, the bass might seem low. But if you are in for noise cancellation, it is amazing! Completely blocks the noise around you and you can also chose the ambient mode if you want to partially block the noise. I keep moving in the house while listening to music and the bluetooth connection stays completely stable across multiple walls.
To turn on and off the headset, you need to slide the power button which is somewhat difficult to do when you are wearing the headset. Moreover, many functional buttons are placed close to each other on one side of the headset which makes it difficult to identify a button and you tend to easily press the wrong ones.
Given the minor usability concerns, overall it's a useful and satisfactory headset!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Solid sound and battery life for the price.
on May 3, 2021
Posted by: The Matt Kane
from Hall of Knowledge
[This review was collected as part of a promotion.] Bought this device and for the last week have been amazed with the sound quality produced by the 660NC. This device holds up well in terms of noise cancelation. Walking outside or around the house able to block out most noises. Solid battery life and fits comfortably on my head.
I would recommend this to a friend!
Written by a customer while visiting jbl.com