Customer reviews from jbl.com
JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Average customer rating
3.9
(190 Reviews)
Rating breakdown 190 reviews
5 Stars
100
4 Stars
35
3 Stars
15
2 Stars
24
1 Star
16
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Customer Rating
5
Comfortable
on July 14, 2025
Posted by: G Meiners
from Asheville, NC
I like the over the ear design and the comfort on top of the good sound.
Written by a customer while visiting jbl.com
Customer Rating
5
Couldn't get enough, I got another
on July 18, 2025
Posted by: Top tier
from Utah
I bought customized 660 headphones a few weeks ago. Really enjoyed. Top tier. I bought the customized version after losing my other pair. My only complaint is the design didn't come out quite as I wanted. But still I'm very happy with them.
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on July 23, 2025
Posted by: skewh
Excellent headphones. The noise canceling works great and they're comfortable to wear for long periods of time. Sound quality is excellent as you would expect from JBL products.
Written by a customer while visiting jbl.com
Customer Rating
3
Little disappointed
on July 23, 2025
Posted by: ErkanG
I got JBL headphone but unfortunately it’s not really quality sound when I tried to talk on phone through headphone other side has hard time to hear me this was disappointing but other functions are OK
Response from jbl.comBy Customer Support, July 25, 2025
Thank you for your feedback. To isolate the issue with your JBL Live 660NC, please try using other phone to see if it is an issue with the device. We also recommend using other meesaging or call apps to see if the issue remains. Lastly, try resetting your headphones. Reset will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again. To reset, turn on your headphones. Press and hold plus and minus buttons for more than five seconds. It will turn off, and reboot to factory default. You may need to forget your headphones in Bluetooth settings on your device to pair it again. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
This product sucks and so does jbl
on July 25, 2025
Posted by: jblsucksass
well, they won't let me curse in my review. so let's just say they suck. won't change on first attempted charge. now i have to do a bunch of running around to get a refund. Just an all around awful experience.
Response from jbl.comBy Customer Support, July 26, 2025
Thanks for your feedback. Please try to use another charging cable and power adapter to see if the unit will charge. Also, while it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
horrible do not buy
on August 2, 2025
Posted by: Jai12
from Tulsa
I had them for 1 day and the next morning after charging them they kept turning off by themselves i tried the reset but that didn’t work
Response from jbl.comBy Customer Support, August 3, 2025
We appreciate your feedback on our JBL Live 660NC. We're here to help. Please do a forced power cycle by holding down the power button for 30 seconds while it's not connected to any power supply. If the issue remains, please contact our customer support service via our official website or toll-free hotline so we can check your options.
Written by a customer while visiting jbl.com
Customer Rating
1
Busted.
on August 3, 2025
Posted by: jblstinks1
from Chicago
Terrible. Broke in a week with only light usage. don't buy this crap.
Response from jbl.comBy Customer Support, August 3, 2025
Thanks for your feedback. Our colleague sent you an email on July 25, 2025, addressing the issue with your JBL Live 660NC. Please check your inbox. If you need further assistance, you may contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on August 3, 2025
Posted by: AJayy
from Louisiana
Originally wanted ear buds but saw that I could decorate my own and I love them! Sound is great and I love that I can program them through my phone!
Written by a customer while visiting jbl.com