Customer reviews from jbl.com
JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Average customer rating
3.9
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
102
4 Stars
37
3 Stars
15
2 Stars
25
1 Star
17
94%of customers recommend this product.
(
50 out of
53)
Customer Reviews for JBL - Tune 660NC On-Ear Noise Cancelling Wireless Headphones
Customer Rating
3
Beware the active length of time after charging.
on April 12, 2025
Posted by: Chrisjct
Bought two weeks ago. After charging it with the given connector overnight (approximately 8 hours), the u stayed on for about 45 minutes, and promptly went off. Subsequent connections to the left side port did not show an orange light, or any light at all when plugged in. Several lengthy charging periods before use resulted in short active connections before sudden terminations of 45 minutes or less. I had no problem pairing with my VIZIO smart TV. However, the buttons on the right ear side are difficult to see and navigate. They are obscure, having the same color as the hardware. Also, the buttons are barely raised above the matrix and are difficult to locate while wearing the over the ear head phones. Otherwise, the padding around the ears are comfortable and fit well. The lightness of the earphones is a positive.
Response from jbl.comBy Customer Support, April 13, 2025
Thanks for your feedback, our JBL Live 660NC has a battery life up to 50 hours of battery life and 40 hours with ANC and Bluetooth On, if you're experiencing a low batter play time. Please try this experiment: Charge the battery to 100%, and then listen to music without any bass boosted and at a very low volume. If the battery lasts close to the published up-to-playtime (7 hours), the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. If it's loosing battery capacity we recommend contacting our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Good quality
on April 13, 2025
Posted by: Ptroche
I love it and great deal the only thing is I wish was louder, we oild be able to configure a louder setting please
Written by a customer while visiting jbl.com
Customer Rating
3
They're ok.
on April 15, 2025
Posted by: Cappyj98
from Pittsburgh
It's probably user error, but I have such a hard time controlling the navigation. Something also causes a screen to freeze and then force stops one device when I try to switch between devices.
Response from jbl.comBy Customer Support, April 19, 2025
Thanks for your feedback. The multi-point connection feature of our JBL Live 660NC allows you to connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone. We recommend using our JBL Headphones App to customize the settings and other features.
Written by a customer while visiting jbl.com
Customer Rating
2
Meh
on April 17, 2025
Posted by: Jhouse310
Fit and comfort are great. Noise cancellation works pretty good for price point. However the bass cracks when on higher volume and clarity is subpar for a JBL product
Response from jbl.comBy Customer Support, April 17, 2025
We appreciate your feedback. Source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. It is possible that the output level of your source device or song causes the unit to reach maximum undistorted volume before actually reaching 100% on the volume control. So, if the issue only occurs when the volume is getting near to maximum, this would confirm that the issue is the result of an extremely loud source device or song recording. If you are using an EQ (Equalizer) in the app or source device, please try turning it off. If the sound no longer distorts with the EQ off, the EQ settings need to be adjusted to prevent distortion and eventual damage. You may also try to connect your JBL Live 660NC to your other devices or try these reset steps: make sure the Bluetooth is not switched on and is not paired to any device. Next, is turned on the headphone and long press the Volume + and the Volume -buttons together. If the LED indicator flashes faster, the headphones will be reset. Before attempting to pair with the headphone after the reset, make sure you have forgotten the device from the Bluetooth menu on your smart phone/tablet. If the issue persists, feel free to contact our customer support: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
3
Ouch
on April 19, 2025
Posted by: Cans
Prolonged use causes pain. Using longer than an hour b comes unbearable.
Response from jbl.comBy Customer Support, April 20, 2025
We appreciate your feedback. Our JBL Live 660NC has an adjustable headphone strap that will help to loosen the seal of the earcups.
Written by a customer while visiting jbl.com
Customer Rating
2
Good headphones, poor custom print quality
on April 20, 2025
Posted by: Allie27
from Milwaukee, WI
This is my second pair of Live 660NC. I was gifted a pair a couple of years ago and still love them so I bought a custom pair as a gift for my sister. The headphones themselves are still great but I’m very disappointed in the design printing on one side. The pattern was grainy and the logo was crooked. It isn’t super noticeable, but the fact that it is only on one side makes it worse.
Response from jbl.comBy Customer Support, April 22, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your personalized JBL Live 660NC. You should receive an email from one of our colleagues within 24-48 hours.
Written by a customer while visiting jbl.com
Customer Rating
4
Pretty good
on April 22, 2025
Posted by: 001megyksuH
Overall I like the headphones definitely an upgrade, but one small problem in wind like a car ride it disrupts the headphones and sounds bad and they turn off because of the automatic pause thinks you taken them off.
Written by a customer while visiting jbl.com
Customer Rating
4
Wooo
on April 23, 2025
Posted by: Jimmy timmy
I bought this 3 weeks ago they work great! Noise canceling is good for the price love
Written by a customer while visiting jbl.com