Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: FM
from Springfield, NJ
Verified Purchase:Yes
I prefer it to smart thermostats from Ecobee/Nest. Only improvement I would make, we should be able to make a thermostat group just like we can have light / sensor groups. I have three thermostats (one dedicated heat, one cooling, one combo) and it would be nice to see everything in one window (maybe a 4 square grid) rather than have to look at them individually.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: .
from San Antonio l, TX
Verified Purchase:Yes
The only issue I have with this is the sensors. They don't exactly explain what the symbols mean and why it is popping up (will have a red triangle with an explanation mark in it). And it switches from home to away even when I am home so I have to keep an eye on that. Other than that I like the products.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
The thermostat works great. Does everything I could want it to do and many things I had never thought of. The sensors, however, are of limited usefulness.
I guess the sensors would be good if each sensor was used for different times of the day. That way the system will optimize where you are in the house. I want to make sure 2 bedrooms are comfortable at the same time. They don't work for this task. When the first bedroom is at temp the system stops working. This means the second bedroom will never reach a comfortable temperature. I had to disconnect the sensors from talking with the thermostat. In that case, the sensors are just glorified thermometers sitting in the room.
I am not able to get the functionality I paid for.
I must say, this is the first Wyze product I have purchased that was a disappointment.
I guess the sensors would be good if each sensor was used for different times of the day. That way the system will optimize where you are in the house. I want to make sure 2 bedrooms are comfortable at the same time. They don't work for this task. When the first bedroom is at temp the system stops working. This means the second bedroom will never reach a comfortable temperature. I had to disconnect the sensors from talking with the thermostat. In that case, the sensors are just glorified thermometers sitting in the room.
I am not able to get the functionality I paid for.
I must say, this is the first Wyze product I have purchased that was a disappointment.
Written by a customer while visiting wyze.com
Customer Rating
3
Great product, needs to fix one major design flaw
on October 19, 2024
Posted by: Danny
Verified Purchase:Yes
I'll be honest, the thermostat itself works great. However, there is one major design flaw on it. It has a feature that allows you to lock the thermostat so it can only be used exclusively on the app. However, it is easily unlocked from the thermostat itself That's allowing people to unlock it whenever they feel like it, change the temperature and then locking it again thus defeating the entire purpose of having the lock in the first place. This could probably be taken care of with a simple from where updates or app update.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Adam
from Idaho
Verified Purchase:Yes
Wyze Thermostat 3-day impressions
- 1 of 2 units went offline, had to be manually reset
- Wyze seems to read temperatures different than a calibrated thermometer adjacent to thermostat - talking 1-2 degree delta
- Wyze heats home 2-3degrees past the specified temperature
- UI is great
- scheduling is awesome
- usage analytics are awesome
- Wyze seems to read temperatures different than a calibrated thermometer adjacent to thermostat - talking 1-2 degree delta
- Wyze heats home 2-3degrees past the specified temperature
- UI is great
- scheduling is awesome
- usage analytics are awesome
Hope to see updates correct the hearing problems!
Written by a customer while visiting wyze.com
Customer Rating
1
Horrible usability
on October 10, 2021
Posted by: WyzeNoMore
from Durango, CO
We’ve had this thermostat for about a year and it has never been reliable. We recently got a new Wi-Fi router and forget about it. You need to go through the entire installation process over again, including entering the old wiring and disassembling the thermostat to enter the existing wiring. This is an absurd process just to change Wi-Fi setting. I would have paid double for a product that worked if I knew this was how usable the product was. I have given up on Wyze over this.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 11, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Not reading correct temp
on January 20, 2021
Posted by: Adam
from Rockton, IL
Purchased this and had no issues installing. The temp reading was 13 degrees off. Even booted up two additional wireless thermostats to compare and confirm that the Wyze was WAY off. Adjusted the temp to -10 through advanced settings. Home will heat 1 to 2 degrees past set temp. After heat turns off the thermostat temp display continues to climb, surpassing even the 13 degree and -10 setting. Waiting to hear from Wyze support. Very disappointed.
Response from wyze.comBy WyzeCarmelita, January 21, 2021
Hello, we are sorry to hear you have not heard back from our team and would like to look into this. If you are up for it, could you please send us a message with your support ticket number so we may take a look and try to help?
Written by a customer while visiting wyze.com
Posted by: Meneitzel
from Poulsbo Washington
Verified Purchase:Yes
Love it it works as expected no disconnects from internet just love this thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com