Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
5
Highly Satisfied: Great install guide and product!
on September 4, 2022
Posted by: Cskel
Verified Purchase:Yes
Install guide was absolutely top notch! Love the Wyze products and Thermostat is working great! Some unfavorable reviews; however, don’t listen to them. Wyze did a great job with this product and the install guide is clear and thorough! App interface works great and provides all the Energy Star features, minus actual certification (which they are working on). If you’re looking for a smart thermostat, definitely consider Wyze Thermostat.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dave
from North Carolina
Verified Purchase:Yes
Thermostat works fine (not as functional as my Ecobee, but cheaper) - the big fail in usability is the fact that the remote sensor cannot be used as the SOLE temperature during different programs. At night, with my bedrooms upstairs, I ONLY care about temps upstairs (not downstairs where the base is). Greatly reduces the usefulness of the thermostat - I would not recommend until this is fixed
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 19, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: KT
Verified Purchase:Yes
I bought the thermostat with the three pack of 'button' sensors. I got this one because my husband isn't tech-friendly, and I wanted it to be a simple adjustment when he uses it.
The temp was a couple of degrees off, against a thermometer next to it, but that is easily adjustable in the app.
My issue is really with the buttons' setup. The app lets the user include the buttons in the temp schedule, and the variance can be adjusted for each one. Example: I have one in the basement family room. It's always colder down there, so I set the variance to 7 degrees. If the temp down there is 60 degrees and the thermostat is set to 68, the heat will kick on until the basement is at least 61.
The problem is the app keeps changing which buttons I include in that comfort setting. It will add and drop buttons regardless of where I set them.
It's too early to know if this system will save money on the bills. I'm doubting it, since I have forced air heat, and three stories to deal with.
The temp was a couple of degrees off, against a thermometer next to it, but that is easily adjustable in the app.
My issue is really with the buttons' setup. The app lets the user include the buttons in the temp schedule, and the variance can be adjusted for each one. Example: I have one in the basement family room. It's always colder down there, so I set the variance to 7 degrees. If the temp down there is 60 degrees and the thermostat is set to 68, the heat will kick on until the basement is at least 61.
The problem is the app keeps changing which buttons I include in that comfort setting. It will add and drop buttons regardless of where I set them.
It's too early to know if this system will save money on the bills. I'm doubting it, since I have forced air heat, and three stories to deal with.
Written by a customer while visiting wyze.com
Posted by: BradTexas
from Texas
Verified Purchase:Yes
The thermostat is really good. Like all the features. The away feature is nice so I can set it when we’re gone rather than resetting temperatures each time. Not all wifi thermostats have auto mode to change from heating to cooling.
Each sensor shows a different temperature when sitting side by side and different than the main thermostat.
Written by a customer while visiting wyze.com
Posted by: JJEL
from Central Wisconsin
Verified Purchase:Yes
Great thermostat! Great connectivity, awesome user interface, easy scheduling. As always, the walkthrough guides in the Wyze app were phenomenal. Very happy to see auto switch, physical lockout and motion sensor screen. One thing missing vs our old thermostat is the outside temp - It's super neat to see outside vs inside temp on the tstat. Could this be cured with an update? Otherwise a great choice of thermostat, and keeping number of apps minimized is a great plus. Absolutely loving the one stop household type app that Wyze has deployed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
from Palm Coast FL
Verified Purchase:Yes
Working great, so much better than the Honeywell t-stat I was using many more features and easier to use. Thanks
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: L D Harding
from South Haven, MI
Verified Purchase:Yes
Wonderful, easy to install, very helpful and easy to use.
Written by a customer while visiting wyze.com
Posted by: Yumajoe
from Yuma, AZ
Verified Purchase:Yes
This thermostat is a big improvement from the nest it replaced. The main difference being you have control of your thermostat, for some reason Google decided they should have a say in your temperature selection. Everything is simple to program except the scheduling, The scheduling needs to be cleaned up. It is apparent the developers do not use the scheduling feature.
I would recommend this to a friend!
Written by a customer while visiting wyze.com