Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Kimb
from FL
Verified Purchase:Yes
SO Stat is fine, install easy. Looks great. It is just alot dumber than you would hope. Note I have a NEST in our other place and it has the same problems. So it is great if you have a regular life and can program it. If you don't have a schedule (ie retired) then it is not so much help and you end up fighting it - 'yes I really am home' (no I don't share phone location by choice) So in the end I just set home,away, sleep to the same temp. I'd also like a stat that was smarter about switching from AC to heat. Not a problem I am sure in most places but in our part of FL it is common to heat at night and AC in the afternoon. System requires a 5 degree minimum between Heat an AC - too broad. It does however switch automatically unlike my manual stat. Finally, I'd like a stat that considered the humidity in making temp choices. Think of those temp/humidity wall thermometers with the 'comfort zone' spelled out. If the humidity is low 80 is fine if the humidity is high 80 is oppressive but the stat isn't bright enough to consider humidity at all I do like being able to control from away and it is nice that shows in the WYZE app with everything else. Now if I could just figure out how to reorder items in the list.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from IA
Verified Purchase:Yes
This thermostat reads 4 degrees F higher than my old one and the temperature correction setting does not work.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, February 22, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Sometime you feel like a nut sometimes you dont
on March 5, 2022
Posted by: Mwk10851
from Sacramento ca
Verified Purchase:Yes
I have a very simple gas heater with no air conditioning and I could not get the thermostat to work. Tried everything. Had one in my other house with a complete HVAC system and it worked great. ????
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, March 5, 2022
Hi there! We're sorry to know you're having an issue with your thermostat. If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Chris K
from Englewood, Florida
Verified Purchase:Yes
For the most part works great. Like the integration with the app. For whatever reason, the language is all messed up in the unit. Attempted to reset. See pic
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Disappointed
from Idaho
Verified Purchase:Yes
Keeps disconnecting from internet. Can no longer control while away from home, which was the whole point.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, July 4, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: CJ
from New York
Verified Purchase:Yes
Seems to work ok, Wish there was an outside temperature display on the thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Doug
from Nebraska
Verified Purchase:Yes
The thermostat overall is a great unit. Small, compact with all the options you could ask for.
Easy to install and setup. Can be changed while on the road (or monitored). I also have one Wyze sensor to go with it and it works awesome.
Easy to install and setup. Can be changed while on the road (or monitored). I also have one Wyze sensor to go with it and it works awesome.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Good Hardware! Could use a couple software update
on August 16, 2022
Posted by: Joshua P
from Alabama
Verified Purchase:Yes
I still need some more time for thorough testing, but so far it is working well. I'm not 100% sure if it's controlling my multi-stage cooling properly but for the most part it is keeping that house the correct temperature. (I haven't extensively tested the heating, obviously) Sometimes it can be a bit stubborn to take updates to the schedule, and it has shown as 'offline' a couple times when it was working fine. I don't care for the UI for controlling the temperature, as it feels a bit clunky to scroll the temp up and down. Overall I think it's a great unit, that could maybe use a few software improvements that I'm hopeful they will get to.
I would recommend this to a friend!
Written by a customer while visiting wyze.com