Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Chris W.
from Southwest Missouri
Verified Purchase:Yes
I followed the easy installations instructions, through the App, and it took about 20 minutes total. Super easy and it was up and running without a hitch. Works great and I am very pleased with the purchase.
Written by a customer while visiting wyze.com
Posted by: Drey
from Memphis, TN
Verified Purchase:Yes
I have a Nest thermostat that works fine with my Central Air unit. This thermostat claims I have to connect some type of C adapter directly to the unit. This makes no sense when I am using the Nest Thermostat without any issues. This will probably get returned as it does not work for me.
Response from wyze.comBy WyzeCarmelita, December 24, 2020
Hello there! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Quane
Verified Purchase:Yes
It’s awesome. I had an issue installing and I opened a ticket and no one replied. My only issue with over 10 products purchased. I was able to get it working on my own though. As the issue was I did not pay close enough attention to the instructions.
Written by a customer while visiting wyze.com
Customer Rating
5
Wyze thermostat, great features, great price!
on December 23, 2020
Posted by: Jimmy Wilson
from Plano,Texas
Verified Purchase:Yes
So far so good. I worked as an HVAC technician and also am a licensed electrician so I had no problems or concerns installing this thermostat. It may be too soon to provide a long term review as I've only had it a few days. The thermostat could be a challenge for many people as it's more than just a "plug and play" type component. I could recommend some purchasers consult or have it installed by a HVAC company or a competent "Handyman" in their neighborhood. Despite working in the field, I never had a "smart" thermostat before now as others were too costly for us. I purchased this item based on value and my experience with Wyze products so far. My only concern is the lack of documentation for the thermostat. The features could be better explained also when you dive deeper into the application.
Written by a customer while visiting wyze.com
Posted by: Adam
from Idaho
Verified Purchase:Yes
Wyze Thermostat 3-day impressions
- 1 of 2 units went offline, had to be manually reset
- Wyze seems to read temperatures different than a calibrated thermometer adjacent to thermostat - talking 1-2 degree delta
- Wyze heats home 2-3degrees past the specified temperature
- UI is great
- scheduling is awesome
- usage analytics are awesome
- Wyze seems to read temperatures different than a calibrated thermometer adjacent to thermostat - talking 1-2 degree delta
- Wyze heats home 2-3degrees past the specified temperature
- UI is great
- scheduling is awesome
- usage analytics are awesome
Hope to see updates correct the hearing problems!
Written by a customer while visiting wyze.com
Posted by: Randell
from Houston
Verified Purchase:Yes
I ordered two thermostats. My a/c units required the c-adapter and after looking at the guts of my furnaces I decided I should just call in a professional. The a/c service technician got both thermostats and c-adapters set up however, one thermostat would not get past the Wyze screen. I would enter the wifi pw and the app would hang at the connecting status for several minutes. We tried multiple times, rebooting the app and unplugging/plugging in the thermostat to no avail. The second thermostat connected and set up right away, but when we tested the heat the furnace kept turning on and off. After about 10 minutes we gave up on that. We then tried to turn on the a/c and the app kept going back to heat on its own. Again we tried multiple times with the same result. I own 9 Wyze cams, motion detectors, many light bulbs and plugs so I am not new to Wyze and their great products. The thermostat is a failure though. The a/c service tech and I finally gave up and reinstalled my old dumb thermostat.
Response from wyze.comBy WyzeShiela, December 23, 2020
Hello! We are very sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Sanford, ME
Verified Purchase:Yes
Installation more complicated than necessary. Very unclear directions especially for a thermostat. I think Wyze should assume that a fair number of consumers are replacing thermostats in older homes without C wire. All day install is crazy long.
That being said, thermostat works well. This is my first day using and it does overshoot by 4 degrees. Will keep adjusting until I find the sweet spot.
Written by a customer while visiting wyze.com
Posted by: Fred Spulecki
from Gulf Coast Alabama
Verified Purchase:Yes
Easy peazy to install. Easier peazier to configure and use in the Wyze app. I suggest watching the install video that’s YouTube. What a bargain!
Written by a customer while visiting wyze.com