Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Gb
Verified Purchase:Yes
Excellent product. Eazy installation. ,....,......
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Falts
from Michigan
Verified Purchase:Yes
Wyze does a really good job of protecting you from yourself. Before they even let you buy the thermostat, they make sure you check that it is compatible. And once you begin the install, Wyze does a great job of prompting you to do things which will help you recover in case things go sideways, like taking pictures of your current wiring.
If I had one complaint, it would be a little bit of explanation if some wiring doesn't look exactly as it's shown on their diagrams. So an informational text box would help on some of the letter abbreviations on the thermostat or furnace panel to ensure confidence when installing.
Aside from that, everything is very well thought out and the thermostat works as promised.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ryan A.
from South San Francisco, California
Verified Purchase:Yes
Thermostat is modern looking and updated. Installation was easy and fast. Product works great too. Having it connected to wifi is great for warming up your house before you get home.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JustMe
from Colorado
Verified Purchase:Yes
Overall a great product that works as designed. The scheduling is straight forward and intuitive to use via the app, the thermostat itself is not to difficult to figure out - push the knob and turn as appropriate.
What is keeping it from 5 stars? Loses Wifi connectivity more than other Wyze product I own (I have over a dozen of them). I have two in two different homes on two completely different ISPs - it's not the networks, it is this device. It just loses the wifi connectivy, if you are home no biggie - pull it off the plate and put it back on. On the second house where I could not get to easily it was disconnected for a week, I rebooted Starlink remotely and no dice, then magically several days later it came back online. Other issue which is more minor is the usage stats - can't be trusted, I've seen it say my heat has run for 18 hours in a day and since I was home I know that not to be true. Overall a solid product though.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Fort worth texas
Verified Purchase:Yes
Scheduling is cumbersome to use. Difficult to navigate the app for programming
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: sophia42
Verified Purchase:Yes
I bought this in order to use a Wyze credit I received after a previous purchase. I've had it for about 3 weeks and it works how you'd expect. I would prefer it if the display cycled between displaying the current temperature and the time as my old programmable thermostat did, but overall, I'm pleased.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rachael
from Fargo, ND
Verified Purchase:Yes
the instructions for installation including the videos are so very helpful. Works great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Michelle
Verified Purchase:Yes
Disappointed that no matter what we tried we could not get to sink with our Trane furnace. Not compatible.
Response from wyze.comBy WyzeMay, August 14, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com