Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: David - FL
from Orlando, FL
Verified Purchase:Yes
Very simple process to install with easy to follow instructions. I replaced my old one and set up new Wyze in about 20 minutes. I really like that I can control it all from my phone wherever I am in the world!
Written by a customer while visiting wyze.com
Posted by: Olrusmil
from Paso Roblec, CA
Verified Purchase:Yes
Does not properly contro; fan only function. All wiring double checked and correct.
Response from wyze.comBy WyzeAubrey, January 2, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning it back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Hoffman
from 60481
Verified Purchase:Yes
Manual blower operation did not function, haven't done diagnostic yet.
A lower temperature setting this is installed in a weekend lake house I like to set temperature at 40F.
A high, low temperature, humidity warning even when in off setting.
A motion indicator indicating motion around stat with history.
On the plus side its a good price point looks clean and I like the option of activating even if in the off position as long as I have full control of options.
Should be more feedback in app, temperature graph, outside temperature, weather.
A lower temperature setting this is installed in a weekend lake house I like to set temperature at 40F.
A high, low temperature, humidity warning even when in off setting.
A motion indicator indicating motion around stat with history.
On the plus side its a good price point looks clean and I like the option of activating even if in the off position as long as I have full control of options.
Should be more feedback in app, temperature graph, outside temperature, weather.
Written by a customer while visiting wyze.com
Posted by: Robert B
from Monaville Texas
Verified Purchase:Yes
I replaced last Smart Thermostat with this Wyze Therm. You guys did a class job on the instructions and made things very easy. The Thermostat works great and easy to control just like the rest of my Wyse products. It would be nice to do away with the 5 degree spread from low to high so we can adjust the temperature temporarily as needed.
Written by a customer while visiting wyze.com
Posted by: Ed gilbert
from Fort Smith Arkansas
Verified Purchase:Yes
The product works well just as all Wyze products I’ve tried. The installation instructions need some work however
Written by a customer while visiting wyze.com
Posted by: BigWesR
from Princeton,nc
Verified Purchase:Yes
I love the lock out feature! Simple function and app control makes it easy to keep tabs on home comfort. The auto away is also nice. I left and checked thw temp to see it automatically went to "away mode".
Written by a customer while visiting wyze.com
Posted by: T from flyover country
from Kentucky
Verified Purchase:Yes
I am not an expert installer, but am a fairly good DYI around the house. Install was easy, but the problem is how the product and app work. I have spent two days and many hours researching and think I feel confident. Should not have taken this long.
Written by a customer while visiting wyze.com
Posted by: Ken
from Virginia
Verified Purchase:Yes
Easy install, was a tad nervous at first, but the app walked me though the entire process of turning off power labeling, and installing my thermostat. This thermostat feels very well made, turned my old HVAC system into a smart one, that I can control from anywhere.
Written by a customer while visiting wyze.com